John Chase, Cpre Email & Phone Number

Traverse City, Michigan, United States

Traverse City, Michigan, United States

Responsible for oversight of 10 park properties encompassing more than 1,400 acres. Includes policy and procedure, staffing, partner relationship management, public communication, budget development and management, board relations, contract administration, and facility management.

Bolingbrook, Illinois, United States

Responsible for oversight of Community Center facility, indoor/outdoor waterpark, fitness facilities, nature center facility, trout ponds facility, and adult programmingManage a full-time staff of four managers, each directly responsible for operations or facilities and programmingPrepare and administer the facilities division annual budget ($4 million)Prepare and administer the facilities division annual work planSet program objectives to achieve comprehensive programming for all age groups and interestsHire, train, and evaluate personnel and create an environment for success

Lead a talented team responsible for daily operations of fitness facility, membership sales, membership processing, personal training, group exercise and aqua fitness programmingDevelop programs to grow new membership sales and retain existing membersManage relationships with members to understand the membership experience and act on feedbackDevelop and monitor departmental budget to gauge progress and make needed corrections to reach goalsDevelop and implement goals, objectives, and work plans to meet short and long term departmental goalsCoordinate activity with marketing department to engage potential and existing membersCreate quarterly fitness brochure content to showcase department capabilities and grow revenueMonitor key performance indicators and provide management reporting

Develop policies and procedures for rental and instructionConduct all employee hiring, firing, disciplinary activitiesSchedule staffMaintain lines of communication between business and Naperville Park DistrictDevelop and lead on-land and on-water instructional curriculum for staff and public customers

Romeoville, Illinois, United States

Simply Sold on eBay operated as a retail strip center business accepting consignment goods for sale on eBay. Developed business plan and managed all aspects of the operation as a family partnership. Cultivated business to business relationships. Conducted extensive product research, copywriting, and photography, to sell $3.5 million in product to more than 85 countries.

Chicago, Illinois, United States

Responsible for direct leadership of a customer service staff of 100+ team members in four call centers across four locations nationwide supporting 4000+ sales representativesManage and oversee $12 million budgetDevelop, implement, and maintain comprehensive policy and procedure standardsCreate risk management and disaster recovery plans to ensure continuation of business processesHire and train management and direct line staff to ensure compliance with and exceed policy and procedure standardsDirectly responsible for development of merger plan for customer service organizations, resulting in $4 million in annual cost savings, increased efficiency, and customer satisfactionLead projects to develop operational workflow software applications resulting in improved efficiency and cost savings