John Ta Email & Phone Number

San Jose, CA, US

Silicon Valley, US

Foster City, California, US

• Conducted in-depth technical presentations, product demonstrations, and proof-of-concept/value (POC/POV) implementations to showcase product value.
• Collaborated closely with the sales team to identify client needs, propose tailored solutions, and close deals.
• Led complex sales negotiations, addressing technical concerns, and ensuring that proposed solutions align with clients' security requirements.
• Worked directly with clients to analyze their current security posture and provide recommendations for improving their cybersecurity infrastructure.
• Successfully secured quarterly renewals to reach 100% quota, ensuring the ongoing satisfaction and retention of clients through effective customer engagement and solution alignment.
• Contributed to PoC processes playbook to reduce PoC duration by 50%, ultimately reducing time to value.

Foster City, California, US

• Built and managed a technical support team of 10
• Acted as the primary escalation point for our largest customers with 7-figure ARR.
• Effectively managed tense escalations with high-value customers, employing strongcommunication and conflict resolution skills to ensure customer satisfaction.
• Developed a complete account management process, resulting in a reduced churnrate as low as 4%.
• Worked closely with Engineering to develop strict SLAs and escalations priority list,resulting in CSAT scores of 85%+.
• Spearheaded a new escalation process to reduce ticket MTTR to less than 25 dayswith an update compliance in excess of 95%, averaging 120+ tickets per TechnicalSupport Engineer each quarter.

Foster City, California, US

• Served as technical liaison between multiple teams, prioritizing highly escalated cases and communicating efficiently to drive quick results and successful operations.
• Led team of 4 direct reports, driving daily operations and prioritizing escalations.
• Mentored and trained junior escalation engineers, enhancing team capabilities and knowledge sharing.
• Piloted multiple cross-functional projects and playbooks with Sales, Professional Services, Product Management, and Engineering teams to boost internal productivity and enhance overall customer experience.

Foster City, California, US

• Prioritized both the retention of existing clientele and introduced new accounts through a high quality and efficient support system utilizing an effective data driven approach.
• Led the resolution of critical security incidents, serving as the final escalation point for complex issues, ensuring rapid response and mitigation.
• Created and delivered post-incident reports and recommendations to clients, helping them strengthen their security posture and avoid future vulnerabilities.
• Collaborated closely with the product development team to report and prioritize software defects, resulting in product enhancements and improved customer experience.
• Addressed the most complex technical issues and delivered solutions with RCAs following SLA guidelines as a SME and highest level of support.
• Contributed to the development of playbooks and standard operating procedures for incident response and escalation processes, improving efficiency and consistency.

Foster City, California, US

• Developed a multitude of cybersecurity content for client use cases though data science driven approaches
• Utilized regex to create and modify parsers
• Enhance customers' product experience by providing guidance on best cybersecurity custom content suited for their needs

Foster City, California, US

• Managed and kept close relationships with 30+ post-sales clients, with a handful ranging in 7 figure ARR.
• Acted as customer advocate across Engineering and Operations teams to drive all issues to complete resolution.
• Contributed to development of brand new processes and internal/external documentation to enhance day to dayworkflow and improve ease of troubleshooting.
• Traveled on-site to multiple customers to provide professional services of deployment and to foster customerrelationships, ultimately demonstrating ROI and ensuring renewal.

North America, US

• Reimplemented and improved SchoolMessenger's Sender application in Swift, working closely alongside client team, server team, and UI/UX designers
• Contributed to development and revamp of InfoCenter/Recipient application
• Supplied and implemented new UI/UX designs ideas for the Sender application, making it more aesthetically pleasing
• Constantly integrated features from Web App version of InfoCenter to iOS, mirroring functionality as closely as possible
• Developed on both iOS and Android mobile devices

• Assisted students in order to master the subject of algebra - pre-calculus, as well as an introduction to computer science (java)
• Led weekly sessions of 4 - 8 students in order to clarify challenging coursework
• Held extra review sessions for students before major exams

Rutherford, New Jersey, US

• Assisted students ranging from grades 1 through 6 in mathematics and language arts
• Graded completed homework and helped students correct homework mistakes

• Exoskeleton game development: Develop games for exoskeleton users for rehabilitation purposes
• Developed pinball game using any joint for movement using Chai3D and Visual Studio
• Worked on one portion of the lab that will ultimately contribute to a final product consisting of twelve games total

• Dental Robotics Research: Implementation of static veneer preparation leading to a paper
• Assisted in programming directions in Matlab for robotic arm to drill teeth
• Wrote small lab write-ups for reference in the future

Bachelor Of Science (B.S.), Computer Science

Education record