John Whattam Email & Phone Number

United States

Bellevue, Wa, Us

Seattle, Washington, Us

Consult with Global Logistics Service Providers to address their Customer Retention, Customer Growth and overall Customer Growth priorities. Enable them to provide their customers a modern CX platform that directly impacts Retention & Growth.

Seattle, Washington, Us

Skilljar is the leading customer training platform for companies to accelerate product adoption and increase customer retention. Our award-winning solution empowers companies to deliver beautiful customer training experiences backed by data. Skilljar includes a best-in-class student experience, payments engine, social certifications, advanced analytics, and integrations with Salesforce and Marketo. Our enterprise-grade platform provides all the essential tools for Customer Training and Enablement teams to successfully onboard, engage and retain customers.

Vienna, Virginia, Us

Level Access provides solutions that resolve the revenue loss, punitive damages, and compliance risks created by inaccessible Information Technology (IT) systems, including web sites, web applications, software, and hardware. Level Access's proven Accessibility Management Platform (AMP) solution integrates the business and technical requirements necessary to transform accessibility from a liability into a competitive advantage. With over 600 public and private sector customers, 1200 successfully completed projects, and award-winning software, Level Access has the experience and expertise to ensure that your organization reaches its accessibility goals.

Cincinnati, Ohio, Us

Starfish Retention Solutions, now part of Hobsons Inc is a growing education technology company based in Arlington, VA, is a leading provider of student success systems. Harnessing the power of the academic community, our software solutions engage, motivate and graduate more students.Our mission is to help academic institutions address the significant number of students that do not graduate. Our business-to-business, software-as-a-service (SaaS) solutions address this problem by identifying which students are at-risk, and then connecting those students to the resources designed to help them be successful.How? Starfish® draws from the information from course management, portal and student information systems to help identify at-risk students in real time. In addition, we enable instructors and advisors to communicate any concerns they have about a student’s performance. We then connect students to the support resources designed to help, while capturing insight into which services are working.I work with 2 year & 4 Year Public and Private institutions across the Rocky Mountain and Great Plains states.

Chicago, Illinois, Us

Huthwaite is the world’s leading sales performance improvement organization. Founded on scientifically validated behavioral research, our methodologies—which include the internationally renowned SPIN® Selling—guarantee sales success.

Bloomington, Mn, Us

Drive new business development efforts in Northwest Territory for a SaaS provider of comprehensive online educational solutions for the Post-Secondary Market. Coordinated efforts of Inside Sales, Professional Services (Faculty Training) and Consulting to insure successful customer implementation. Responsibilities include transitioning current legacy customers to new platform, securing renewals and acquiring new customers.*100% of new account quota for first year. New accounts added include: Colorado Mountain College, Western Wyoming Community College, University of Montana College of Technology, Northwest College, Pikes Peak Workforce Center, Rogue Community College, Boise Rescue Mission

Led Account Management efforts with 15 Pearson eCollege customers. Facilitated recurring operations calls with customer team and internal eCollege resources. Handled escalation calls and coordinated internal response and resolution. Provided consultative services enabling their efforts to drive enrollment growth, student readiness and retention, accountability and operational efficiency of their online educational programs. Negotiated multi-year contract renewals, sales of Technical Consulting projects, Upsell of Reporting and Outcomes Assessment modules and adoption of Pearson educational content (eTextbooks, MyLabs, CourseConnect)* Achieved 110% of Revenue Target ($6.56 million) for FY 2010* Negotiated and closed a total of $3.5 million in contract renewals in 2010. 4 year agreements at Eastern Michigan University and St Michaels University, 3 year agreement at Hope International University and a 2 year extension with Mt Sierra College.* Closed expansion sales of Assessment/Analytics suite to Moraine Park, Mt Sierra, Eastern Michigan and Hope International totaling $275k

St. Petersburg, Fl, Us

Led Business Development efforts in Midwest for provider of Business Simulations, Games and Discovery Maps. Key areas of emphasis include: Business Acumen, Leadership Accountability, Project Management, Managing Change and Talent Leadership* 150% of quota in first six months* 75% of Revenues generated from New or Reactivated Accounts including Anheuser Busch, Coors Brewing, Lawson Software, ConAgra, Corporate Express, Emerson & Equifax Employment Services

London, Gb

Led the business development efforts for Aon Consulting's Call Center Performance Practice. Work with clients seeking to derive significant value and ROI from their call monitoring efforts. Provide results based solutions to optimize the performance of call center employees. Solutions included selection & assessment, customer surveying, mystery shopping and 3rd party call monitoring. Left firm when Corporate began process of shutting call monitoring practice down due to significant off shore competition.

Chicago, Illinois, Us

Developed performance improvement solutions for field sales & call center environments for Fortune 1000 organizations. President Club attendee.* Assigned territory restart (revenues in year prior to joining were $38k) and grew to $875,000.* 2005 revenues are 110% of quota with 70% of revenues generated from new business acquisition including Qwest, Corporate Express, Aurora Loan, Elevations Credit Union and Sage Hospitality

e-learning consulting firm (undercapitalized start up firm that closed operations in 2002)

Responsible for high-tech industry markets for enterprise scale e-Learning software start-up. Lead sales representative on team that introduced LCMS software into Sun Microsystems. Avaltus failed to secure 2nd round financing and the technology was sold to USA Interactive in July of 2001

New York, Ny, Us

Started Rocky Mountain territory. Emphasis was on securing new customers for AMA’s Project Management Skills curriculum. Took territory with $35k of revenues prior year to $350k of revenue in first six months. • Promoted to take on P&L responsibility for $4.5 million dollar market segment of public seminar and custom training business after 13 months. Responsible for hiring and training of a five person field sales team.

Initial responsibilities were to establish sales training function for inbound/outbound call center tied to property/casualty industry. Revised overall new hire curriculum and reduced new hire ramp up time by 50%. (from 6 months to 12 weeks)Promoted to assume P&L responsibility for $14 million dollar Insurance Replacement division after 6 months with organization. Responsibilities included hiring & training of a 20+ person inside sales force. Facilitated 15% growth in sales during first 12 months as division manager.

Ba, Psychology

Coursework Toward Masters

Introduction To Meddic