Field Technician, Gms
Stamford, Ct, Us
βͺ Helmed and optimized end-to-end processes for the installation, training, and troubleshooting of proprietary ParcelPoint Smart Lockers, Connect+, SendPro, and DM seriesβ digital networked mailing equipment; PC Meter Connect, Inview web-based accounting, and Postage By Phone software, as well as the configuration of SUSE Linux Sled 11 and Windows operating systems, catering to a diverse range of clients, including Fortune 100 corporations, mid-sized companies, and non-profit organizations such as Pfizer, Major League Baseball, and the United Nations, respectively. βͺ Achieved unparalleled customer satisfaction through comprehensive training sessions on digital equipment usage and meticulous documentation reviews with client administrators/operators regarding networking specifications including IP range exceptions, reservations, and firewall settings. This resulted in a 100% "very satisfied with engineer" rating and surpassed all stakeholders' expectations.βͺ Played a crucial role in the optimal performance of Mid-America Point of Sale (MAPS) at McDonald's Restaurants by completing training at their Hutchinson, KS campus and ensuring continuous networking and POS services through active rotational, 24/7 on-call engagement.