John Maynard Email and Phone Number
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As a safety-focused B2B SaaS Sales Engineer with extensive experience in delivering software platform training, I am dedicated to finding solutions that fit the needs of my clients. With a track record of success in the environmental health and safety industry, I have worked as a Sales Engineer for Alcumus and now EcoOnline Global. As a subject-matter expert for multiple product lines, I am committed to ensuring that the Sales team is properly versed in the capabilities and best practices for all products, while also prioritizing customer success through edge-case troubleshooting and flexible communication styles. Having worked with industry leaders in construction, manufacturing, mining, and natural resources, I have honed my skills as a problem-solver and explainer who can get to the root of prospective issues and present effective solutions. Specialties: training, implementation and onboarding. mobile hardware, Android, iOS, technical support, customer retention, customer care, CRM, management, team leadership, analytics, photography, EHS, ESG
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Sales EngineerEcoonline Global Jan 2023 - PresentToronto, Ontario, Canada• Delivered comprehensive, interactive product demonstrations to potential clients across diverse industries.• Served as a subject-matter expert for multiple EHS product lines.• Collaborated with the Sales team to present the capabilities and best practices for all EcoOnline EHS products.• Worked with the Product team to provide account executives with the latest features and partnered with Product Marketing to create recorded demonstrations, product overviews, and webinars for industry organizations.• Recipient of the 2024 Above and Beyond: Solutions Consult Award.• Finalist for the 2024 Best of the Best: Solutions Consultant of the Year Award•
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Sales EngineerAlcumus Nov 2021 - Jan 2023Toronto, Ontario, Canada• Delivered comprehensive, interactive product demonstrations to potential clients across diverse industries.• Served as a subject-matter expert for multiple product lines, including Field iD, eCompliance, and Safety Intelligence.• Trained the Sales team on the capabilities and best practices for all Alcumus NA products.• Collaborated with the Product team to provide account executives with the latest features and partnered with Product Marketing to create recorded demonstrations, product overviews, and webinars for industry organizations like the American Society of Safety Professionals, The Colleges of Ontario Occupational Health & Safety Association, and Safeopedia. -
Senior Onboarding SpecialistEcompliance (Alcumus) Apr 2017 - Oct 2021Toronto, Canada Area• Trained, onboarded, and consulted for customers on two digital health and safety platforms.• Delivered online and on-site training, including multi-site onboarding for enterprise-level clients.• Awarded the 2018 eCompliance A-Player award, recognizing the top 10% of employees for skill, will, and attitude.• Acted as the in-house product expert, providing best practices to ensure customers’ product setups met their immediate and future needs.• Conducted product onboarding for industry leaders in construction, manufacturing, mining, and natural resources.
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Senior Product Implementation SpecialistMaster Lock Field Id Feb 2017 - Apr 2017Toronto, Canada Area• Online and On-Site Training: Conducted comprehensive online and on-site training sessions for clients, ensuring they are proficient in using the company's products and services.• Customer Success and Troubleshooting: Provided dedicated customer support, resolving issues and ensuring customer satisfaction through effective problem-solving techniques.• Custom PDF Layout and Design: Created customized PDF layouts and designs to meet specific client requirements, enhancing the overall user experience and satisfaction.
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Customer Success SpecialistField Id Aug 2013 - Jan 2017Toronto, Canada Area• Online and On-Site Training: Conducted comprehensive online and on-site training sessions for clients, ensuring they are proficient in using the company's products and services.• Customer Success and Troubleshooting: Provided dedicated customer support, resolving issues and ensuring customer satisfaction through effective problem-solving techniques.• Support Ticketing and Triage: Managed and prioritized support tickets, ensuring timely responses and efficient resolution of customer inquiries and issues.• Custom PDF Layout and Design: Created customized PDF layouts and designs to meet specific client requirements, enhancing the overall user experience and satisfaction.
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Customer Care Team LeaderJust-Eat Group Dec 2012 - May 2013Toronto, Canada Area• First point of contact for customers and clients via telephone, email, and online chat in a self-directed and time-sensitive setting. • Troubleshooting for clients' technical issues, including online menu adjustments and over-the-phone support for proprietary hardware.• Directly engaged with customers on social media platforms, monitoring both Twitter and Facebook and responding to customer queries and complaints. -
Supervisor, Customer Care CentreThe Marketing Store Sep 2009 - Feb 2012Toronto, Canada Area• Supervised customer care agents for a major automobile manufacturer in the U.S. and Canada.• Analyzed call data to ensure benchmarks and solve issues.• Scheduled agents and conducted performance management through coaching and QA.• Managed workforce for inbound calls and developed performance incentives.• Planned in-office events and contributed to Best Workplaces in Canada ranking. -
Team Lead, Customer Care CentreThe Marketing Store May 2008 - Sep 2009Toronto, Canada Area• Responsible for the Quality Assurance and one-on-one coaching for 60+ customer service representatives.• Statistics reporting and analysis, both granular and overall. Ensured both individuals and the centre as a whole met and exceeded client-directed benchmarks.• Developed a recurring score tracking system in Excel for call centre management.
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Customer Service RepresentativeThe Marketing Store Jun 2007 - May 2008Toronto, Canada Area• Inbound and outbound CRM calls for Nissan and Infiniti customers across US and Canada. Awarded Agent of the Month in August 2007.• Responsible for scoring calls for other call centre agents, leading to promotion to Team Lead.
John Maynard Skills
John Maynard Education Details
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Frequently Asked Questions about John Maynard
What company does John Maynard work for?
John Maynard works for Ecoonline Global
What is John Maynard's role at the current company?
John Maynard's current role is Sales Engineer at EcoOnline: Helping People Stay Safe at Work.
What is John Maynard's email address?
John Maynard's email address is jo****@****ail.com
What is John Maynard's direct phone number?
John Maynard's direct phone number is (800) 686*****
What schools did John Maynard attend?
John Maynard attended University Of Toronto - Victoria University, George Brown College.
What are some of John Maynard's interests?
John Maynard has interest in Technology, Social Media, Photography, Kickball, Bbq, Brunch, Travel.
What skills is John Maynard known for?
John Maynard has skills like Crm, Social Media, Customer Service, Management, Customer Retention, Team Leadership, Call Centers, Social Media Marketing, Marketing, Customer Experience, Facebook, Customer Care.
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