John Widdall Email & Phone Number

I am a pragmatic, upbeat, insightful and influential senior operational manager with over 15 years of experience driving customer satisfaction, operational efficiencies, extensive yet sustainable growth and the successful execution of operational strategies within dynamic and pressurised, ICT and Unified Communications Contact Centres. I am a highly driven, approachable, customer centric and motivational leader with a proven track record at maximizing efficiency and productivity whilst conforming to Service Level Agreements and increasing customer satisfaction. I have extensive experience of improving quality and performance within dynamically changing circumstances, all in conjunction with conforming to best practice quality management guidelines.Key Capabilities;• Unwavering customer focus• Quality operational and service delivery management and leadership• Extensive experience of designing, planning, implementing and managing complex mission-critical services • Assembling and leading high performing, diverse, technical and back office support teams• Experienced and effective mediator providing clarification between technical and

Listed skills include Telecommunications, Managed Services, Video Conferencing, Mpls, and 13 others.

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  University Of Lincolnshire And Humberside

  European Business And Technology