John Whittington Email & Phone Number

Tampa, Fl, Us

Greater Tampa Bay Area

Newington, Connecticut, United States

Responsible for leading initiatives to reduce operational costs, improve efficiency, and control all postal related and postage payment processes. Key liaison between Time Inc. and the Operational, Technical, and Executive leadership at the USPS. • Collaborated with internal stakeholders, vendors, industry members, and competitors to help redefine USPS policy • Managed and developed the Postage Payment process for the accurate and on-time payment of all Periodical and associated mailings, totaling over $200MM each year • Served as industry expert across multiple divisions of Time Inc. keeping abreast of USPS policies, costs, pricing, classifications, operations and service standards Recent Key Accomplishments:- Merged the enterprise postage payment processes between two companies creating a standardized, more efficient system- Launched the conversion to implement the new USPS Enterprise Payment System (EPS) - Championed a cobind presort for weekly titles producing an annual postage savings of over $3MM

Tampa, Fl

Served as Primary liaison for mailing needs between clients, internal stakeholders, vendors, and the USPS.• Drove the initiative to have Time Customer Service become one of the first approved USPS Full Service Mailers in the US• Analyzed and led initiatives regarding USPS addressing requirements including NCOA, ACS, AEC, AEC II. Produced refunds or reduced postage of over $1MM• Collaborated, transformed, and implemented training for numerous projects adhering to new requirements; improved efficiencies and decreased cost with the USPS, Canada Post, and Foreign mail. Combined savings exceeded $4MM annually

Supervised training staff with responsibilities including growth and development, coaching and performance appraisals. • Served on several committees/projects on topics such as expedited class agendas, mail processing work flows, conversions, and cross-selling• Facilitated classes in customer service, employee development, software systems, and personality styles in the work place. Peoplemap™ certified trainer • Engaged at the initial phases of many corporate projects including cross-selling, address validation, cancel retention, and new web-based data and transaction system

B.A., Theatre, Directing & Performance

Mba, Business