John Poteet Email & Phone Number

Prairie Village, Ks, Us

Prairie Village, Ks, Us

Austin, Texas, Us

-Directed client relationship management for a portfolio representing $18M+ in ARR.-Achieved $4M-$12M in new bookings annually through strategic upselling and cross-selling of healthcare solutions.-Collaborated with sales, engineering, and finance teams to enhance service delivery, resulting in improvement of Net Promoter Score (NPS) outcomes and client satisfaction.-Educated C-suite executives on system usage, creating a 1-3 year roadmap for system improvements.

Kansas City, Missouri, Us

-Managed consulting engagement for 17 hospital health system (representing $30M+ in ARR), leading to the successful delivery of 65+ projects in 18 months.-Oversaw a team of 100+ consultants, ensuring alignment with client objectives and maximizing value delivery.-Developed 1-3 year program plans in collaboration with client PMOs, enhancing operational efficiency.-Regularly reported to CIOs and VPs, focusing on project progress and risk mitigation.

Kansas City, Missouri, Us

Planning and designing new and innovative tools for our internal Consulting organization to improve delivery. Working with engineering teams in the US and India.

-Provided strategic consulting services for healthcare organizations, focusing on IT system design and governance.-Established a governance model for managing IT projects, improving efficiency for a major NY health system.-Developed executive dashboards and reports to enhance decision-making for hospital management.-Architected solutions that improved patient-provider interface times, leading to better patient care outcomes.

Responsible for managing IT operations, corporate infrastructure, and technical support teams, as well as maintaining stability of corporate systems and applications for $20M, 500 employee national commercial real estate information company. Establish DevOps environment so that Business, IT, Development, and QA teams can work together to reduce cycle times, provide fast feedback, and speed up return on investment in custom applications development. Also responsible for IT procurement budgets, vendor contracts, and other CIO-level duties as assigned.Key Achievements:-Reduced data center virtual hosting costs by $300,000 per year-Audited telecommunications invoices and contracts to obtain over $30,000 in credits-Improved information security audit results by 700% over six months-Designed and began implementing migration plan from colocation to cloud hosting-Worked with business to implement procedures and processes for common IT requests/issues-Improved corporate network throughput, stability, and redundancy at headquarters-Established business continuity and disaster recovery for production web applications and infrastructure-Captured, corrected and planned annualized IT spending without a dedicated budget-Establish KPIs and internal service level agreements(SLA) for internal customers and projects

One of three partners creating an IT Consulting and Professional Services company. In charge of running the back office, provide technical sales support, design solutions for clients, and strategy consulting. Assist with development of product line for data management and infrastructure consolidation.Key Achievements:-Designed consulting services model to provide data management options to organizations in the healthcare market-Managed benefits, HR, payroll, retirement, and medical insurance for employees-Managed accounting, finance, and budget planning for internal and external projects-Screened and hired highly-skilled, highly-effective team to manage OMS services-Provide CIO-level strategy and planning to customers that improve core IT projects and initiatives-Conduct IT audit for clients, provide recommendations for improving infrastructure, network-Conduct software assessment, provide recommendations for improving security and stability of custom application

North Kansas City, Mo, Us

In charge of business development in the healthcare information technology sector for $20M, 30 person IT Staffing and Recruitment company. Develop a consulting practice and large pipeline of contractors to increase our value proposition to clients. Manage P&L for HCIT practice. Identify lines of service in which ECCO can grow new or utilize existing skill sets to broaden outlook of HCIT sector.Key Achievements:-Win multi-year development services contract worth over $5M in the first year to deploy nearly 50 engineers-Designed a staff augmentation-to-services bridging model for large-scale deployment and delivery management-Increase efficiency/reduce effort for work done between our staff and client staff for rapid deployment of resources-Improved quality assurance process for hiring of expert level application development resources-Established KPI metrics for measuring software development performance using CMMI guidelines

Kansas City, Missouri, Us

Kansas City, Missouri, Us

Manage technical development of new business unit within $1.9B healthcare information system firm to create new market offering to community and critical access hospitals. Direct IP development strategy to support multi-tenant Software as a Service (SaaS) model. Design system-level core/security architecture plan and oversee implementation utilizing consulting, sales, and engineering teams of nearly 100 employees. Key Achievements:-Audit 30+ Millennium solutions to identify deficiencies in supporting multi-tenant SaaS hosting model-Provide oversight and program management for $20M in Agile development project of 80+ IP updates-Development efforts contributed to more than $57M in new revenue bookings in first 10 months-Architect multiple code upgrades to production systems supporting 4+ non-affiliated, multi-tenant clients-Create roadmap to meet meaningful use requirements for hospitals concurrently under the multi-tenant model-Design and chair governance model for multi-site non-affiliated client mix-Lead and mentor team of Integration Architects to become experts in system architecture multi-tenancy

Kansas City, Missouri, Us

Primary architect for designing auditing systems. Assess experienced clients for compliance with Cerner defined standards. Support implementation of client identified enhancements. Manage project implementation teams. Audit client systems for technical performance issues.Key Achievements:-Create system performance auditing business offering for clients that have had Cerner for 2+ years-Establish guidelines for measuring performance of Cerner EMR solutions using CCL auditing and Bedrock tools-Design and develop initial checks for Bedrock Diagnostic Center based performance measure guidelines-Develop team and tools to support performance auditing business offering-Help design solution scope auditing system for Lights On and KART systems-Manage and deliver implementation of 300+ enhancements to large, experienced, health system-Assist other Cerner lines of business with systems integration between and among clients

Kansas City, Missouri, Us

Plan and direct solution implementations for several multi-facility organizations for a large national health system. Advise on domain strategy, code management, and issue resolution. Provide solution functionality and integration expertise to both Cerner and client project teams. Monitor project progress to assess and manage project risk and ensure quality assurance. Ensure change control processes are in place and executed. Lead, train, and manage teams of solution analysts. Create solutions for clients where Cerner solutions did not have abilities.Key Achievements:-Manage migration projects, data conversion projects, solution implementation projects, and code upgrades-Numerous conversions delivered on-time and within budget limitations-Turned disastrous eMAR project implementation into successful on-time conversion-Instrumental in designing Cerner Classic PathNet interface to Cener Millennium PathNet-Design ordering system and interface for ED conversion to Cerner while main hospital remained on MediTech-Create solution for client to electronically document issues and change requests for immediate review-Ensure integration of inventory management system to SurgiNet and PharmNet supply systems-Oversee integration of disparate PharmNet systems between single multi-facility client-Integrate revenue cycle systems where some facilities use Cerner ProFit and others use Charge Services

Mba, Strategic Management

Bachelors, Mis