John Yanez

John Yanez Email and Phone Number

Vice President - Head of Operations @ InteLogix
Tampa, FL, US
John Yanez's Location
Tampa, Florida, United States, United States
John Yanez's Contact Details
About John Yanez

Executive Level Global BPO & Captive Operations Professional with 20+ years of call center & business management experience (Onshore, Offshore, Near shore, North America, Latin America, Europe, Asia-Pacific). Skilled operational analyst, implementing scalable and sustainable processes and solutions. - Top performer who thrives in a high-expectation, high-stress environment. - Strategic and tactical planner while articulate communicator, transcending global language and cultural barriers across all corporate levels. - Multi-lingual (fluent in English, Spanish and French)

Specialties: P&L Experience, operational excellence delivering aggressive market share gains and revenue growth in mature, turnaround, Start-Up and Corporate Environments. - Well-traveled internationally, versed in emerging markets and has resided in Canada, Mexico and Spain - Proven record of exceeding service, quality and cost objectives - Ability to manage multiple global clients and performance metrics - Passionate about leadership by example - Adept at inspiring employee buy-in to culture change

John Yanez's Current Company Details
InteLogix

Intelogix

View
Vice President - Head of Operations
Tampa, FL, US
Website:
intelogix.com
Employees:
742
John Yanez Work Experience Details
  • Intelogix
    Vice President - Head Of Operations
    Intelogix
    Tampa, Fl, Us
    View
  • Intelogix
    Vice President Operations
    Intelogix Jun 2024 - Present
    Park City, Utah, Us
    View
  • Peak Support
    Chief Operating Officer
    Peak Support May 2022 - Feb 2024
    Cambridge, Ma, Us
    View
  • Startek
    Head Of Operations - Svp North America, Caribbean & Honduras
    Startek May 2020 - May 2022
    Denver, Co, Us
    View
  • Glowtouch Technologies
    Chief Client & Growth Officer
    Glowtouch Technologies Jan 2019 - Jan 2020
    Louisville, Kentucky, Us
    View
  • Ibex
    Executive Vice President Global Operations
    Ibex Jul 2017 - Dec 2018
    Washington, District Of Columbia, Us
    Reporting to the CEO and member of the officer’s executive team. Accountable for company’s P&L Responsible for operational strategy across all global delivery centers and shared services groups (Quality Assurance / Training & Leadership Development / WFM / Reporting)
    View
  • Qualfon
    President & Chief Operating Officer
    Qualfon Feb 2013 - Jun 2017
    Highland Park, Michigan, Us
    Championed successful growth of the company, managing all Operations & Client Services/Relations with full responsibility of company’s P&L. / Qualfon is a global provider of contact center, back-office, and business process outsourcing (BPO) services offering a full suite of solutions with over 11,000 employees serving an international base of clients
    View
  • Stream Global Services
    Vice President & General Manager
    Stream Global Services Dec 2009 - Jan 2013
    Eagan, Mn, Us
    P&L responsibility, accountable for revenue and profitability growth of portfolio across a global solutions footprint. Responsible for leading and managing business unit of executives focused on driving strategic and sustainable value add initiatives and services aligned with client business needs. Championed a Client driving focus culture that strengthen’s client relationships by implementing strategic client account plans and operational processes to maximize efficiency, profitability and client valued metrics performance results.
    View
  • Teletech Holdings
    Senior Vice President Operations
    Teletech Holdings Jan 2005 - Aug 2009
    Greenwood Village, Colorado, Us
    Full service delivery responsibility of company’s international operations; which included 18 facilities and a total of 21,000 employees across 8 markets. A $562 million P&L accountable for top line and bottom line improvements and the execution of operational efficiencies in conjunction with developing cross-regional synergies for global clients supported by standardization of operational best practices and a strong focus on workforce optimization and resource allocation.
    View
  • Intersight Technologies
    Vice President Operations
    Intersight Technologies May 2000 - Nov 2004
    Recruited by Venture Capital firm, reporting directly to the CEO and Board of Directors. Responsible for the creation and execution of business plan of start-up e-contact center company, providing customer relationship management across all communication channels; voice, e-mail and real-time Web-enabled chat technology. created corporate infrastructure for 24/7 North American multi-site call centers, and was responsible for all functional and support areas. championed proactive company-wide performance benchmark for customer-centric quality and operational excellence
  • Equifax Canada
    National Executive Director Arms-Collections
    Equifax Canada Jul 1991 - Oct 1997
    Toronto, Ontario, Ca
    Key management team member; responsible for all operations, budget, customer management and human resources for the Canadian inbound/outbound account Receivables & Collections Call Centers
    View

John Yanez Skills

Bpo Crm Outsourcing Call Centers Strategy Process Improvement Operations Management Customer Experience Management Leadership Contact Centers Executive Management Service Delivery Customer Satisfaction Customer Relationship Management Business Process Improvement Start Ups Operational Excellence Program Management Strategic Planning P&l Management Full P&l Responsibility Key Client Relationships Team Building Offshoring Performance Management Human Resources Business Process Outsourcing Strategic Thinking Business Process Six Sigma Call Center Development Customer Retention Budgets

John Yanez Education Details

  • Université De Montréal
    Université De Montréal

Frequently Asked Questions about John Yanez

What company does John Yanez work for?

John Yanez works for Intelogix

What is John Yanez's role at the current company?

John Yanez's current role is Vice President - Head of Operations.

What is John Yanez's email address?

John Yanez's email address is jy****@****fon.com

What is John Yanez's direct phone number?

John Yanez's direct phone number is +120867*****

What schools did John Yanez attend?

John Yanez attended Université De Montréal.

What skills is John Yanez known for?

John Yanez has skills like Bpo, Crm, Outsourcing, Call Centers, Strategy, Process Improvement, Operations Management, Customer Experience, Management, Leadership, Contact Centers, Executive Management.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.