Johny Metellus, Pmp, Cissp Email & Phone Number

Ocala, Fl, Us

Ocala, Fl, Us

Ocala, Fl, Us

Redmond, Washington, Us

• Efficiently managing the relationship with customers while accurately documenting requirement details and outcomes. • Offering quick recommendations towards resolution • Providing installation, configuration, and support of Microsoft Office 365 on various platforms (Exchange Online, SharePoint Online, OneDrive for Business, and Skype for Business). • Representing Microsoft and communicated with corporate customers via telephone, written correspondence, electronic service for technically complex problems • Delivering front line administrator and end user support for multiple clients • Collaborating with other engineers to find solutions. (Collaboration with Support Engineers at different levels and technology areas to find solutions)

Gainesville, Florida, Us

• Performed client data center relocation • Mentored level 1 support technicians• Managed stakeholders expectation by communicating in a timely manner• Performed salesforce and Exchange integration• Performed exchange Migration from Gmail to Exchange 2016• Managed 3CX VoIP system, create new phones, setup digital receptions, and setup hours of operation • Used remote tools to solve client issues when we are not able to go onsite• Configure and troubleshoot Peplink devices

Bridgetown, Bridgetown, Bb

• Led the successful completion of 10 + PC refresh projects ahead of schedule• Planned, directed and monitored total Windows XP to Windows 7 Migration within scope and on schedule• Managed and execute the implementation of bit locker project to increase the security of our site laptops.• Gathered, documented and organized requirements from various department heads to proactively manage• Participated in numerous Office 365 migration for staff and students• Recruited, developed and managed staff for the helpdesk• Led a team of Help Desk Analysts and Help Desk Techs to provide in a friendly way, courteous, and quality systems support to all users.• Monitored staff schedules to maintain adequate coverage.• Provided timely respond to escalated issues from helpdesk staff and customers.• Conducted performance reviews for Help Desk staff and provided feedback throughout the year.• Utilize independent judgment and critical thinking in handling user issues/questions and only refers issues to the Engineering team in unusual situations.

Bridgetown, Bridgetown, Bb

Helpdesk Administratoro Providing helpdesk and IT supporto Providing support for administrative staffs, professors, and studentso Add/modify/delete account in Active Directory for studentso Website maintenanceo Maintain wireless networko Imaging computer systemso Audio Visual – Techo Check sound: both wireless and wired Mico Maintenance of projectoro Mediasiteo Setup portable recordero Install and configure recordero Record lectureso Edit/ upload to mediasite server

As a Project Manager with JRM-HOSTING, I managed the development and deployment of several Web projects including the implementation of Google Analytics. I managed deliverables, risk mitigation, and facilitated weekly status meetings. • Researched, planned and prepared presentations for potential clients• Performed business and system analyst duties to find the best solution for customers• Designed user-friendly websites that increased website traffic from <10% to 60% • Delivered web design project five days ahead of schedule• Communicated client’s concerns to developers to meet design requirements• Served as the main point of contact for customers

o Provided technical support for DSL and cable customers via phone and live chato Troubleshot and provided solutions for DSL/cable customer problemso Conducted basic troubleshooting for VoIP customerso Utilized MAX and RightNow to accept and manage incoming customer requests

Chicago, Illinois, Us

IT Helpdesko Provided high quality customer service to students, staff and facultyo Supported Academics by providing solutions to technical problemso Utilized Track-It to accept and manage incoming help desk tickets Libraryo Assisted students, staff and faculty in identifying appropriate library resourceso Applied organizational skills to develop a more efficient library systemo Developed and updated the Library’s Intranet website using MS FrontPageo Designed flyers and programs for library special events using publisher

Certificate, Project Management

Master Of Business Administration (M.B.A.), Information Systems

Bachelor'S Degree, Computer Information Systems

Bachelor'S Degree, Network And Communications Management