John Lovette Email & Phone Number

Winston-Salem, North Carolina, United States

United States

Investigated damages to electrical and natural gas facilities. Collected evidence, interviewed witnesses, researched records, determined root cause according to state law, and generated reports to recover repair expenses. Notified corporate and responsible party. Courteously communicated with damagers, utility technicians, law enforcement officers, & insurance companies. Assisted in training new employees.

Winston Salem, North Carolina

Managed operational processes, IT infrastructure, help desk, bookkeeping, Payroll (over $1,500,000 annually), Employee training, HR functions including benefits, regulatory compliance, and customer satisfaction.• Led and grew the operations team from 900 to 2700 weekly billable hours. • Sourced and implemented new communication tools/systems resulting in faster, more accountable communication with greater flexibility, continuity, and redundancy.• Sourced and implemented software tools enabling employees to work remotely, reducing document production cost 40%, eliminating 75% of field staff trips to office for paperwork, and revolutionizing the client intake process.• Developed and implemented new workflows and methods for scheduling field staff that greatly reduced no call, no show events and allowed the scheduler to manage up to 45% more hours than industry standard.• Led agency to receive employer and provider of choice awards from Home Care Pulse and the highest Google review rating and 3rd most reviews in our market.

Florida And North Carolina

Repaired mobile phones, tablets, and laptops. Managed all aspects of operations including marketing, bookkeeping, sales tax reporting, inventory management, repairs, customer satisfaction, development of new products and services.• Recognized in first year as a top 5% producer in the iCracked network.• Developed a partnership with a local business for quicker sourcing of parts, achieved50% greater margin on screen repairs and ability to offer additional services.• Provided on demand repair services to a large HVAC contractor. Reduced downtime of company phones by 67%.

Winston Salem

I equipped my truck with the equipment needed to clean vehicles anywhere, anytime. As the sole proprietor of this business I managed all aspects of operations: marketing, customer service, financial management, and cleaning vehicles. My employment at AppraisalPro caused me to cease full time operations but I maintained several loyal customers until moving out of state.

Kernersville, North Carolina, United States

Managed Quality Assurance of appraisal reports, bookkeeping, payroll and vendor payments(over $1,000,000 annually), AR/AP, and more.• Quickly learned Uniform Standards of Professional Appraisal Practice and provided proficient appraisal quality review, resulting in 98% first submission bank acceptance.Allowing business owner to focus on strategic growth and product development.• Executed bookkeeping, AR, AP, payroll, and 1099 contractor payments timely and accurately.Responsibilities included:Accounts PayableAccounts ReceivablePayroll1099/W2BookkeepingAdministrative SupportCustomer ServiceQuality AssuranceState licensing ApplicationsObtaining Surety BondsMarketing to vendors

Customer ServiceTax PreparationSome Technical Support

Indianapolis, Indiana Area

The Verity Institute Greenhouse was a 7,300 sq ft retail and production greenhouse. As the operator and sole full time employee I ran the greenhouse for Verity Institute. My responsibilities included all financial planning and management, advertising, retail operations, as well as production/purchasing of the plants.