John Wei Email & Phone Number

Hornsby, New South Wales, Australia

In my role as a Service Advisor at Hornsby BMW, I am dedicated to providing exceptional customer service, maintaining a consistently positive and professional approach. My responsibilities include collaborating with mechanics to ensure accurate estimates of repair costs and service durations. I excel in communicating technical information to customers in a clear and understandable manner, keeping them well-informed about schedules and pickup times. Additionally, I effectively coordinate service activities with internal staff, contributing to the overall efficiency and success of Hornsby BMW's service operations.Duties and responsibilities: - Provide excellent customer service and maintain a positive and professionaldemeanour.- Reaching highest upselling in service department with monthly KPI.- Consult with mechanics to get accurate estimates of repair costs and timerequired for service.- Effectively communicate technical information to customers in a clear andunderstandable manner. Inform customer of schedules and pick-up times.- Communicate effectively with internal staff to coordinate service activities.

Guildford, New South Wales, Australia

Toyota stands as the vanguard of the automotive industry and holds the esteemed position of being a preeminent car manufacturer in Australia. During my tenure at Western Toyota, I acquired invaluable insights into automotive industry protocols, customer interactions, and proficient skills in car repair and maintenance, all guided by the principles encapsulated in The Toyota Way.Key Responsibilities:- Conducting thorough vehicle inspections- Executing precise vehicle repairs- Administering general vehicle services- Overseeing the maintenance of workshop premises- Providing comprehensive customer consultations

Taipei, Taipei City, Taiwan

The Landis Taipei stands as an esteemed beacon among Taipei's hotels, renowned for its exceptional food and beverage operations. The property boasts two Michelin-starred restaurants and an additional French establishment offering both classic and fusion fine dining experiences.In my capacity as a Food and Beverage Assistant Manager, I have adeptly assimilated and adapted to Taiwanese consumer culture and behavior, enabling me to proficiently address and resolve customer inquiries.Key Responsibilities:- Oversight of beverage programs management- Rigorous control of stock inventory- Monthly operations calculations and revenue reporting- Guidance and education of service-oriented practices for waitstaff- Resolution of customer complaints- Compilation of daily financial reports and toll counts- Development of daily floor plan sections for staff distribution

Perth, Western Australia, Australia

Fenians Irish Pub stands as Perth's premier Irish venue, distinguished as the largest of its kind in the city. During my tenure at Fenians, I acquired extensive knowledge and expertise in a diverse range of beverages, including beers, whiskies, and cocktails. Furthermore, I obtained my Hotel and Casino Manager license and underwent comprehensive Aboard training in various hotel bars under the ACCOR company.Key Responsibilities:- Commencing daily operations by opening the pub, meticulously setting up tolls, floor, and bar for the day- Supervising and coordinating activities of floor and bar staff, maintaining seamless communication with the kitchen- Assuming responsibility for managing the bar during peak hours- Crafting and implementing daily floor plan sections for efficient staff deployment- Ensuring optimal stock levels through weekly stock ordering- Addressing customer queries and resolving complaints with a customer-centric approach- Orchestrating booking and function events, overseeing pre-order menus, party menus, and related logistics- Administering staff breaks and maintaining a hands-on approach, seamlessly assisting in any operational area requiring immediate attention- Cultivating strong rapport with regular customers to enhance customer loyalty- Monitoring sales and diligently working towards meeting established targets- Concluding each day with the preparation of comprehensive financial reports and toll counts