John Mak Email & Phone Number

Charlotte, Nc, Us

Bellevue, Washington, Us

Blueprint is a technology solutions firm that provides strategy for end-to-end digital transformation, solution-enabling products, strategic consulting, delivery and value-add services. We are your partner of choice for holistic transformation focused on accelerating your success. Our specialties include customer experience optimization, organizational modernization, data science and analytics, data engineering and cloud and infrastructure.

Bellevue, Washington, Us

- Provide guidance and documentation to enterprise (+150 users) customers to Office 365. Deployments with Hybrid on premises Exchange 2010-2016 and AD Connect identity to Azure AD. - Specializing in Skype for Business (Lync), Enterprise Messaging + Security (EMS)- - Join onboarding meetings and deliver workshop and guidance on Intune portal, and Skype for Business Admin Portal and to drive adoption and usage based on customer’s unique needs- Collaborate with other FastTrack Mangers and subject matter expert

Bellevue, Washington, Us

- Supporting broad commercial customers with Exchange Online (Office 365) deployments with Microsoft Outlook, Hybrid on premises Exchange 2010-2016 and Exchange 2003 Outlook Anywhere setup and cutover migrations scenarios. - Expanded support topics to include all topics related to Office 365 including SharePoint, OneDrive for Business, Skype for Business (Lync), PSTN Calling for Skype for Business, Azure AD Connect, Azure Rights Management and file and e-mail encryptions , ADFS Federations, 3rd party software and devices SMTP relay with Office 365. - Handle customer raised issue directly from admin portal “Need Help?” widget with new 10min SLA standard to get in contact with customers in minutes and drive case resolution within in the same day. Unlike all past support model of 1 issue per case, we fix all issue and be single point of contact to make sure customers have the BEST possible experience deploying and using all of Office 365 features and functions. - Collaborate with other consultants and leverage each other’s strengths with in a team environment. - Knowledge sharing and coaching others on team members that need help

Kirkland, Wa, Us

- Supporting dedicated customers Exchange deployments with Microsoft Exchange, Microsoft SQL, Proof Point Archiving and BlackBerry Enterprise servers. - Handle customer raised issue and responds to automated alters from datacenter monitoring systems and follow security procedures to securely connect to servers to correct any potential issue before they cause any impact. - Review tickets and receive ongoing training on new datacenter changes, upgrades, migrations and new access and supports tools. - Worked in a team environment and collaborate with other team member in 24 x7 Operations

Buffalo, New York, Us

- Supporting critical situation cases and third tier premier customers on complex issues related to Microsoft Windows Networking from XP, 2003, 2008, 7, 8 and 2012 - Technologies included: Dynamic Host Configuration Protocol, Domain Name Server, Transmission Control Protocol, Internet Protocol, and Network Trace Analysis. - Supported and collaborated with other Microsoft support team and external vendor support to drive customer issue to resolution- Worked in a team environment and collaborate with Escalation Engineers and Subject Matter Experts to resolve customer’s issues

Redmond, Washington, Us

- Supporting critical situation cases and third tier premier customers on complex issues related to Microsoft Exchange 2003, 2007, 2010 and 2013 - Technologies included: Outlook Web Access, Outlook Anywhere, Exchange Autodiscover, Web Services, and ActiveSync.- Supported and collaborated with Office 365 Cloud (Hosted Exchange) with coexistence with on premise Exchange and Federation Gateway for Free/ Busy information between organizations. - Worked in a team environment and collaborate with Escalation Engineers and Subject Matter Experts to resolve customer’s issues

Waterloo, Ontario, Ca

- Supported a wide range of customer environments which encompassed complicated network configurations while customizing BlackBerry Enterprise Server connectivity with Exchange.- Technologies included: BlackBerry Desktop, Smartphone, Server, Enterprise Activation and any BlackBerry connectivity issues involving BlackBerry Enterprise for Exchange.- Worked in a team environment consulting with intermediate escalation engineers to help customers achieve optimal solutions.- Accurately followed all required internal processes as it related to remedy case management system: proper log formatting, case management requirements.

Buffalo, New York, Us

- Supported a wide range of customer environments which encompassed complicated network configurations while customizing client access solutions for Exchange 5.5 - 2007- Technologies included: Outlook Web Access, Outlook Mobile Access, Outlook Anywhere (RPC over HTTP), Exchange ActiveSync and any client connectivity issues involving Exchange 5.5 - 2007- Worked in a team environment collaborating with other Microsoft product specialists to help customers achieve optimal solutions.- Accurately followed all required internal processes as it related to Clarify case management system: proper log formatting, aged case requirements, customer follow-up, etc.