John W. Williams Email & Phone Number

Dade City, Florida, United States

Dade City, FL

- Owner of Property & Casualty Insurance Agency that specializes in products that meet the needs of clients for personal or commercial insurance throughout the state of Florida.- Works with real estate partners to find insurance solutions for their clients through industry leading insurance carriers.- Services existing clients by reviewing current policies.

Tampa/St. Petersburg, Florida Area

• Manage national accounts, exceeding $75M to align the organizational goals through their business strategies to grow revenue and profits.
• Manage independent local insurance agents, whose practices exceed $175M, expanding Progressive’s market share.
• Develops monthly and annual sales plans to support regional and organizational focus.
• Collaborate with Regional Sales Directors to design sales development plans in order to maximize return on investment of agents’ businesses; support sales teams by developing, coaching and mentoring sales skills Key.
• Exceeded 2016 Revenue by 9% in one year
• Increased Policies in Force by 6% in one year

Tampa/St. Petersburg, Florida Area

• Designed, developed, facilitated and evaluated training solutions for performance gaps of middle managers through collaboration with senior business leaders.
• Increased business knowledge through a variety of developmental methodologies such as coaching modules, personality based coaching and colleague feedback.
• Selected as Corporate Diversity & Inclusion Council member to support the initiative through training at field locations and in corporate functional areas.
• Led a Leadership Advisory Board of nationwide and cross departmental Business Leaders to identify performance gaps and create training solutions based on overall and departmental organizational goals.Key Results:
• Completed needs analysis and designed competency learning path used for future leader development group
• Scheduled, prepared, and completed coaching seminar to over 200 mid-level leaders in Claims Organization

Tampa/St. Petersburg, Florida Area

• Managed Sales, Service, Customer Retention and Underwriting teams and implemented quality reporting process to provide Leadership trending results at the team level. Based on that information, conducted root cause.
• Managed audit process of 500 employees in three large regional contact centers for a cross-training initiative, resulting in the development and execution of weekly readiness reviews, audit reporting, and cross-site.
• Developed processes and managed the alpha Customer Retention initiative that was adopted to support the organization’s overall retention strategies. Key Results:
• Recognized, by the Executive Board, for efforts regarding Diversity & Inclusion in 2011 and invited to lead team to create a diversity art piece on display throughout all six Progressive contact center sites nationwide.
• Managed team that led country in customer retention rate for two consecutive years
• Created process that was adopted for nation-wide implementation based on top performing results

Phoenix, Arizona Area

• Oversaw training operations, overhauled the new hire training and employee development of a 500+ employee sales and services contact center, through completing a needs analysis and collaborating with Senior Leaders to.
• Managed site budgets, scheduled 7 trainers, managed class size of 120 participants, and coordinated additional learning solutions via outsider vendors.
• Reorganized two separate training departments into one unit by creating cross-training opportunities and support.
• Managed through significant organizational and local structural and leadership changes, adapting training plans as the contact center increased growth, hiring and staffing models.
• Led collaboration efforts with colleague training managers, in other locations, to ensure training staff was available for training needs in all areas of the organization. Introduced cross-functional and location based.

Master’S Degree, Organization Development - Leadership

Bachelor'S Degree, Organizational Leadership & Learning

Organizational Leadership & Learning degreed earned through the University of Louisville, with a concentration in Training and.

A.S., Organizational Leadership