John (Yunje) Do Email & Phone Number

Burnaby, Bc, Ca

Burnaby, Bc, Ca

Vancouver, British Columbia, Canada

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.- Created personal sales and clienteling strategies in partnership with the management team- Met customer needs through solution-oriented and forward thinking- Executed proper stocking and organization of merchandise in both the stockroom and the sales floor

Mount Prospect, Illinois, United States

• Planned and executed business and social media marketing campaigns, which enhanced engagement, interactions, and increased the amount of followers across the company's social media platforms and website.•Worked through ambiguity while building out processes using my technical experience.•Created social media content and marketing assets that informed the goals of the company and enhanced attendees to in-person and virtual programs/events.•Developed progress and statistical reports regarding company operations, designs, and objectives.•Constructed the company's website and blog templates/designs.•Created PowerPoint slides for critical business and investor meetings.

Vancouver, British Columbia, Canada

•Coordinated and developed marketing assets and social media content using Canva and Hootsuite driving engagement and attendees to in-person and virtual programs/events.•Identified and reached out to clients and leads while conducting outreach via email and phone which enhanced program engagement.•Managed parenting program waitlists/registration via Excel.•Assisted with monthly Marketing initiatives such as building a well engaged online community through social media platforms, increasing followers across the company's various social media channels.•Liaised and maintained relationships with various non-profit organizations and networks across lower mainland contributing to a social media campaign.•Created and developed internal and external communication pieces such as email newsletters, bulletins and blog posts using Mailchimp, Microsoft Office and Canva.•Utilized Filmora to edit videos designed for different parent education groups and informative videos on company operations.

Coquitlam, British Columbia, Canada

-Executed B2B and B2C methods to deliver business-related and client-specific solutions. Proactively marketed and sold phone plans, devices, services, and add-ons to clients which resulted in consistently fulfilling and exceeding monthly sales quotas, metrics and KPIs. Provided customer support through email, live chat, and phone. Resolved a wide range of customer inquiries/complaints in a timely manner.-Managed leads, opportunities and accounts using the Fido CRM system (SSP) to perform cold calling and proactively sent out emails regarding product knowledge, promotions, offers and plans to existing and potential clients which enhanced sales and company revenue. -Was the winner of quarterly incentives and Employee of the Month awards.-Provided excellent customer service through outstanding communication, expertise and technological knowledge.-Executed upselling techniques during each sale which generated maximum profit, revenue, and commission from each client. -Embodied a go-getter and sponge mindset to diligently strive to achieve results and develop interpersonal skills.-Troubleshot customer devices and assisted in transferring phone data from old devices to new devices.-Calculated store's financial revenue generated every work day using Excel Spreadsheet.

Burnaby, British Columbia, Canada

-Contributed in developing techniques which helped promote sportswear, shoes and new apparel.-Promoted different shoes and sportswear by strategically positioning sales and promotions which helped in generating a numerous amount of product sales and store revenue.

New Westminster, British Columbia, Canada

-Facilitated team building and worked collaboratively with others to effectively distribute food within 30 seconds which ensured a great dining experience. -Promoted special meals, discounts, and offers by setting up banners and informing customers.

Bachelor'S Degree, Communication And Media Studies, Cudgpa:3.700

Dean's Honour Roll: Fall 2023

Bachelor'S Degree, Communication And Media Studies

Exchange Program

Bachelor'S Degree, Communication And Media Studies

Berkeley Summer Sessions-Exchange Program