John Williams, Pmp, Csm Email & Phone Number

Biloxi, MS, US

Remote

• Provide solutions that meet unique requirements to a wide variety of customers spanning many industries. As a trusted advisor, I guide my clients though their Salesforce roadmap providing process automation.
• Responsible for bidirectional integration with ERP systems to complete the sales cycle, order generation, product updates, and order status updates.
• Develop custom flows to support business processes that create quotes based on user input and products selected.
• Led efforts to customize estimate generation by developing screen flows to capture job information and generate electronic customer proposals using Conga Sign.
• Complete new Salesforce implementations, process improvements, and automation on established orgs and provide day to day admin support.

• Implemented Salesforce projects for small to mid-sized customers. My projects increased sales generation and marketing leads and supported sales staff by delivering integrated and customized solutions.

Remote

I manage the implementation of healthcare and first responder communication products from the Spōk suite. I am currently managing multiple projects implementing Spōk’s PSAP, EA, Smart Suite and Medicall communication products. The PSAP implementations are in a police department and a mass transit authority in a major metropolitan area to support emergency.

Gulfport, MS

Hancock Whitney Bank is headquartered in Gulfport, Mississippi and operates more than 230 branches in Mississippi, Alabama, Florida, Louisiana, and Texas. For over 100 years it has helped people in the Southern Gulf states achieve their financial goals. As a Sr. Project Manager in the Enterprise Project Office, I managed projects ranging from a full brand.

I managed the full project lifecycle of two concurrent projects at the University of Pittsburg: the first project’s scope includes the deployment, configuration and modification of Salesforce Sales cloud and the Higher Education Data Architecture (HEDA) for the Recruiting and Admissions offices. The second project includes the configuration, modification.

Alpharetta

• Intercontinental Hotels Group (IHG) is a company of 7 brands of international hotels including Crowne Plaza, InterContinental, Holiday Inn, Holiday Inn Express, Hotel Indigo, Staybridge Suites and Candlewood. I managed.
• I managed from inception to completion a new custom property improvement project management system developed using the Salesforce platform, and deployed it in North America, South American and China. I facilitated.
• I owned an application that provides hotels the ability to track certifying green solutions. The application supports 9 languages and hotels on every continent. This project had high visibility in senior management.

T-Mobile is a major telecom vendor. As a contracted Technical Delivery Manager, I managed the deployment of major releases for the billing application and supported off-release deployments impacting the billing application. I was responsible for vendor management, change management, project scheduling, documentation and communication as it applied to the.

Greater Atlanta Area

Responsible for implementation and on-going support of critical Membership and Billing applications. Manage a team of technical resources, project managers and business analysts.

ACS Healthcare (now Xerox) offers technology and consulting services to support payers, providers and government health programs. I managed all development projects for our 3 existing Prescription Benefit Management systems. I led a multi-year project to migrate an existing client base from a multi-client online pharmacy processing system to a HIPAA.