John Williams Email & Phone Number

Portland, Oregon Area

Software Quality Assurance LeadSoftware Quality Assurance Lead on a services platform implementing a drop ship solution.

Lead a team of 5 Software Quality Assurance Engineers test a Linux and Windows web application. Working in an agile environment create end user test cases and execute the test cases. Worked with project team members in Argentina and India.

Organizations turn to XO Interactive for voice self-service, proactive communications and virtual contact center solutions to improve their capacity to serve and drive enterprise profitability.Software Quality Assurance Lead with 5 Direct Reports.Effectively develop, train, manage, and motivate team to exceed expectations in continuously improving processes while developing better test processes with test plans, test cases, test reports, defect analysis, and risk assessments. Remove obstacles to assure QA Engineers achieve testing milestones according to project schedules. * Successfully managed and tracked up to 10 projects in the Quality Assurance department. * Achieve continuous quality improvements and zero-defect mentality.* Increased morale and productivity by developing an employee recognition program within department, removing project obstacles, and allocating appropriate timelines to project assignments.* Implemented quality documentation reducing variation among team members.

Working in a fast paced environment created and executed test cases for a video conferencing web application. Attended bug scrubs and worked with developers to resolve issues.

Performed IBM mainframe and midrange computer operation duties in a fast paced environment. Transitioned to a software quality assurance position in the ATM software department. Maintained the Banks ATM application that ran on 6 types of ATMs.

Associate In Science, Business Management

Business And Marketing

Education record