• Act as a liaison between TGH Revenue Cycle Leadership and external vendors• Manage revenue cycle operations and KPI’s for Tampa General Provider Network providers• Research and develop revenue cycle data analytics/reporting and provide research support in order to identify billing issues and declining trends that would negatively affect revenue collections• Plan and manage new revenue cycle projects to ensure timely and effective implementation• Maintain system access for external vendors to TGH• Coordinate and facilitate meetings for billing issues, project updates, metrics, and trends

• Provide oversight and responsible for Orthopedic Practice revenue cycle management• Managed and oversaw a staff of 24+ team members (clerical, radiology techs, and clinical)• Coordinate, monitor, and improve the operations of each practice through reporting, charge capture, documentation, training and staffing• Grew the practice to add two additional office locations with x-ray capabilities which required renovations of the office and installation of two separate GE x-ray machines• Manage offices in a cost-effective & efficient manner assuring that staff provides high quality care in a courteous and friendly atmosphere

• Develop, Implement, and Monitor collaborative and outcome-based projects• Project Management design and implementation to ensure timely completion and desired outcomes• Effectively manage relationships between Florida Hospital and Strategic Alliance Partners• Maintain budgets for projects to allow Florida Hospital to fulfil commitments

• Responsible for day-to-day operations and management of a free-standing urgent care medical clinic• Managed nine front office employees and a clinical staff of nine people• Effectively managed staffing to accommodate a service level increase of 185% for drug screen testing• Coached and trained staff on team building, process improvement, customer service, & Florida Hospital core values• Increased organization efficiency by reducing invoice processing time (from 8 to 3 days, 63% decrease)• Maintained relationships with clients such as Walt Disney World and Nickelodeon Family Suites Resort• Successfully navigated various crisis management situations

• Designed a business development and marketing initiative that reached over 3000 students• Maintained quality customer service by following Centra Care/Florida Hospital Mission, Vision, and Values• Mentored and trained new hire Patient Relations Coordinators (100% success rate)• Acting Patient Relations Coordinator Trainer at Centra Care Corporate Offices• Ensured timely revenue income through a continual accuracy rate of 97% or greater on patient claims

• Created an onsite database to assist the department in maintaining proper records of staff physicians• Supported Monthly & Bi-Weekly Medical Staff Committee meetings for several specialist committees• Assisted manager with day-to-day operations of the Medical Staff Services office

• Support the Respiratory Care department with day-to-day front-office operations• Responsible for planning and executing monthly “Better Breathers” COPD support group meetings• Created and maintained an active database of all members of the “Better Breathers” support group

Duties of an Adjunct Instructor include: developing and managing course materials, coordinating curriculum with department, facilitating classroom and online instruction, evaluating student performance, adhering to protocol guidelines, and being a resource for students and peers. Courses:US Health Care Systems

Responsible for overseeing operations teams during setup and break down of small, medium, and large scale events.