John Mak

John Mak Email and Phone Number

IT Systems Administrator @ Blueprint
Charlotte, NC, US
John Mak's Location
Charlotte, North Carolina, United States, United States
John Mak's Contact Details
About John Mak

Current area of focus is enabling company to enable remote work scenario by Microsoft Office 365, InTune MDM, and Azure AD. Other skills and interest not found in my professional day job experiences include FreeBPX and other VoIP PBX, 3D Printing, Husqvarna Viking sewing and embroidery machine repair, POS for Restaurant and Retail.

John Mak's Current Company Details
Blueprint

Blueprint

View
IT Systems Administrator
Charlotte, NC, US
Employees:
3
John Mak Work Experience Details
  • Blueprint
    It Systems Administrator
    Blueprint
    Charlotte, Nc, Us
    View
  • Blueprint
    It Systems Administrator
    Blueprint Oct 2022 - Present
    Bellevue, Washington, Us
    Blueprint is a technology solutions firm that provides strategy for end-to-end digital transformation, solution-enabling products, strategic consulting, delivery and value-add services. We are your partner of choice for holistic transformation focused on accelerating your success. Our specialties include customer experience optimization, organizational modernization, data science and analytics, data engineering and cloud and infrastructure.
    View
  • Blueprint Technologies
    Office 365 Fasttrack Engineer (Skype For Business, Enterprise Mobility + Security) Sme
    Blueprint Technologies Jul 2017 - Aug 2022
    Bellevue, Washington, Us
    - Provide guidance and documentation to enterprise (+150 users) customers to Office 365. Deployments with Hybrid on premises Exchange 2010-2016 and AD Connect identity to Azure AD. - Specializing in Skype for Business (Lync), Enterprise Messaging + Security (EMS)- - Join onboarding meetings and deliver workshop and guidance on Intune portal, and Skype for Business Admin Portal and to drive adoption and usage based on customer’s unique needs- Collaborate with other FastTrack Mangers and subject matter expert
    View
  • Blueprint Technologies
    Consultant (Exchange Online Engineer) And Office 365 (Ambassador / Concierge Support)
    Blueprint Technologies Jul 2015 - Jun 2017
    Bellevue, Washington, Us
    - Supporting broad commercial customers with Exchange Online (Office 365) deployments with Microsoft Outlook, Hybrid on premises Exchange 2010-2016 and Exchange 2003 Outlook Anywhere setup and cutover migrations scenarios. - Expanded support topics to include all topics related to Office 365 including SharePoint, OneDrive for Business, Skype for Business (Lync), PSTN Calling for Skype for Business, Azure AD Connect, Azure Rights Management and file and e-mail encryptions , ADFS Federations, 3rd party software and devices SMTP relay with Office 365. - Handle customer raised issue directly from admin portal “Need Help?” widget with new 10min SLA standard to get in contact with customers in minutes and drive case resolution within in the same day. Unlike all past support model of 1 issue per case, we fix all issue and be single point of contact to make sure customers have the BEST possible experience deploying and using all of Office 365 features and functions. - Collaborate with other consultants and leverage each other’s strengths with in a team environment. - Knowledge sharing and coaching others on team members that need help
    View
  • Xtreme Consulting Group, Inc.
    Exchange Support Engineer (Office 365-D Mips-Irt)
    Xtreme Consulting Group, Inc. Jan 2015 - Jun 2015
    Kirkland, Wa, Us
    - Supporting dedicated customers Exchange deployments with Microsoft Exchange, Microsoft SQL, Proof Point Archiving and BlackBerry Enterprise servers. - Handle customer raised issue and responds to automated alters from datacenter monitoring systems and follow security procedures to securely connect to servers to correct any potential issue before they cause any impact. - Review tickets and receive ongoing training on new datacenter changes, upgrades, migrations and new access and supports tools. - Worked in a team environment and collaborate with other team member in 24 x7 Operations
    View
  • Volt
    Support Engineer Iii (Windows Networking)
    Volt Jun 2013 - Jun 2014
    Buffalo, New York, Us
    - Supporting critical situation cases and third tier premier customers on complex issues related to Microsoft Windows Networking from XP, 2003, 2008, 7, 8 and 2012 - Technologies included: Dynamic Host Configuration Protocol, Domain Name Server, Transmission Control Protocol, Internet Protocol, and Network Trace Analysis. - Supported and collaborated with other Microsoft support team and external vendor support to drive customer issue to resolution- Worked in a team environment and collaborate with Escalation Engineers and Subject Matter Experts to resolve customer’s issues
    View
  • Microsoft
    Senior Support Escalation Engineer (Microsoft Exchange)
    Microsoft Jul 2008 - Jan 2013
    Redmond, Washington, Us
    - Supporting critical situation cases and third tier premier customers on complex issues related to Microsoft Exchange 2003, 2007, 2010 and 2013 - Technologies included: Outlook Web Access, Outlook Anywhere, Exchange Autodiscover, Web Services, and ActiveSync.- Supported and collaborated with Office 365 Cloud (Hosted Exchange) with coexistence with on premise Exchange and Federation Gateway for Free/ Busy information between organizations. - Worked in a team environment and collaborate with Escalation Engineers and Subject Matter Experts to resolve customer’s issues
    View
  • Blackberry
    Blackberry Technical Support Analyst
    Blackberry Mar 2008 - Jun 2008
    Waterloo, Ontario, Ca
    - Supported a wide range of customer environments which encompassed complicated network configurations while customizing BlackBerry Enterprise Server connectivity with Exchange.- Technologies included: BlackBerry Desktop, Smartphone, Server, Enterprise Activation and any BlackBerry connectivity issues involving BlackBerry Enterprise for Exchange.- Worked in a team environment consulting with intermediate escalation engineers to help customers achieve optimal solutions.- Accurately followed all required internal processes as it related to remedy case management system: proper log formatting, case management requirements.
    View
  • Volt
    Ms Exchange Support Engineer (Xcsi)
    Volt Jun 2005 - Dec 2007
    Buffalo, New York, Us
    - Supported a wide range of customer environments which encompassed complicated network configurations while customizing client access solutions for Exchange 5.5 - 2007- Technologies included: Outlook Web Access, Outlook Mobile Access, Outlook Anywhere (RPC over HTTP), Exchange ActiveSync and any client connectivity issues involving Exchange 5.5 - 2007- Worked in a team environment collaborating with other Microsoft product specialists to help customers achieve optimal solutions.- Accurately followed all required internal processes as it related to Clarify case management system: proper log formatting, aged case requirements, customer follow-up, etc.
    View

John Mak Skills

Microsoft Exchange Cloud Computing Servers Windows Server Networking Technical Support Office 365 Microsoft Technologies Blackberry Enterprise Server Enterprise Software System Deployment Active Directory Dns Virtualization Windows 7 Consulting Windows Xp Windows Outlook Exchange Activesync Owa Information Technology Hyper V Domain Name System Blackberry Bmc Remedy Iis Microsoft Products Internet Information Services

John Mak Education Details

  • Seneca Polytechnic
    Seneca Polytechnic
    Data Communication & Network Administration Specialization

Frequently Asked Questions about John Mak

What company does John Mak work for?

John Mak works for Blueprint

What is John Mak's role at the current company?

John Mak's current role is IT Systems Administrator.

What is John Mak's email address?

John Mak's email address is jo****@****ing.com

What schools did John Mak attend?

John Mak attended Seneca Polytechnic.

What skills is John Mak known for?

John Mak has skills like Microsoft Exchange, Cloud Computing, Servers, Windows Server, Networking, Technical Support, Office 365, Microsoft Technologies, Blackberry Enterprise Server, Enterprise Software, System Deployment, Active Directory.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.