John Mills Email & Phone Number

Dublin, Oh, Us

In this tenure, I oversee operations and business development plans for a for-profit subsidiary of a dental association. This includes cultivating and managing vendor relationships, overseeing marketing initiatives, and ensuring exceptional member service. I provide regular program updates and explore new business opportunities with the for-profit Board of Directors. Additionally, I steer financial reporting, conduct quarterly reconciliations, and lead quarterly business reviews with Group Purchasing Organization vendors to enhance operational efficiencies.• Augmented revenue share by 17% in Q1 2024, while marking substantial increase from previous quarter.• Enhanced GPO membership by 10% in Q1, while surpassing set targets and contributing to cost savings for members.

Dublin, Ohio, Us

In this role, I led the launch and guided the sales operations and revenue operations teams, aligning with corporate growth strategies. I supervised a multifaceted team responsible for implementation, payment processing, equipment, and data analytics. Collaborating closely with the CFO, VP of Sales, VP of Client Success, and SVP of Marketing, I evaluated and refined processes to enhance HomeTown's revenue trajectory. I designed and established a proposal Deal Desk and RFP workflow to increase operational efficiency. Additionally, I played a pivotal role in drafting and negotiating agreements by consolidating inputs from the Sales, Client Success, and Finance departments.• Decreased contract processing time by optimizing the contract life cycle management process.• Boosted 25% in new client onboarding, significantly shortening the time-to-revenue period.• Attained 25% reduction in new client onboarding duration by spearheading merchant services streamlining initiative.

Dublin, Ohio, Us

Reporting directly to the President and COO. Driving key projects and initiatives across the organization. Driving best practices and coordination with other leadership and executives within the organization. Sales Cycle analysis, Contract Management, Merchant Services, Equipment Procurement, New Client Implementation. Develop and implement team OKRs and KPIs.

Dublin, Ohio, Us

Oversee group of Client Success Team Leads and their respective Client Success Managers. Client Relationship Management, Team Member Coaching and Mentoring, OKRs, KPIs, Client Health, Increase Active Clients, Data Analytics and Process Improvement. Standardized presentation and training materials, best practice sharing, developed initiatives and campaigns to drive client activation and revenue growth. Worked cross-functionally to develop a more standard new hire employee onboarding process.

Dublin, Ohio, Us

In this position, I developed a new Project Management and Professional Services team, reporting directly to the SVP of Engineering. I orchestrated cross-functional collaboration with Development, Sales, Client Success, and Marketing departments to enhance project outcomes. Instituting robust product release and incident management protocols streamlined operations. I led the creation of an RFP response team to bolster our competitive edge in securing new business opportunities. Additionally, I partnered with the CTO to initiate weekly Development team training sessions, fostering continuous skills enhancement.• Devised and executed successful RFP response process, while achieving 66%-win rate.• Decreased system outages by 20% by championing development of incident management system.• Surged release efficiency by 33% by designing and deploying new software release scheduling system.

Irving, Texas, Us

During this job role, I managed financial reconciliation processes for independent pharmacies, focusing on accuracy in payment settlements and account balancing. I directed the operations team in monitoring automated jobs, researching payment discrepancies, and managing Salesforce.com queues for client inquiries. Utilizing SQL Management Studio and IBM iSeries, I handled system and database corrections, and facilitated treasury fund transfers for month-end financial transactions. Additionally, I coordinated technical research and addressed inquiries through the General Mailbox.• Obtained client satisfaction and operational continuity by leading operational shift from Utah to Ohio.• Transitioned $3.5B in annual pharmaceutical claims by maintaining continuity between insurance providers and pharmacies.

Dublin, Oh, Us

In this position, I nurtured strategic account relationships within the logistics sector, specializing in inbound and outbound shipping solutions for major laboratory customers. My responsibilities included conducting account reconciliations, streamlining credit and re-bill processes, and facilitating customer setups, implementations, and project management. I delivered performance presentations, identified opportunities for service enhancement, and benchmarked against industry standards to ensure competitive service offerings.• Saved $108K in past-due accounts receivable by leading significant lab customer account reconciliation project.• Accomplished 100% of fiscal year 19 plan by demonstrating performance and dedication to meeting organizational goals.• Successfully secured new tiered incentive rebate program, while extending key customer contracts by additional three years.

Dublin, Oh, Us

In this role, I directed a team of six to nine research analysts in the Chargeback department, overseeing workflow and process management to support medical suppliers nationwide. I spearheaded initiatives that successfully decreased supplier unworked balances and achieved reductions over three fiscal years. Additionally, I oversaw local and GPO contract reviews to ensure compliance and accuracy through thorough research. I utilized advanced analytics tools such as SQL Management Studio, Tableau, and SAP to enhance data analysis and reporting capabilities. Furthermore, I instituted a review process for small supplier open balances, effectively reducing outstanding liabilities.• Closed $2.5M in supplier liabilities by devising small supplier open balance review process.• Secured favorable three-year settlement with Hospira, resulting in $364k in reduced liabilities.• Reduced supplier dispute reserve balance by $1.2M (16%) in FY16 and 27% in FY15 through dispute resolution strategies.

Worthington, Ohio, Us

In this role, I expanded IT consulting services across the Ohio (OH), West Virginia (WV), and Tennessee (TN) markets, targeting State Government, K-12, Higher Education, and Commercial sectors. I built and maintained strong referral networks to enhance IT contract staffing placement capabilities. By cultivating strategic alliances and managing account relationships, I secured and grew business opportunities. I also streamlined operations to support effective business development and account management functions.• Extended company's talent pool by sourcing and fostering eight new corporate vendor/partner relationships for strengthening staffing recruitment process.

In this position, I led sales and marketing initiatives for a SaaS company specializing in solutions for quick-service restaurant clients, with a focus on integrating services with client POS systems. As the Salesforce CRM Administrator, I developed and maintained sales dashboards, pipeline reports, and analytical tools to optimize sales strategies. I coordinated cross-functional teams to ensure seamless service delivery and client success. Additionally, I streamlined internal processes to enhance efficiency and support business development efforts.• Boosted client base by 109% in first year, followed by 63% increase in 2012 via sales and marketing leadership.• Overhauled CRM dashboards and reporting mechanisms through critical sales insights and data-driven decision-making.

Quicken Loans is America's #1 Online Home Loan Lender with 24 years lending experience in all 50 states, Quicken Loans offers several loan options including: fixed-rate, ARMs, FHA, VA, jumbo loans and reverse mortgages. Our wholesale mortgage lending division works with community banks and credit unions for all of their secondary market lending needs. A wide range of lending programs, advanced technology, quick turn around times and service to close loans in a quick and efficient manner. I currently work with valued clients in TN, MS and AR.-Analyze new territory and developed action plans-New account identification and activation-Prospect segmentation and sales execution strategies-Prospect and qualify leads via telemarketing-Start-up customer training via teleconference and educational webinars

Des Moines, Iowa, Us

Financial, insurance and asset management solutions for individuals and families.Business protection, Wealth transfer, Income protection, Retirement income, Exit Planning and Survivor income for small to medium size businesses.-Budget, expense and financial analysis-Customize insurance & investment programs to suit individual clients-Explain features, advantages and disadvantages of various policies

Increased volume production $135m in 2006 and $40 in 2005. 100% of volume plan over 7 year period and 8 time Admiral's Club winner. Responsible for six sales and operations offices throughout OH, PA, TN, NC, SC and GA with 100+ employees in the wholesale mortgage lending industry. Areas of expertise include: -Sales & Operational results with analysis-Managing credit risk while maximizing portfolio growth-Evaluated office financial performance & developed strategic improvement initiatives-Labor, Overhead & Expense controls-Strategic Account Management-New product launch-Develop & execute marketing calendar-Successful CRM rollout of Salesforce.com -Training strategies for client base on all new technology platforms-Recruiting, Staffing-Strategic and Market Planning,-Credit/Underwriting, Quality Control & Appraisal Review-Fraud Training Throughout Territory-Competitive Credit & Program Policy Review & Analysis-Territory Growth Management & Market Expansion-New Hire Orientation and Sales Competency Models -Employee Coaching and Development-Cross-Selling Initiatives and Marketing.

Managed sales and operations territories in the Columbus, Ohio and Nashville, TN markets. Led expansion effort for company's first TN channel sales office- Grew sales volume 122% over quota within first two years of operation in TN. Recruited, hired and trained new sales and operations staff. Initiated cross training programs, increasing customer satisfaction and operations efficiency. Direct experience with credit/underwriting, quality control, revenue and expense management, cost center tracking and reporting. Structure, negotiate and communicate credit loan underwriting decision to client base. Managed vendor relationships and new client contract negotiations.

157% of sales quota in 1996 and 150% of sales quota in 1997. Top 5 Account Executive in company each year. Built and maintained key account relationships, trade show and event planning, territory growth plans, new product marketing and development.Loan underwriter- consistently exceeded quality control objectives, appraisal review, corporate loan due diligence programs, participated in successful national call center rollout project in Oklahoma City.

Retail small consumer and mortgage loans to local customers. Responsible for loan underwriting, collections, loan up-sell programs, repeat business from current customers and sourcing new sales finance dealers.

Mba

Business Administration

Education record