John Walker Email & Phone Number

Chester, United Kingdom

Making sure GBG's customer facing services are working and working 'for' our customers - 24*7/365. Managing a team of Service Managers working on the main platforms supporting GBG's products in Identity, Location and Fraud. Managing Operations and Service Management teamsMaintaining compliance (ISO27001, PCI DSS as trained PCI Internal Security Assessor) across multiple GBG ProductsManaging constant change and improvementsPlanning Release Management across GBG ProductsManaging integral partner and supplier relationshipsManaging and refining all GBG internal processes.Providing all GBG 24*7 Incident Support.Working with all teams within GBG including Compliance, Legal, Application Development, Database, Consultants, Architects, Finance, All support layers (1st, 2nd, 3rd Line)Working with clients and GBG to provide 'Service Excellence'

Chester, United Kingdom

Evolved the Service Management role to pick up on internal processes used to deliver our products to our customers. Improved contract processing and introduced standard documentation. Fixed contract and terms issues and built standard boilerplate exceptions to increase throughout. Built the processes that allowed for automated electronic signature in GBG. Created the workflows and internal processes with all the involved teams on integrating the suppliers electronic signature touch points to increase sale order completing and speed. Delivered changes to Sales reporting and measurement that gave greater clarity on what was happening, when and by whom - to enable sales focus on better selling

All Service related activities associated with the Data Authentication sector of GB Group.Built the initial Service Management capability wishing GBG. Putting in place key functions to ensure safe change, effective incident management, tracking of issues and more importantly customer focus on delivery.

Working with customers to ensure that they have an efficient and compliant solution for Electronic Identification. Ensuring their Identity Management supports their processes

Worked in Retail Banking for 10 years. Then moved to IT Development. Worked as Project Lead for projects ranging from small BAU/Cosmetic changes to large scale bank integration projects.