As part of a bigger IT Team, I manage a team of support analysts and we are responsible for the IT infrastructure of the Firm including all network, server and PC/Laptop infrastructure. With 10 sites across the UK ranging from 4 - 200 users, we support 300+ users in all aspects of IT including hardware and software.Some of the project highlights I have implemented or been heavily involved in include the following:* Virtualisation of over 90% of our server infrastructure utilising Hyper-V on Windows 2008 R2 and EMC Clarion infrastructure. Creating a highly available server environment, whilst increasing the speed and reliability of servers and decreasing both planned and unplanned downtime. * Simultaneous migration and upgrade of IPVPN/MPLS provider across 8 sites, including a complete IP addressing scheme change.* Involved with rolling out Microsoft Lync 2010 throughout the Firm, including enabling 3 of our sites for Enterprise Voice and Unified Messaging and enabling presence and Instant Messaging throughout the firm.* Full migration of the firm’s previous analogue dictation infrastructure to a fully digital implementation including server-side speech recognition and mobility solutions such as smartphone and email dictation submission.

• Smooth upgrade and rollout of 150+ Win95 to WinXP clients, utilising Remote Installation Services for consistent and custom configuration of client PC’s,• Implemented Windows Update Services for automatic patch management of clients and servers

- Administered and maintained internal computer network and phone systems,- Dramatically reduced the number of call-outs and systems downtime by implementing automated network monitoring and notification,- Complete migration of Windows NT4 domain to Windows 2000, including MS Exchange 5.5 to Exchange 2000,- Maintained a 100% virus free network

As part of a one-month contract to cover holiday leave, I was responsible for logging and following up on all desktop user queries and problems. This involved passing on to 2nd and 3rd level engineers if the problem required so or fixing the problem myself if this could be done quickly.

Joining the Army Reserves was not only exciting but also rewarding in the skills and knowledge that I have gained, which I now integrate in to my every day life. With my primary position being a Pay Clerk, I was responsible for the payroll of approximately 200 soldiers. I also performed basic infantry training and often participated in Military Exercises. My position often required me to liaise with people of all ranks and positions.

Working for a construction support company that held contracts throughout the Asia Pacific region, I was responsible for sourcing and implementing their IT infrastructure and software. Utilising Microsoft’s BackOffice Small Business Server, clients included Windows 95 and NT4 Workstation. Connectivity between the other offices was achieved with Microsoft’s Routing and Remote Access Service.