I do freelance graphic design in such areas as branding for local companies along with advertising pieces. Creating t-shirt designs for businesses. Create art for bands which include but not limited to packaging, posters and flyer’s. Also do personal photography for senior photos, Families, Corporate, and events.

As a motorcycle fit, my job is to help you find the next motorcycle. Using my product knowledge and experience, I learn what the customer is missing with their current motorcycle, and point them to the one that will fit their needs.• Developed tools that take your sales goals, and give you the steps and activities that you can use to reach those goals.• Created a tracking program that allows you to track your current activities. This shows your percentages of write-ups to sold bikes that can be fed into the goal calculator. • Assisted with the training of new fits on product knowledge and sales process.• Consistently leading the team with unit sales.• Work with marketing to create videos for social media.• Led role-playing to keep skills sharp among the team.

As Service Specialist, my responsibility is to assist new and existing customers with all of their needs while they visit our store. I build relationships with our customers to be able to learn their needs and set up their services to best fit them. This involves things such as managing their billing, setting up new or changing their services, and providing them with alternative solutions to best fit their needs.• Consistently exceeded monthly PSU and Mobile acquisition goals• Diffused tense customer scenarios by demonstrating professionalism, positivity, a willingness to help, and by applying an overall strong knowledge base of Spectrum to resolve all customer issues• Educated and engaged customers about Spectrum’s services through product demonstrations via the Experience It All station, mobile demo devices, as well as walkthroughs of various Spectrum applications: My Account App, Spectrum TV App, and the Spectrum Mobile App• Contributed to the sales team culture by demonstrating strong reliability, punctuality, and dedication to the store and its success• Supported sister store Canton for three months while store recuperated from loss of manager and a large portion of sales staff• Up-skilled store ASM on all mobile store functions, programs, policies, and procedures and continually act as the point of contact for any and all questions regarding these processes• Partnered with ASM to develop recursive training for store reps – content covered included Spectrum pricing and packaging, SSX sales process, product features, and CRM biller• Acted as subject matter expert of the CRM biller by assisting with order entry and ensuring work order accuracy for all store reps• Coached sales team to self-sufficiency in regards to all store associate job functions• Encouraged and motivated store staff to work towards their daily personal sales goals

As Worship Technology Manager my primary responsibility is wide-reaching, overseeing and implementing systems to manage live production. All audio, video and lighting productions are lead from my direction each worship service as well as designing and building our new stage sets. I lead all of our set team as well as our set team and assist our volunteer tech leaders in training new volunteers in each of their roles.• Managed Tech and Set design teams composed of 140 volunteers, arranged meetings and pieces of training as well as communications to keep both teams up to date• Created volunteer recruitment opportunities as well as open houses to bring in new members to help not wear out existing volunteers• Performed maintenance on existing equipment at each location to keep production and technology equipment at the best possible operating conditions for volunteer experience and weekend productions• Created as well as create new and recursive training for volunteers to keep teams up to date and confident in their tasks• Worked out all production details with worship pastor and weekend pastor in preparation for weekend events• Prepared and coached weekend teams through all details of weekend services so that all services and proceed without error• Created emergency procedures and trained teams in procedures for emergency events that may happen throughout a weekend• Assisted other departments with their technology needs by learning what their goals are and create plans to produce an experience that fills their needs while being efficient with resources and people

As Media and Technology Director my primary responsibility is wide-reaching, overseeing and implementing systems to manage live production. I lead all audio, video, and lighting productions from directing each worship service, training new volunteers, programming lights, and audio, and designing/building new sets. I also handle IT concerns and prepare Through the week I manage all of the day-to-day IT concerns.• Managed volunteer tech team of 30 people, arranged meetings and pieces of training as well as communications to keep all members up to date• Created volunteer recruitment opportunities as well as open houses to bring in new members to help not wear out existing volunteers• Performed maintenance on existing equipment to keep production and technology equipment at the best possible operating conditions for volunteer experience and weekend productions• Created as well as create new and recursive training for volunteers to keep members up to date and confidence in their tasks• Worked out all production details with worship pastor and weekend pastor in preparation for weekend events• Prepared and coached weekend teams through all details of weekend services so that all services and proceed without error• Created emergency procedures and trained team in procedures for emergency events that may happen throughout a weekend• Assisted other departments with their technology needs by learning what their goals are and create plans to produce an experience that fills their needs while being efficient with resources and people

As tech support, I handle all incoming issues people are experiencing with our software. I work directly with the developers to troubleshoot and diagnose issues so that we can correct them. Alongside working with the developers, I tested new and modified features. I also assist with training new companies on how to use our software. I created training videos for customers to use, alongside the training I gave them.• Created and maintained a library of training videos covering every aspect of both the web software and mobile app• Educated other support member on new features of the web app and mobile app, then created training videos on those features• Onboarded new customers into the system by learning their company needs as well as how they run their business and then trained them in how to use our software to best work for them.• Worked alongside developers to test out new features and work out bugs before releasing to customers, and demonstrated new issues that came up to be able to get them fixed• Diffused tense customer scenarios by demonstrating professionalism, positivity, a willingness to help, and by applying an overall strong knowledge base of Property Pres Wizard software to resolve all customer issues• Acted as subject matter expert of the mobile app by assisting with issues and bugs found by all support staff• Coached support team to self-sufficiency in regards to all support staff job functions• Assisted in educating support staff in new processes and procedures• Contributed to the support team culture by demonstrating strong reliability, punctuality, and dedication to the company and its success

As part of tech crew my main roll is Lighting Director in which I am in charge of maintaining the conventional and moving lights on campus. I am the main programmer for the lights and also in charge of training new volunteers to run and pro- gram lights. I also guide crews through set changes as well as do the rigging for those sets. On weeks where I am not on lights, I do various other jobs such as running sound, producing tech, directing cameras, and stage crew. I also work on alllevels of productions with concerts and events.

As lead manager, I was responsible to training all staff on new products that come into the store. Was also responsible for coaching all staff on their interactions with customers. Handled paperwork and all customer service issues.

As the IT Specialist and Graphic Designer, I worked on all the computers in the office. I created company branding and advertising. I also created and maintained the company website. Designed, programmed, and installed security systems, as well as supervised and trained alarm monitoring staff. During my time in this position, I pioneered remote monitoring in the state of Ohio.

As a summer job before leaving for college, I worked on the assembly line making washing machines. I also helped with quality control and got to share some supervisor duties. I was also got help in other areas as needed.

During high school I worked at Wendy’s in all aspects of the store. I served in all areas of food prep as well as managing truck shipments when we would get more supplies in. At times I would step in as a manager and helped run the restaurant. I also took care of small maintenance issues when I got the chance.