Responsible for growing retail consulting practice by developing and executing consulting offerings with deep focus on supply chain optimization, customer fulfillment, and omnichannel-supporting frameworks.* Drive new growth (logos)* Drive growth within existing accounts* Expand our capabilities with industry-leading partner alliances* Develop scalable solutions for large and complex legacy integrations* Overall Retail and technology thought leadership* Matures and governs internal practices and standards

As Head of Engineering in the US Digital Hub organization, I was responsible for building/leading engineering and architecture teams working on global and local market needs. I supported growth, cost-savings, and efficiencies for US Fulfillment/Core Services and Stores/Services/Ventures.As an INGKA globally matrixed leader, I promoted digital maturity in local country concerns, assessed process and technology gaps, founded strategic & and operational guardrails, and worked closely with my peers across the globe. I drove technology standards and created a new practice area focused on rapid growth by focusing on leveraging the power of industry-leading solutions to solve our biggest challenges.Highlights Fulfillment & Core Services* Delivered cost savings and transformational OKRs supporting US growth such as Last Mile Transformation, Yard Management, Co-Worker Picking Service, Labor Management, and more.* US engineering/architecture leader in the global Digital Technology Leadership matrix & and roadmap.* Represented USDH for global Market Counsels to learn/advise/support the ongoing needs of our CWs and Customers.* Supported innovation and automation initiatives such as CW, commercialization, goods flow, and customer picking.Highlights Ventures & Services:* Delivered ambitious projects such as conversational chat, spare parts self-service, and other customer and co-worker improvements.* Delivered a fully automated in-store customer journey for required acknowledgment of product recalls and safety - saving 20 mil in year one, deployed in all US stores after a one-week pilot.

Created the roadmap, built the team, and delivered a Member 360 platform capable of streamlining business operations, providing the first-in-class self-service Membership/Dues Renewal portal. Navigated the organization through their first, second, and third years in the COVID era - pivoting from a 35k in-person conference to an 85k virtual meeting capable of running 6 channels of concurrent content with live hosts and virtual meeting rooms.

Found the company and launched the world's first & only native document management solution on the Salesforce platform. Shattered security review timelines by being the first fully lightning AppExchange partner to get listed within 6 weeks of submission. Garnered over 50k verified contacts and sold to one of the largest payment companies in the world.

I Launched a Platform Team charged with supporting the extensive technology transformation program. My team was able to incubate new ideas, leading to industry-leading technology that is still being rolled out today using my roadmap.

Implemented a new Customer Card Servicing platform underpinned by enterprise CMS and automated DevOps pipelines. Also part of the bPay project, the first mobile payment solution for local Delaware businesses.

Traveled the world as Documentum's top Sales Engineer and Partner Consultant. Worked with top companies in Life Sciences, Healthcare, Medical Devices, Nuclear Energy, Aerospace, Discrete Manufacturing, Corporate Legal Services, and some of the largest retailers in the world.

Specialized in WAN using PBX & emerging technologies. Proud of guiding and trading Harley Davidison's first EDI transaction with a supplier.

Managed IT Infrastructure & Software needs across the 24/7-3 shift discrete manufacturer. Implemented modern ERP and Financials systems from VisiCalc