DETAILED SKILL SET • Thorough understanding of SDLC methodologies such as RUP and Agile• Good analytical and expert level knowledge of UML methodology with the ability to design diagrams to model complex systems• Experience in implementing content management systems, Enterprise Resource Planning tools, Business Intelligence Tools, Data Warehousing tools and CRM suites.• Developing business cases, project plans, performing Cost Benefit Analysis for complex projects by liaising with the Project Manager, PMO, and executive stakeholders• Assisting the Project Manager in deciding project milestones, key performance indicators and compiling and presenting the project status reports• Experience in conducting detailed vendor analysis for business needs and managing business partners using ERP tools such as Oracle E-Business Suite• Gathering business requirements by conducting interviews, job shadowing, story boarding and questionnaires• Proficient in creating Requirement Artifacts such as Business Requirements Document, Functional Requirement Specifications, System Requirements Specifications, Detailed Use Cases, Request For Proposal and Statement of Work.• Drafted UML diagrams, and modeled page mockups and wire frames to illustrate the functionalities• Understanding of OO concepts and proficient with development and scripting languages• Proficient in writing complex SQL queries for querying databases, understanding and experience in writing triggers and stored procedures for Oracle, SQL databases• Working with the QA team to create test plans, test cases / test scripts, facilitating User Acceptance Testing (UAT) and ensuring timelyresolution of defects• Conducting Black Box testing for validating end user requirements• Experience in facilitating Joint Application Design sessions between different teams to resolve outstanding conflictsSpecialties: Windows Sharepoint ServicesSABA 5.3.2 LMSRational ClearCase, Clear Quest, RequisiteProOracle E-Business Suite• MS-Project, eProjects, SnagIT • Crystal Reports, Oracle Hyperion• OS Windows XP/NT/Server 2003, Red Hat Linux • Mercury Quality Center• Rational Rose, MS Visio, Dreamweaver, Adobe Photoshop • Oracle, 8i,9i,10g, MySQL, Access• Content Management Systems – Vignette, Interwoven • Java, C++ ,C, PHP, HTML, JavaScriptCollaboration Tools : Clearspace
Symantec, Mountain View, Ca
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Principal It AnalystSymantec, Mountain View, Ca Oct 2008 - PresentSymantec is a market leader in Security and E-learning Solutions. This project involved working on Symantec Education Services customizedSABA 5.3 environments used to deliver E-learning content and training to end customers and corporate clients both in-house and electronically.• OS Microsoft Windows NT, Windows XP Professional• Saba 5.3.2 Learning Management System• HTML, Javascript, Dreamweaver• MS Office Suite, MS Project, MS Visio• Rational Rose Requisite ProRemedy 5.3 Suite RESPONSIBILITIES • Working closely with the business to draft Business Requirement Documents (BRDs) • Creating Detailed Functional Specifications from the BRDs and communicating the same to developers• Configuring and customizing the SABA Development, QA, UAT and Production environments to meet the business requirements• Creating , Maintaining and Monitoring Helpdesk ,Change Request and Release Request tickets for Symantec Education Services Group• Creating a weekly report of tickets using Remedy and presenting them to business users for prioritization• Working closely with Account Planning Manager, Project Manager to prioritize tickets correctly into the Monthly and Quarterly ReleaseBuckets based on work-effort estimation• Assisting the Project Manager with the Release Plan and business processes to be followed during a Release• Working as the Primary contact for the Symantec Education Services team to ensure that Remedy tickets are assigned to the correct resourcesin the group• Managing Technical weekly meetings between offshore and onshore resources of the Education Services group to resolve issues impedingthe Project scope• Maintaining the Education Services Sharepoint page to include all information about Production Releases and upcoming Projects• Managing and Drafting Service Level Agreements(SLA’s) for 3rd Party Solution Providers
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Sr. Business Systems AnalystAaa Inc, New York Sep 2007 - Sep 2008AAA wanted to implement an E-Learning solution and a collaboration tool which was compliant with the existing in-house Web 2.0 based applications and help employees be up-to date with the latest upcoming technologies, reduce the effort required for communication, and increase cross-functional collaboration across teams without needing employees to travel away from their workplace. This project customized ElementK’s e-Learning solution for AAA to allow its internal staff and service representatives to get instant access to topic-based training programs which was specifically tailored to help them refresh their knowledge, pick up tips, and brush up on their skills and implemented Jive’s ClearSpace Collaboration tool• OS Microsoft Windows NT, Windows XP Professional• ElementK’s e-Learning Solution• HTML, Javascript, Dreamweaver• MS Office Suite, MS Project, MS Visio• Rational Rose Requisite Pro• Jive Software’s Clearspace RESPONSIBILITIES • Worked closely with Project Manager to define PMO standards and processes to be followed for the solution devised• Assisted in defining project scope and performed cost-benefit analysis for the project• Conducted interviews, brainstorming sessions and face to face interviews with the key users of the E-learning suite• Conducted extensive study of the company’s intranet based in-house applications to frame the Web 2.0 hierarchy for the organization• Brainstormed with Subject Matter Experts to come up with specifications to ensure Web 2.0 compliance• Created a FAB (Fit-Amend-Build) model to compare the current business process (AS-IS) against the future business process (TO-BE) using process and workflow diagrams in MS-Vision
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Systems AnalystAmazon, Santa Cruz, California Jul 2005 - Aug 2007Amazon is a market leader in E-commerce. Keeping a eye towards the future, the management at Amazon wanted to implement a Content Management System (CMS) which could support Single Sign On (SSO), on an enterprise level, with the intent of providing role based access allowing senior executives and technical writers to securely post content on the company’s website thus realizing an automated content lifecycle. The company was also in the process of revamping its company website to adapt to the new CMS and also adding new interfaces for the buyer/seller login, product search and bill payment process in addition to implementing Saba LMS (Learning Management System). This project allowed Amazon to realize its organizational needs, develop cross- functional skills among operational teams and better serve its customer base• OS Microsoft Windows NT, Windows XP Professional• MS Office Suite, MS Project, MS Visio• Interwoven CMS Suite.• Rational Rose Requisite Pro• Siteminder’s SSO solution• Saba Learning Suite
Johny Smith Education Details
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Masters In Computer Science • Bachelors In Computer Technology Diploma In Computer Technology
Frequently Asked Questions about Johny Smith
What company does Johny Smith work for?
Johny Smith works for Symantec, Mountain View, Ca
What is Johny Smith's role at the current company?
Johny Smith's current role is Principal IT Analyst at Symantec, Mountain View, CA.
What schools did Johny Smith attend?
Johny Smith attended University Of California, Berkeley.
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