Johny Do Email & Phone Number

Calgary, Alberta, Canada

• As a Product Management Intern at H&R Block, I collaborated with cross-functional teams to enhance the DIY Tax Preparation Product, focusing on the AI Chatbot. My key responsibilities included:
• Cross-Functional Collaboration: Worked closely with various teams to understand and implement the features of the DIY software, ensuring alignment with project goals.
• Agile Methodology: Actively participated in sprint reviews, planning sessions, and daily stand-up meetings, contributing to the agile development process of the chatbot.
• Data-Driven Insights: Utilized analytical skills to extract actionable insights from user feedback and retrospective analyses, driving continuous improvement in chatbot performance.
• Stakeholder Engagement: Collaborated with stakeholders from LaunchDarkly, Optimizely, and Stripe to align project objectives and facilitate successful outcomes.
• Presentation Skills: Presented retrospectives and user experience (UX) review sessions to ensure ongoing product enhancements.

Calgary, Alberta, Canada

• As a Central Canada Region Analyst Intern at CIBC, I supported data analysis and visualization efforts to enable informed business decisions by Senior Leadership. My contributions included:
• Data Cleaning and Analysis: Utilized Python, SQL, and Excel to clean, pre-process, and manipulate datasets for analysis, regularly transforming data to generate actionable insights.
• Succession Planner Development: Designed and implemented an in-house Succession Planner application using VBA and Power Query, automating data feeds to improve accuracy and significantly reduce report generation time.
• Data Visualization and Reporting: Created and enhanced reporting efficiency through the development of Tableau dashboards and ECRM system reports, ensuring accurate and timely delivery of insights critical to.
• Visual Presentation of Data: Developed effective charts, graphs, and visual aids to present trends and patterns, enhancing stakeholder understanding of complex data sets.
• Quality Assurance: Ensured data accuracy and completeness by addressing data quality issues and maintaining organized datasets for analysis.

Calgary, Alberta, Canada

• As a Sales Associate at Rona, I developed a deep understanding of products and services to assist customers in selecting the best solutions for their needs. My key contributions included:
• Customer Relationship Building: Cultivated strong relationships with customers by delivering exceptional service, addressing inquiries, and providing tailored product recommendations to enhance their purchasing.
• Sales Transactions Management: Processed sales transactions efficiently using the POS system, handling cash and credit card payments while ensuring accurate and timely recording of all transactions.
• Issue Resolution: Professionally resolved customer complaints and concerns, ensuring a high level of satisfaction and fostering customer loyalty.
• Team Support and Training: Assisted new sales associates in building their product knowledge and sales skills, contributing to improved team performance and customer service.
• Commitment to Professional Growth: Engaged in continuous learning through training sessions and workshops, actively seeking opportunities to enhance sales techniques and product expertise.