John Patrick Ayato Yasuda Email & Phone Number

Philippines

Taguig

Taguig

Mckinley Hill, Taguig

Associate Sales Rep (business to business)Customer Service (Inbound/Outbound/E-mail/Back Office/Admin)• Handles product inquiries, provides price quotes, de-escalate order disputes, order status information.• Provides ETA and lead time of stocks (via email and telecommunications).• Communicating with numerous manufacturers (Cisco, Hewlett Packard, DELL, Lenovo, ASUS, Microsoft, etc.) regarding customers’ special pricing/bids/deals, ETA of stocks, etc.• Decides critical requests (profit of an order, approval of return orders (if valid or not), etc)Sales (Inbound/Outbound/E-mail/Back Office/Admin)• Placing orders of IT products and services including shipment and freight calculation (via email and telecommunications)• Decides the best (lower) price whenever reseller requests.• Adding of post and pre-sales services on customers’ account • Assisting customers with the best products that suit their projects.

Makati

Spi Global Crm, Inc. (Formerly ePLDT Ventus) – DISH NETWORK – Satellite TV ProviderAdvanced Customer Service Representative (business to consumer)Customer Service (Inbound)• Handles billing, de-escalate disputes of monthly bills, decides to provide upfront credit if needed, programming changes, pay-per view orders, activations, etc.Technical Support (Inbound)• Troubleshoot audio/video issues, satellite signal, remotes, all sorts of cables, other components not related to the product, etc.• Creates equipment replacements, work-orders.Sales (Inbound)• Offers programming packages/services that best suit customers’ programming preference. • Offers upgrades of equipment.