John Maynard Email & Phone Number

Toronto, Ontario, Canada

• Delivered comprehensive, interactive product demonstrations to potential clients across diverse industries.• Served as a subject-matter expert for multiple EHS product lines.• Collaborated with the Sales team to present the capabilities and best practices for all EcoOnline EHS products.• Worked with the Product team to provide account executives with the latest features and partnered with Product Marketing to create recorded demonstrations, product overviews, and webinars for industry organizations.• Recipient of the 2024 Above and Beyond: Solutions Consult Award.• Finalist for the 2024 Best of the Best: Solutions Consultant of the Year Award•

Toronto, Ontario, Canada

• Delivered comprehensive, interactive product demonstrations to potential clients across diverse industries.• Served as a subject-matter expert for multiple product lines, including Field iD, eCompliance, and Safety Intelligence.• Trained the Sales team on the capabilities and best practices for all Alcumus NA products.• Collaborated with the Product team to provide account executives with the latest features and partnered with Product Marketing to create recorded demonstrations, product overviews, and webinars for industry organizations like the American Society of Safety Professionals, The Colleges of Ontario Occupational Health & Safety Association, and Safeopedia.

Toronto, Canada Area

• Trained, onboarded, and consulted for customers on two digital health and safety platforms.• Delivered online and on-site training, including multi-site onboarding for enterprise-level clients.• Awarded the 2018 eCompliance A-Player award, recognizing the top 10% of employees for skill, will, and attitude.• Acted as the in-house product expert, providing best practices to ensure customers’ product setups met their immediate and future needs.• Conducted product onboarding for industry leaders in construction, manufacturing, mining, and natural resources.

Toronto, Canada Area

• Online and On-Site Training: Conducted comprehensive online and on-site training sessions for clients, ensuring they are proficient in using the company's products and services.• Customer Success and Troubleshooting: Provided dedicated customer support, resolving issues and ensuring customer satisfaction through effective problem-solving techniques.• Custom PDF Layout and Design: Created customized PDF layouts and designs to meet specific client requirements, enhancing the overall user experience and satisfaction.

Toronto, Canada Area

• Online and On-Site Training: Conducted comprehensive online and on-site training sessions for clients, ensuring they are proficient in using the company's products and services.• Customer Success and Troubleshooting: Provided dedicated customer support, resolving issues and ensuring customer satisfaction through effective problem-solving techniques.• Support Ticketing and Triage: Managed and prioritized support tickets, ensuring timely responses and efficient resolution of customer inquiries and issues.• Custom PDF Layout and Design: Created customized PDF layouts and designs to meet specific client requirements, enhancing the overall user experience and satisfaction.

Toronto, Canada Area

• First point of contact for customers and clients via telephone, email, and online chat in a self-directed and time-sensitive setting. • Troubleshooting for clients' technical issues, including online menu adjustments and over-the-phone support for proprietary hardware.• Directly engaged with customers on social media platforms, monitoring both Twitter and Facebook and responding to customer queries and complaints.

Toronto, Canada Area

• Supervised customer care agents for a major automobile manufacturer in the U.S. and Canada.• Analyzed call data to ensure benchmarks and solve issues.• Scheduled agents and conducted performance management through coaching and QA.• Managed workforce for inbound calls and developed performance incentives.• Planned in-office events and contributed to Best Workplaces in Canada ranking.

Toronto, Canada Area

• Responsible for the Quality Assurance and one-on-one coaching for 60+ customer service representatives.• Statistics reporting and analysis, both granular and overall. Ensured both individuals and the centre as a whole met and exceeded client-directed benchmarks.• Developed a recurring score tracking system in Excel for call centre management.

Toronto, Canada Area

• Inbound and outbound CRM calls for Nissan and Infiniti customers across US and Canada. Awarded Agent of the Month in August 2007.• Responsible for scoring calls for other call centre agents, leading to promotion to Team Lead.

Bachelor Of Arts, History

Activities and Societies: Arts and Entertainment Editor - The Strand newspaper, campus tour guide, writer and performer - The Bob.

Certificate Of Completion, Beer Specialist Program

"Our Beer Specialist Program teaches you about major beer styles from across the world. The required courses help you acquire an in-depth.