John Barr Email & Phone Number

Remote

Remote

Atlanta, Georgia, United States

Resolve customer complaints efficiently with a positive, empathetic, and professional tone.Troubleshoot technical issues involving registration, content access and billing errors.Utilize CRM system for sale orders, schedules, and invoice information to maintain workflows and improve customer experience.Practice good time management, attention to detail, and project management to improve productivity and keep pace with customer demand.Coordinate with internal departments to ensure content manner is in line with company policies and procedures.Manage Social Media group engagement to improve and promote a good customer experience.Create intriguing content and submit social media posts encouraging member engagement.

Remote, United States

• Work directly with new and existing clients to manage website projects, including new site builds, site edits, and custom site designs• Built a book of business by developing excellent client relationships that aided in overall client retention and launching of client websites• Provided effective communication to clients, via email, phone, and Zoom• Led kickoff calls and provided product walkthroughs/demonstrations• Possessed expert knowledge of all products and services available for the clients• Proactively informed all clients about open projects/items while managing clients' expectations of the scope of work defined and billable policies• Performed Quality Assurance checks on newly developed websites• Assisted in the implementation of website edits for clients using Squarespace’s platform • Collaborated with sales, billing, marketing, international, and technical teams on special projects• Served as the main point of contact for clients with mild escalations related to branded sites and worked with team leads to ensure a resolution

Atlanta, Georgia, United States

▪ Continuously built trusted relationships and delivered maximum value of the product causing growth and retention of customers.▪ Concurrently managed multiple customers’ accounts at different points in the customer lifecycle.▪ Provided comprehensive walkthrough of products to ensure a smooth onboarding customer experience.▪ Used company product knowledge and training to onboard and lead new customers to value. ▪ Maintains excellent service standards, going above and beyond to ensure satisfaction and retention.

Philadelphia, Pennsylvania, United States

▪ Provided business insights throughout the customer lifecycle through regular interaction and deep knowledge of the customer. Also educated clients on the business value of the solutions.▪ Identified opportunities to develop new training materials designed to ensure successful customer onboarding.▪ Retained clients by executing contract negotiations and managing renewal pipelines and outcomes.▪ Prioritized work to meet strict project timelines, worked on multiple projects at once, and delegated tasks as needed. Handled customer inquiries via email and phone.▪ Served as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights and new ideas.

Philadelphia, Pennsylvania, United States

▪ Coordinated with related departments to ensure that price matrix data is received in a timely manner using a variety of methods and tools.▪ Resolved invoice issues such as credit requests and customer deductions promptly.▪ Learned to look up and use sales order, schedule, and invoice information in JCPenney Systems Enterprise System (SAP).▪ Continuously built trusted relationships and delivered maximum value of the products causing growthand retention of customers.▪ Trained new team members on store procedures and weekly goals.▪ Resolved any customer complaints using compassionate communication and problem-solving skills.