💮 Designed and implemented Casa Creativa’s Business Plan alongside company executives giving the company strategic focus and alignment resulting in improved operational efficiency. 💮 Remodeled, and enhanced Casa Creativa’s IT systems and equipment ensuring compliance with company policy and software licensing laws increasing operational efficiency and by decreasing costs. 💮 Generated and managed Casa Creativa’s IT budget selecting and purchasing appropriate hardware & software to meet Casa Creativa’s operational and user requirements ensuring efficient use of funds. 💮 Provided training, support, feedback and advice for users and staff, improving on client satisfaction and operational efficiency ultimately reducing risk, system errors and down time.

💊 Conducted thorough vulnerability assessments on multiple applications and software, effectively mitigating risks and enhancing security through the implementation of necessary patches.💊 Effectively managed access control systems, overseeing user permissions, authentication protocols, and authorization processes to ensure appropriate and secure access to company resources, safeguarding sensitive information and maintaining data integrity.💊 Facilitated the well ordered onboarding and offboarding of employees, playing a key role in the orientation and clearing process. Ensured the effective implementation and enforcement of organizational policies and procedures, fostering a compliant and well-informed workforce.💊 Developed comprehensive User Acceptance Policy and ICT policy documents, serving as crucial guidelines for employees to adhere to regarding the acceptable use of technology resources and ensuring information security within the organization.Enhanced operational efficiency by diligently supervising and managing network maintenance, data equipment upkeep, and computer systems, ensuring optimal functionality.💊 Provided expert guidance to internal customers of Goodman Agencies Ltd., offering comprehensive computer and printer maintenance and repair advice based on industry best practices. This proactive approach significantly reduced internal risk, minimized system errors, and mitigated downtime.

✔️ Generated ideas for the maintenance and enhancement of WSIS websites and web applications✔️ Critiqued content management on the WSIS websites and applications, improving information dissemination and increasing user engagement.✔️ Advised and managed WSIS TalkX webinars and WSIS Forum 2020 Sessions for increased effective, efficient, and proactive sessions.

Industrial attachment at Kenya Power and Lighting Company in the Information and Communications Technology Division, Nairobi region.During attachment I:☑ Performed vulnerability assessments on various applications and software, reducing risk and improving security by implementing patches.☑ Improved operational effeciency by examining and overseeing the maintenance of networks, data equipment and computers. ☑ Advised Kenya Power & Lighting Company Ltd.’s internal customers on various computer and printer maintenance and repair following best IT practices ultimately minimizing internal risk, reducing system errors and down time.

♫ Generated a strategic plan alongside other company executives and staff,identifying strengths and weaknesses ultimately giving strategic direction and increasing productivity♫ Maintained and enhanced Manyatta Melodies equipment and systems increasing operational efficiency and decreasing costs. ♫ Remodeled content management process leading to streamlined workflows and increased customer engagement. ♫ Boosted customer retention and increased customer base by providing layout designs for live systems.