John Weigle Email & Phone Number

150 Prescott St. Worcester, Ma 01605

Integral team member of a small technical department that services thousands of clients and ensures that all client needs are met on a daily basis.• Implement Microsoft SQL Server (2008, 2008 R2, 2012) on client systems and investigate issues ranging from installation to post-deployment• Utilize T-SQL queries for unique client requests, create T-SQL triggers, and perform internal research• Design dynamic Crystal Reports that interface to Millennium Payroll Software and allow clients to customize on the fly• Directly manage vendor to client payroll time clock imports through close client/vendor communication, file manipulation, and VBScript/.NET file converters• Build customized scripting for calculating client 401k, federal/state garnishments, or other internal functions

Voorhees, Nj

Key member of a regional team responsible for efficiently handling customer situations• Resolve customer service queries related to Comcast High Speed Internet, Digital Voice, and Digital Video• Delegate incoming requests via a ticketing system to resources on the team, both US based as well as overseas• Collaborate with virtual teams to resolve to produce results for the customer• Mentor and provide insight to members of the technical support team• Surpassed expectations repeatedly and received raving accolades including 3 consecutive Triple Crown Awards

Cherry Hill, Nj

Efficient unit of a professional team responsible for supporting customer devices• Diagnostic customer services ranging from tethered to mobile devices• Serve as subject matter expert in the analysis of mobile operating systems including Android, iOS, Blackberry, and Windows for other members of the technical team• Troubleshoot network issues using in-depth knowledge of Verizon wireless networks• Integration of the LTE network onto the CDMA network• Consult customers regarding various account features and mobile accessories