John Wei work email
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Seasoned professional with a diverse skill set, having successfully navigated roles as both a service advisor in BMW and manager in a Micheline star restaurant. With a robust background in the automotive industry and honed customer service skills has showcased a unique blend of leadership, technical expertise, and customer service acumen that led to high income generation for the dealership and reaching monthly up-sales KPI.
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Service AdvisorHornsby Bmw Aug 2023 - PresentHornsby, New South Wales, AustraliaIn my role as a Service Advisor at Hornsby BMW, I am dedicated to providing exceptional customer service, maintaining a consistently positive and professional approach. My responsibilities include collaborating with mechanics to ensure accurate estimates of repair costs and service durations. I excel in communicating technical information to customers in a clear and understandable manner, keeping them well-informed about schedules and pickup times. Additionally, I effectively coordinate service activities with internal staff, contributing to the overall efficiency and success of Hornsby BMW's service operations.Duties and responsibilities: - Provide excellent customer service and maintain a positive and professionaldemeanour.- Reaching highest upselling in service department with monthly KPI.- Consult with mechanics to get accurate estimates of repair costs and timerequired for service.- Effectively communicate technical information to customers in a clear andunderstandable manner. Inform customer of schedules and pick-up times.- Communicate effectively with internal staff to coordinate service activities. -
Vehicle Mechanic TrainingWestern Toyota Nov 2022 - Jul 2023Guildford, New South Wales, AustraliaToyota stands as the vanguard of the automotive industry and holds the esteemed position of being a preeminent car manufacturer in Australia. During my tenure at Western Toyota, I acquired invaluable insights into automotive industry protocols, customer interactions, and proficient skills in car repair and maintenance, all guided by the principles encapsulated in The Toyota Way.Key Responsibilities:- Conducting thorough vehicle inspections- Executing precise vehicle repairs- Administering general vehicle services- Overseeing the maintenance of workshop premises- Providing comprehensive customer consultations -
Assistant ManagerLandis Taipei Hotel Co Ltd Dec 2020 - Oct 2022Taipei, Taipei City, TaiwanThe Landis Taipei stands as an esteemed beacon among Taipei's hotels, renowned for its exceptional food and beverage operations. The property boasts two Michelin-starred restaurants and an additional French establishment offering both classic and fusion fine dining experiences.In my capacity as a Food and Beverage Assistant Manager, I have adeptly assimilated and adapted to Taiwanese consumer culture and behavior, enabling me to proficiently address and resolve customer inquiries.Key Responsibilities:- Oversight of beverage programs management- Rigorous control of stock inventory- Monthly operations calculations and revenue reporting- Guidance and education of service-oriented practices for waitstaff- Resolution of customer complaints- Compilation of daily financial reports and toll counts- Development of daily floor plan sections for staff distribution -
Bar Manager At Fenians Irish PubNovotel Perth Langley Sep 2011 - May 2018Perth, Western Australia, AustraliaFenians Irish Pub stands as Perth's premier Irish venue, distinguished as the largest of its kind in the city. During my tenure at Fenians, I acquired extensive knowledge and expertise in a diverse range of beverages, including beers, whiskies, and cocktails. Furthermore, I obtained my Hotel and Casino Manager license and underwent comprehensive Aboard training in various hotel bars under the ACCOR company.Key Responsibilities:- Commencing daily operations by opening the pub, meticulously setting up tolls, floor, and bar for the day- Supervising and coordinating activities of floor and bar staff, maintaining seamless communication with the kitchen- Assuming responsibility for managing the bar during peak hours- Crafting and implementing daily floor plan sections for efficient staff deployment- Ensuring optimal stock levels through weekly stock ordering- Addressing customer queries and resolving complaints with a customer-centric approach- Orchestrating booking and function events, overseeing pre-order menus, party menus, and related logistics- Administering staff breaks and maintaining a hands-on approach, seamlessly assisting in any operational area requiring immediate attention- Cultivating strong rapport with regular customers to enhance customer loyalty- Monitoring sales and diligently working towards meeting established targets- Concluding each day with the preparation of comprehensive financial reports and toll counts
John Wei Skills
John Wei Education Details
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Hospitality Administration/Management
Frequently Asked Questions about John Wei
What company does John Wei work for?
John Wei works for Hornsby Bmw
What is John Wei's role at the current company?
John Wei's current role is Service Advisor at Hornsby BMW.
What is John Wei's email address?
John Wei's email address is jo****@****ail.com
What schools did John Wei attend?
John Wei attended Edith Cowan University.
What are some of John Wei's interests?
John Wei has interest in Beaglebone, Internet Of Things, Arduino.
What skills is John Wei known for?
John Wei has skills like Arduino, Iphone Development, Objective C, Php, Mysql, Iphone, Mobile Applications, Ios Development, Java, Mobile Devices, Css, E Commerce.
Who are John Wei's colleagues?
John Wei's colleagues are Jang Hun (Eric) Shin, Benjamin Strauss, Michael Vinall, Jess Tucci, Philip Tsui, Cesar Giron, Nelson Louang Amath.
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1carbonix.com.au
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John Wei
Partner At Moray & Agnew. Advise On M&A, Joint Venture, Commercial Contracts In Relation To Renewable Energy, Energy And Resources And ManufacturingGreater Brisbane Area2holdingredlich.com, millsoakley.com.au
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