• Main responsibility was directing and organizing all IT related projects and initiatives.• Planned and implementation IT Infrastructure of new Global engineering center of 500 users. Start from the planning, implantation and commissioning of IT infrastructure from IT hardware, software, network, ISP and failover include data center which connect the Head office Germany Data center.• Provided direction and leadership in the formulation of new and revised legacy IT systems• Approved procurements (both hardware and software), and established partnerships with IT providers• Analyzed the risks, costs and value of technology investments to advise upper management• Supervised the IT budget capital of 100 million INR for IT infrastructure.• Led a team of about 15 IT professionals located in three different cities.• Member of Company Executive Committee and directly reporting to the CEO and Group IT.

Technical Responsibilities:Responsible for managing & supporting the core IT Infrastructure Systems including Servers, Networks locally and remotely, working as key team player in core team who responsible by 24X7. Managing & follow up with different location ISP for internet & telephone services for in-house & project sites requirement to ensure the availably of the infrastructure.Day-to-Day operation’s & support Users locally and remotely for general ICT issues from head office.Management of all IT Backup & restoration procedures & planning which also include disaster recovery.Provision of pro-active IT solutions in support of Business Process Improvements.Management of all Helpdesk activities and Service improvement efforts for head office & remote project sites.Managerial Responsibility.Performing routine audits of systems and software. Manage the IT budgets and expenditure on hardware and software. Recommending and implementing improvements and efficiency.Responsible and manage IT vendor & outsourcing relationships in line with global policy, including contract / cost negotiation and Service Level Management.Having excellent time management, confidentiality & communication skills. Having strong IT, commercial, planning and budgeting skills.

Handling Multi site user’s environment on front & backend Support.Working in an Escalation matrix where giving remote support to the global clients. Managing Middle East Location for data, voice & video connectivity. Engaged with ISP regarding the follow up for Data voice outages. Managing Cisco Routers & Switches for the Multi location environment. Installations & trouble shooting with UTM firewall, VPN.Assigning & Managing VLANS to the Routers, switches & Wireless access points.Managing the Cisco call manager, Unity related to the VOIP network. Installation, Configuration & Administrator of Windows 2003 Servers. Managing the mail box synchronization with Black berry & IPhones. Managing & trouble shooting of active directory of group level access & user level.Cisco IP PHONE configuration & Troubleshooting.Cisco VPN application configuration & Troubleshooting.

Responsible of 50 users network.Increased network efficiency by 15% by re-configuring routers between sites, IP Sec LAN-to-LAN VPN tunnels.Managed Active Directory, Blackberry Enterprise Server, MS Exchange. Implemented and administered Cisco Call Manager and Cisco Unified Voice Mail Server.Improved network security by upgrading the system, applying patches.

Worked a team player to support 300 Users Environment.Managing data & voice connectivity.Managing Windows 2003 Servers.Installation, configuration & administration of Lotus Domino Server. Installation and Configuration of Symantec Antivirus Server. Supports,Troubleshooting Of Server, Laptop & Desktop. Avaya IP PHONE configuration & Troubleshooting. Avaya VPN application .configuration & Troubleshooting.Lotus Domino 6.5.4 Client Troubleshooting.