John Edwards Email & Phone Number

Slough, Gb

Bracknell

Consultant role to support the Snr EMEA Head of new Products and Propositions to review the existing Avis propositions and recommend improvements to the current products and propositions, along with the associated systems and processes required to sell and support these products and propositions. Key deliverables being:Select Series (Avis Make and Model Guaranteed Product)* Designed and Project Managed the delivery of a new Dashboard Reporting Suite to enable Station Managers to manage the performance of the Select Series Fleet and to drive revenue growth and vehicle utilisation.* Completed full review of the Customer Digital Experience for Select Series Customers, documented new Digital Stories, and Project Managed the implementation of a number of improvements to the Digital Experience for Select Series Customers. * Completed full review of the processes required to support the Select Series Product and documented “As is” versions of the processes along with making a series of recommendations re further process and system improvements* Made a series of recommendations re the way the Select Series Fleet is managed, sold and utilised to support the 2016/17 launchUnique Avis SME Proposition* Completed full technical assessment of current capabilities required to support the proposed new Avis SME Proposition* Defined a series of quick wins to support the definition and subsequent implementation of a new SME Proposition for Vehicle Rental and Management across EMEA for Avis Business Customers* Supported the development of the Proposition Proposal, Business Case, and High Level Implementation Plan

3Uk Ltd

A senior project management/ business analysis role, managing a number of key projects across the full lifecycle and re-engineering processes: The key projects at a glance were:1) Internet Protocol Contact Centre Project- Development and management of high level plans- Definition of work packages with internal business units and third party vendors- End to end solution delivery- Budget accountability- Leadership of a multi-functional team 2) PCI-DSS Compliance Programme- Business partnering with Fraud & Security to scope the compliance programme- Implementation of process change to ensure compliance- Multiple system deployments- Leadership of a multi-functional team, circa 20 staff3) VAT Reduction Project- Solution deployment to very tight timescales, to meet government changes.- Definition and deployment of changes across the full suite of financial reports- Leadership of a team of circa 20 professionals- Development of customer communications and training programme for 7,000 front line staffBusiness Analyst:A lead business/process analyst role, developing systems and processes for a £50m pan-European project, replacing the CRM system with PeopleSoft v8.8

A contracting role within BT Cellnet's Change Management team, with responsibility across a number of concurrent projects for:- Requirements gathering, definition and analysis- Process development and re-engineering- Gap analysis - culture, technology, systems and processes- Facilitation of functional workshops

- Process Development Manager- Contact Centre Team Manager

Education record

Education record