I am a manager of B2B QA work for EZLinks software products and now integrating with GolfNow products. My primary responsibility is managing the work of offshore contract workers assuring the quality of the products delivered to our clients in the golf industry through thorough software testing (manual & automated), ensuring releases are ready for production use, and working with Product Management to create documentation and training for successful hand-off of new products to our Implementation and Client Support teams. My current portfolio includes both desktop and cloud-based products. This includes POS systems for both retail and food & beverage, club membership management, tee sheet and facilities management, event management, full GL accounting, mobile applications, and business intelligence services for clients. As EZLinks is now a part of GolfNow and the NBC Sports family which includes Golf Channel, TeeOff.com, and GolfNow.com, our products and services have global reach with most course operators using at least one or more our products or services.

Created a new replacement for our QA team and implemented a testing infrastructure for our desktop and cloud-based B2B products and services supporting the golfing industry. Products included POS systems, tee sheet systems, online customer reservation and payment systems, and the roll-out of a new mobile device software to integrate with our POS software. My team consisted of European contract staff with a portfolio of 4 major products with numerous supporting products and cloud services. I worked closely with development, product management, and client technical support.

As part of our Client Services group, I worked with our Implementation Team, our Technical Support Team, third-party vendors, and the IT staff employed by our clients, to install and configure line of business and customer-facing software solutions.

Providing technical support to users of our premiere country club and golf course management software systems.

In addition to working as a vendor contractor on Microsoft Bing! projects related to evaluating search engine results, I held Contract Associate (aka "a dash") roles with 3 different teams. 'A dash' roles are high-skilled, integrated team members who are limited to 1 year of work then subject to 100-day breaks due to company policy. Below are teams of which I was a member and some of the projects we worked on:* Branded Entertainment and Experience Team at MSN This team develops customized sections for companies who want to sponsor parts of the MSN web site, or create new, temporary sections to promote a product. Projects were developed to drive 2M - 5M+ unique site visits per month to other sections of MSN and partner websites. Not your everyday web work, these were some of the most creative people at MSN. I completed 3 projects and assisted with 3 others during my tenure. * Tools Team in Secure Engineering & Communications Here I worked on browser-based applications, reporting tools, and web services to manage the flow of information on software security and vulnerabilities to all software development teams at MS as well as building an automated system for releasing security alerts and bulletins to customers.* Visual Studio Express Product Team & MSDN Coding4Fun Using the Express editions of Visual Studio and the Coding4Fun website we provided support for a community of students, knowledge workers, and hobbyist developers who wanted to learn how to build .NET-based software to advance their education, improve their careers and just have some fun. I actually got paid to work with LEGO robots!SKILLS USED:* Agile Project Management * Scrum * Requirements Gathering * Requirements Analysis * C# * Microsoft SQL Server * ASP.NET * SDLC * SharePoint * Cross-functional Team Leadership * Web Development * Process Improvement * Training * Presentations * Vendor Management * Off-shore team management * Visio * Excel * Word * Editorial Management *

I was brought in for a 3 month assignment to evaluate what effort be required to modify a rights-managed film sales application gained from an acquisition to make it compliant with Sarbanes-Oxley (SOX), and then prepare a feature specification for the work. I was asked to stay an extra month to work on a quick, small database project for Getty's London office to track film advertising content for international distribution.SKILLS USED:* Requirements Gathering * Requirements Analysis * Agile Project Management * Presentations *

Orrtax built tax preparation software and provided electronic filing and bank loan services to independent tax preparation services throughout the US. In moving to a new Windows version of their flagship product they miscalculated how quickly their customer base would be ready to transition from DOS. I was originally hired as a contractor to program updates to the DOS application late in the year. Due to the success of that effort I was asked to stay as an FTE leading a team I would hire to convert the DOS application to a Windows console application so the product end-of-life could be extended several more years if necessary. I additionally inherited responsibility for the several projects related to the company's data center and electronic filing services, as well as its web site. For the tax season I updated the DOS version, 94% of all Orrtax processed returns were prepared by that product. In subsequent years the full Windows version started to catch on but never reached the necessary appeal to sustain the company. Orrtax went out of business in 2008 with the Windows console application my team created still its primary revenue source.SKILLS USED:* Agile Project Management * Product Management * C * Windows API * Microsoft SQL Server * Remote Team Management * Requirements Gathering * Cross-functional Team Management * Risk Management * Scope Management * Vendor Management * Integration * Testing *

I started as a staff programmer for 3 1/2 years working on updating and maintaining a DOS and UNIX-based C codebase that prepared tax returns, processed them for electronic filing, and secured bank loans for customers of Jackson Hewitt franchisees. Hewitt was still a very small operation but the potential for growth was incredible. I asked for and got permission to form an Intranet/Internet Working Group in early 1997 with three goals: 1) help the technical staff learn new technologies we could use to meet the challenges of growth, 2) educate operational and executive staff on the possibilities these technologies offered, and 3) create our first public web presence. The VP of Technology cited our efforts as one of the main factors in our very successful 1997 IPO. We were quickly snapped up by a Fortune 500 company that specialized in owning brands and franchise operations. I served for a time as the Director of Tax Software & Electronic filing before becoming the Lead Technical Specialist working with in-house teams and outside vendors to modernize our software systems to Windows, provide internet-based tools for franchisees to manage their businesses, and help train our staff and franchisees how to use these new systems.SKILLS USED:* Strategic Planning * Process Improvement * C/C++ * Visual Basic * Visual FoxPro * Windows API * Leadership * Requirements Gathering * Requirements Analysis * Vendor Management * Presentations * Training * Software Documentation * Microsoft SQL Server * Quality Management * Scope Management * SDLC * Testing * Research *