John Mills's Location
Dublin, Ohio, United States, United States
John Mills's Contact Details
John Mills work email
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John Mills personal email
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John Mills phone numbers
About John Mills
Jwmills10@gmail.comThroughout my career, I excel in optimizing processes, enhancing service delivery, and maximizing customer satisfaction. I lead cross-functional teams to streamline operations, improve efficiencies, and align business strategies with customer needs.My approach combines strategic vision with hands-on leadership, empowering teams to exceed performance goals and drive sustainable growth. I am skilled in implementing scalable solutions that enhance customer experience and foster long-term relationships.I am passionate about leveraging data-driven insights to drive decision-making and continuously improve service delivery. By championing a customer-centric culture and implementing best practices, I ensure high levels of client retention and advocacy.Moreover, I have proven technical expertise in utilizing SaaS, Salesforce, SQL, and SAP.Let's connect to explore how my expertise in operations management and customer success leadership can contribute to achieving your organization's strategic objectives and delivering unparalleled value to your customers.
John Mills's Current Company Details
Ohio Dental Association Services Corp.
Proven track record in operations management and customer success leadership, while driving operational excellence and delivering exceptional customer outcomes.
John Mills Work Experience Details
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Director Of Business Development And OperationsOhio Dental Association Services Corp. Jan 2024 - PresentIn this tenure, I oversee operations and business development plans for a for-profit subsidiary of a dental association. This includes cultivating and managing vendor relationships, overseeing marketing initiatives, and ensuring exceptional member service. I provide regular program updates and explore new business opportunities with the for-profit Board of Directors. Additionally, I steer financial reporting, conduct quarterly reconciliations, and lead quarterly business reviews with Group Purchasing Organization vendors to enhance operational efficiencies.• Augmented revenue share by 17% in Q1 2024, while marking substantial increase from previous quarter.• Enhanced GPO membership by 10% in Q1, while surpassing set targets and contributing to cost savings for members.
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Senior Director Of Revenue OperationsHometown Ticketing, Inc Feb 2023 - Oct 2023Dublin, Ohio, UsIn this role, I led the launch and guided the sales operations and revenue operations teams, aligning with corporate growth strategies. I supervised a multifaceted team responsible for implementation, payment processing, equipment, and data analytics. Collaborating closely with the CFO, VP of Sales, VP of Client Success, and SVP of Marketing, I evaluated and refined processes to enhance HomeTown's revenue trajectory. I designed and established a proposal Deal Desk and RFP workflow to increase operational efficiency. Additionally, I played a pivotal role in drafting and negotiating agreements by consolidating inputs from the Sales, Client Success, and Finance departments.• Decreased contract processing time by optimizing the contract life cycle management process.• Boosted 25% in new client onboarding, significantly shortening the time-to-revenue period.• Attained 25% reduction in new client onboarding duration by spearheading merchant services streamlining initiative. -
Director Sales OperationsHometown Ticketing, Inc Jul 2022 - Mar 2023Dublin, Ohio, UsReporting directly to the President and COO. Driving key projects and initiatives across the organization. Driving best practices and coordination with other leadership and executives within the organization. Sales Cycle analysis, Contract Management, Merchant Services, Equipment Procurement, New Client Implementation. Develop and implement team OKRs and KPIs.
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Director Client SuccessHometown Ticketing, Inc Feb 2022 - Jul 2022Dublin, Ohio, UsOversee group of Client Success Team Leads and their respective Client Success Managers. Client Relationship Management, Team Member Coaching and Mentoring, OKRs, KPIs, Client Health, Increase Active Clients, Data Analytics and Process Improvement. Standardized presentation and training materials, best practice sharing, developed initiatives and campaigns to drive client activation and revenue growth. Worked cross-functionally to develop a more standard new hire employee onboarding process.
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Director Of Professional ServicesHometown Ticketing, Inc Apr 2021 - Feb 2022Dublin, Ohio, UsIn this position, I developed a new Project Management and Professional Services team, reporting directly to the SVP of Engineering. I orchestrated cross-functional collaboration with Development, Sales, Client Success, and Marketing departments to enhance project outcomes. Instituting robust product release and incident management protocols streamlined operations. I led the creation of an RFP response team to bolster our competitive edge in securing new business opportunities. Additionally, I partnered with the CTO to initiate weekly Development team training sessions, fostering continuous skills enhancement.• Devised and executed successful RFP response process, while achieving 66%-win rate.• Decreased system outages by 20% by championing development of incident management system.• Surged release efficiency by 33% by designing and deploying new software release scheduling system.
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Operations Supervisor Pharmacy Provider PayMckesson Feb 2020 - Apr 2021Irving, Texas, UsDuring this job role, I managed financial reconciliation processes for independent pharmacies, focusing on accuracy in payment settlements and account balancing. I directed the operations team in monitoring automated jobs, researching payment discrepancies, and managing Salesforce.com queues for client inquiries. Utilizing SQL Management Studio and IBM iSeries, I handled system and database corrections, and facilitated treasury fund transfers for month-end financial transactions. Additionally, I coordinated technical research and addressed inquiries through the General Mailbox.• Obtained client satisfaction and operational continuity by leading operational shift from Utah to Ohio.• Transitioned $3.5B in annual pharmaceutical claims by maintaining continuity between insurance providers and pharmacies. -
Account ManagerCardinal Health Oct 2018 - Apr 2021Dublin, Oh, UsIn this position, I nurtured strategic account relationships within the logistics sector, specializing in inbound and outbound shipping solutions for major laboratory customers. My responsibilities included conducting account reconciliations, streamlining credit and re-bill processes, and facilitating customer setups, implementations, and project management. I delivered performance presentations, identified opportunities for service enhancement, and benchmarked against industry standards to ensure competitive service offerings.• Saved $108K in past-due accounts receivable by leading significant lab customer account reconciliation project.• Accomplished 100% of fiscal year 19 plan by demonstrating performance and dedication to meeting organizational goals.• Successfully secured new tiered incentive rebate program, while extending key customer contracts by additional three years. -
Supervisor, Medical Chargebacks TeamCardinal Health May 2014 - Oct 2018Dublin, Oh, UsIn this role, I directed a team of six to nine research analysts in the Chargeback department, overseeing workflow and process management to support medical suppliers nationwide. I spearheaded initiatives that successfully decreased supplier unworked balances and achieved reductions over three fiscal years. Additionally, I oversaw local and GPO contract reviews to ensure compliance and accuracy through thorough research. I utilized advanced analytics tools such as SQL Management Studio, Tableau, and SAP to enhance data analysis and reporting capabilities. Furthermore, I instituted a review process for small supplier open balances, effectively reducing outstanding liabilities.• Closed $2.5M in supplier liabilities by devising small supplier open balance review process.• Secured favorable three-year settlement with Hospira, resulting in $364k in reduced liabilities.• Reduced supplier dispute reserve balance by $1.2M (16%) in FY16 and 27% in FY15 through dispute resolution strategies.
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Business Relationship DirectorThe James Group Dec 2012 - Apr 2014Worthington, Ohio, UsIn this role, I expanded IT consulting services across the Ohio (OH), West Virginia (WV), and Tennessee (TN) markets, targeting State Government, K-12, Higher Education, and Commercial sectors. I built and maintained strong referral networks to enhance IT contract staffing placement capabilities. By cultivating strategic alliances and managing account relationships, I secured and grew business opportunities. I also streamlined operations to support effective business development and account management functions.• Extended company's talent pool by sourcing and fostering eight new corporate vendor/partner relationships for strengthening staffing recruitment process. -
Director Of Sales & MarketingSyrus, Ltd Mar 2011 - Nov 2012In this position, I led sales and marketing initiatives for a SaaS company specializing in solutions for quick-service restaurant clients, with a focus on integrating services with client POS systems. As the Salesforce CRM Administrator, I developed and maintained sales dashboards, pipeline reports, and analytical tools to optimize sales strategies. I coordinated cross-functional teams to ensure seamless service delivery and client success. Additionally, I streamlined internal processes to enhance efficiency and support business development efforts.• Boosted client base by 109% in first year, followed by 63% increase in 2012 via sales and marketing leadership.• Overhauled CRM dashboards and reporting mechanisms through critical sales insights and data-driven decision-making.
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Business DevelopmentQuicken Loans Mortgage Services Jun 2009 - Feb 2011Quicken Loans is America's #1 Online Home Loan Lender with 24 years lending experience in all 50 states, Quicken Loans offers several loan options including: fixed-rate, ARMs, FHA, VA, jumbo loans and reverse mortgages. Our wholesale mortgage lending division works with community banks and credit unions for all of their secondary market lending needs. A wide range of lending programs, advanced technology, quick turn around times and service to close loans in a quick and efficient manner. I currently work with valued clients in TN, MS and AR.-Analyze new territory and developed action plans-New account identification and activation-Prospect segmentation and sales execution strategies-Prospect and qualify leads via telemarketing-Start-up customer training via teleconference and educational webinars
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Registered RepresentativePrincipal Financial Group Jan 2008 - May 2009Des Moines, Iowa, UsFinancial, insurance and asset management solutions for individuals and families.Business protection, Wealth transfer, Income protection, Retirement income, Exit Planning and Survivor income for small to medium size businesses.-Budget, expense and financial analysis-Customize insurance & investment programs to suit individual clients-Explain features, advantages and disadvantages of various policies -
Regional ManagerCit Group Home Lending Division 2000 - Sep 2007Increased volume production $135m in 2006 and $40 in 2005. 100% of volume plan over 7 year period and 8 time Admiral's Club winner. Responsible for six sales and operations offices throughout OH, PA, TN, NC, SC and GA with 100+ employees in the wholesale mortgage lending industry. Areas of expertise include: -Sales & Operational results with analysis-Managing credit risk while maximizing portfolio growth-Evaluated office financial performance & developed strategic improvement initiatives-Labor, Overhead & Expense controls-Strategic Account Management-New product launch-Develop & execute marketing calendar-Successful CRM rollout of Salesforce.com -Training strategies for client base on all new technology platforms-Recruiting, Staffing-Strategic and Market Planning,-Credit/Underwriting, Quality Control & Appraisal Review-Fraud Training Throughout Territory-Competitive Credit & Program Policy Review & Analysis-Territory Growth Management & Market Expansion-New Hire Orientation and Sales Competency Models -Employee Coaching and Development-Cross-Selling Initiatives and Marketing.
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Area Sales ManagerCit Group Home Lending Division May 1998 - Mar 2000Managed sales and operations territories in the Columbus, Ohio and Nashville, TN markets. Led expansion effort for company's first TN channel sales office- Grew sales volume 122% over quota within first two years of operation in TN. Recruited, hired and trained new sales and operations staff. Initiated cross training programs, increasing customer satisfaction and operations efficiency. Direct experience with credit/underwriting, quality control, revenue and expense management, cost center tracking and reporting. Structure, negotiate and communicate credit loan underwriting decision to client base. Managed vendor relationships and new client contract negotiations.
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Account Executive And Loan UnderwriterCit Group Home Lending Division Oct 1993 - May 1998157% of sales quota in 1996 and 150% of sales quota in 1997. Top 5 Account Executive in company each year. Built and maintained key account relationships, trade show and event planning, territory growth plans, new product marketing and development.Loan underwriter- consistently exceeded quality control objectives, appraisal review, corporate loan due diligence programs, participated in successful national call center rollout project in Oklahoma City.
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Customer Service RepresentativeCity Loan (Nka Citi Financial) May 1990 - Oct 1993Retail small consumer and mortgage loans to local customers. Responsible for loan underwriting, collections, loan up-sell programs, repeat business from current customers and sourcing new sales finance dealers.
John Mills Skills
Crm
Strategic Planning
Sales Management
Salesforce.com
Forecasting
Account Management
Leadership
Management
Coaching
Business Development
Start Ups
Sales
Sales Operations
Strategy
Negotiation
Key Account Management
Contract Negotiation
Mortgage Lending
Saas
Marketing
Business Intelligence
Project Management
Budgets
Fundraising
Selling
Program Management
Cloud Computing
Trade Shows
Performance Management
Consultative Selling
Recruiting
Product Marketing
John Mills Education Details
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Ashland UniversityMba -
Heidelberg UniversityBusiness Administration
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Galion High School
Frequently Asked Questions about John Mills
What company does John Mills work for?
John Mills works for Ohio Dental Association Services Corp.
What is John Mills's role at the current company?
John Mills's current role is Proven track record in operations management and customer success leadership, while driving operational excellence and delivering exceptional customer outcomes..
What is John Mills's email address?
John Mills's email address is jo****@****grp.com
What is John Mills's direct phone number?
John Mills's direct phone number is (614) 580*****
What schools did John Mills attend?
John Mills attended Ashland University, Heidelberg University, Galion High School.
What are some of John Mills's interests?
John Mills has interest in Event Planning, Volleyball, Volunteer Coordination, Cycling, Coaching Youth Sports, Running, Fundraising, Lacrosse.
What skills is John Mills known for?
John Mills has skills like Crm, Strategic Planning, Sales Management, Salesforce.com, Forecasting, Account Management, Leadership, Management, Coaching, Business Development, Start Ups, Sales.
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