John W. Lehman Email & Phone Number

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

• Responsibilities:
• Directly managed, and provided leadership and employee development to, division’s service team of 125+ IT professionals, including tech service/software support engineers, contract renewal agents, and more than 100.
• Active member of TTSD’s division operating committee (DOC) and SSD’s division leadership team (DLT), both division-wide taskforces collectively responsible for overseeing SBUs with each having annual revenues of nine.
• Collaborated with international subsidiary management and technical teams to review business results, discuss concerns, and recommend best practices designed to increase performance and improve customer satisfaction.
• Provided Service Business and technical input to bid responses, and represented the service and technical organizations during customer bid presentations.
• Developed and implemented a Global Tech Service escalation processes to improve St. Paul tech service responsiveness to international service needs.

Greater Minneapolis-St. Paul Area

• Overview:In this role, I served as a software support supervisor for library systems offerings within 3M’s Traffic Safety and Security Division (TSSD), part of the company’s $5.7 billion Safety and Graphics Business.
• Created a comprehensive Software Support process for 3M Library Systems including the build-out of the Software Support organization, facility, and infrastructure.
• Created a Global Software Support escalation process designed to provide a centralized resource for the resolution of product software issues as required by International Tech Service.
• Provided work leadership and employee development to 3M Software Support engineers and contract Software Support engineers.

Greater Minneapolis-St. Paul Area

• Overview:Originally created as part of Dobbs Pro Staff, Advecta was an IT consulting firm which worked with a broad range of small businesses, and mid-sized and large enterprises such as 3M. As a staff IT consultant, I.
• Spearheaded the design, organization, and implementation of 3M’sTivoli desktop application rollout, a highly-complicated enterprise software installation. Upon assuming responsibility for the deployment, which had.
• Trained SSSD sales force on new computer systems and CRM application rollouts.
• Supervised team of 23 IT desktop support analysts across multiple 3M businesses.
• Designed the 3M computer build and distribution facility and supervised the 3M computer build team.
• Designed and implemented the manufacturing IT infrastructure for the SSD “Merlin” project to provide a highly-secure, multi-site computing environment for the production of product activation keys created by one of the.

• Overview:Now a wholly-owned subsidiary of DiaSorin S.p.A., ImmunoNuclear Corporation Science Technology and Research (INCSTAR) Corporation specializes in chemical, biological, and engineering sciences and research to.
• Responsible for general IT support duties including a full network topography migration.
• Wrote, reviewed, and revised new and existing documentation and procedures for the FDA-regulated production of immuno-assay reagents.
• Programmed, ran, and maintained manufacturing capacity lyophilizers (biological substance freeze-dryers), bottling lines, sealing lines, and labeling systems.Achievements/Results:
• Oversaw the specification, design, and implementation of the MRM Elgin production line used to bottle, cap, induction seal, and label immuno-assay reagents.
• Personally supervised over 90% of the production operations, including bottling, sealing, and labeling, of the company’s radio immuno-assay reagents, while meeting quality standards 100% of the time.