John Hathaway Email & Phone Number

Boston, Ma, Us

Cambridge, Ma, Us

Wilmington, Ma, Us

Direct IT infrastructure, security, and operations, leading team of 4. Oversee hybrid on-premises/cloud (Azure) environment consisting of 15 physical and virtual servers and a global team of more than 200 people. Manage and oversee $1M departmental budget. Promoted from Senior Manager to Director in January 2023• STRATEGY: Created roadmap to address technical debt, increase operational efficiency, roll-out information security program, and attain SOC 2 Type 2 attestation to support revenue and company growth objectives.• INFOSEC-COMPLIANCE: Led all efforts to attain company’s first SOC 2 Type 2 attestation. Authored WISP; introduced suite of security tools (vulnerability management, patch management, enhanced EDR, phishing training); onboarded GRC platform (systematize risk management, vendor and policy management, administer third-party risk management, automate compliance activities).• DISASTER RECOVERY-BUSINESS CONTINUITY: Stood up new datacenter to serve as Disaster Recovery / Business Continuity site for seamless business resiliency.• HANDS-ON: Onboarded new Help Desk system. Leveraged PowerShell and Power Automate to automate employee onboarding and offboarding. Implemented multiple pairs of high-availability firewalls and new network switching.• PERFORMANCE RECOGNITION: Recipient of the Ametros Citizen of the Quarter award for Q4 2021 highlighting commitment and collaboration, recognized by 2023 company survey indicating 93% of employees feeling supported by Help Desk operations and day-to-day IT support.

Wilmington, Ma, Us

Andover, Ma, Us

Direct IT infrastructure and operations and lead team of 2. Restructured IT functions, technology, and processes to improve security, regulatory compliance, effectiveness, and efficiency in response to state government sanctioned Audits. Oversee hybrid on-premises/cloud (Azure) environment consisting of ~100 physical and virtual servers and 300 workstations. Manage and oversee $1M departmental budget.

Luton, Bedfordshire, Gb

Directed IT DevOps for FlightView subsidiary and associated suite of SaaS products and services. Provided hands-on technical leadership of 24x7x365 operations and support.

Omaha, Ne, Us

Oversaw infrastructure, operations, and delivery to 1,000 employees across 20+ locations in newly created role. Directed staff of 12 engineers, DevOps, and support managers/specialists. Promoted from IT Manager in 2017. Won All-Star Award in 2018 as one of the global top performers out of 2,200 employees. Administered $2M budget.

Omaha, Ne, Us

Recruited back to rebuild IT department after extensive turnover. Hired team of 2 skilled systems administrators, overhauled documentation and procedures, and created IT knowledge base. Provided support for ~150 end users, 40 servers, and network infrastructure across 7 locations and collocated disaster-recovery facility. Administered $1M budget.

Marlborough, Ma, Us

Ended reliance on managed-services provider and built strategic in-house IT department (voted company’s top-rated department in 2009). Hired as IT Manager; promoted to Director in 2010 and to AVP in 2011. Led project teams for system implementations and conversions. Facilitated multiple office buildouts. Virtualized physical server infrastructure. Managed $500K budget.

Marlborough, Ma, Us

Marlborough, Ma, Us

Acton, Ma, Us

Bachelor Of Science - Business Administration, Finance And Management Information Systems

Master Of Business Administration - Mba, Information Technology