John Whiddon Email & Phone Number

Texas, United States

Houston, Texas, Us

Houston, Texas, Us

Melville, Ny, Us

• My role required that I managed multiple duties while maintaining a high level of accuracy on individual projects.• As an Enterprise Support Technician, Provide multi-site support for dental networks and hardware devices. Advise customers on IT support needs and services.• IT Mentor for 30+ IT Support Technicians, supporting 30,000 dental offices and 1,500 Onsite Technicians.• Manage cloud-based applications and services. (MS Office 365, Symantec Endpoint Protection, AV Defender, Avast/AVG Anti-virus, Barracuda Email Security Gateway, WatchGuard WebBlocker, WatchGuard Wi-Fi Cloud, SonicWall Content Filtering, Bitdefender Gateway Anti-Virus.)• Advise with new client onboarding and provide remote escalation support for high profile clients.• Configure, install, and support dental office products. (Omnicore, WatchGuard, SonicWall, Ruckus, VMware, Dell, HP, Dentrix, Dentrix ENT, Dexis, Microsoft Hyper-V, Microsoft Windows, SQL, Microsoft Office, Email, VPN, and RPC-HTTPS connections.)• As a trainer, develop and administer both the technical and customer service skills needed to perform remote IT support for a wide range of network and hardware products. (Firewalls, Domains)• Assist management with both technical and procedure adherence and advancement reviews for remote IT Support Technicians. (Calabrio, LogMeIn Support Console, Bomgar)• Define Standard Operating Procedures and technician responsibilities through KB article creation.• Create TalentLMS learning material and testing modules.

• Led the planning, budgeting, and direction of all construction projects.• Maintained a 99% completion rate for estimated deadlines.• A 5% plus or minus rate for cost estimates.• Projected timelines for completion and coordinated with the various sub-contractors.• Performed construction site pre-inspections and coordinated post-construction audits. Ensuring compliance with local and state building regulations.• Designed, implemented, and maintained the computing network. • Installed, configured, and updated software applications. (Windows 7, 8, 10, Server 2012, MS Office 365)

Network Administration And Support, Routing And Switching

Network Administration Aas, Ccnp