John Youssef Email & Phone Number

Kuwait

Coordinate and collaborate with numerous departments within the organization tooptimize, develop, and enhance overall performance.*Provide assistance and aid to account handlers regarding corresponding clints.*Be aware of account handlers’ status with corresponding clients.*Actively be aware for opportunities of growth and development within theorganization.*To be actively aware on all organization’s contractual status with clientele and theircorresponding package. Client Onboarding:*Become the initial point of contact with potential clients for the organizationand provide the following accordingly:*A proposal based on the request and finalized by management.*Upon approval of said proposal to prepare and finalize acorresponding contract between the client and organizationTalent Acquisition:*Conduct Interviews with potential candidates to join Senyar InternationalGroup for Marketing and Branding.*Provide an induction and training for new hires of Senyar InternationalGroup for Marketing and Branding.Social media analysis and Reporting:*Analyze The Social Media presence of the organization’s clientele on Instagram,Facebook, and Twitter while providing insights in a social media Analytical Report.*Communicate findings and insights to corresponding Account Handlers toimprove, develop and enhance output.*Report formats are but not limited to: Monthly, Quarterly, and Yearly.*Provide time sensitive reports such as Crises.*Management Reports, Account Analysis, and Competitive Reports in selectinstances.

Kuwait

Promoting Philip Morris smoke free products ( IQOS / Veev) to individuals and delivering the message of PM to all legal aged smokers and users all over kuwait

Kuwait

Championed the development and optimization of e-commerce platforms, resulting in a significant uptick in sales conversions and revenue growth.Marketing Strategy:Leveraged data analytics to craft and refine targeted marketing campaigns, bolstering customer engagement and brand visibility.E-commerce Operations:Ensured seamless product listings and inventory management, collaborating closely with suppliers to align with sales objectives.Customer Experience Champion:Orchestrated cross-departmental teams to enhance the end-to-end customer journey, from product discovery to timely order delivery.

Al Kuwayt, Kuwait

Elevated the skills of retail and franchise agents as a Sales Trainer, leading to improved sales performance.Drove B2B sales initiatives, fostering strong business partnerships and expanding the client base.Provided pivotal sales support, streamlining processes for seamless customer interactions.Addressed and resolved customer complaints, enhancing brand loyalty and retention.

Kuwait

Championed the development and optimization of e-commerce platforms, resulting in a significant uptick in sales conversions and revenue growth.Marketing Strategy:Leveraged data analytics to craft and refine targeted marketing campaigns, bolstering customer engagement and brand visibility.E-commerce Operations:Ensured seamless product listings and inventory management, collaborating closely with suppliers to align with sales objectives.Customer Experience Champion:Orchestrated cross-departmental teams to enhance the end-to-end customer journey, from product discovery to timely order delivery.

Kuwait

Event Coordination:Orchestrated large-scale entertainment events, ensuring seamless coordination from conception to execution, leading to consistently sold-out shows and positive audience feedback.Talent Management:Collaborated with artists and performers, ensuring their needs were met and schedules were adhered to, resulting in smooth event performances.Marketing & Promotion:Designed and implemented innovative marketing campaigns tailored to the entertainment sector, driving ticket sales and enhancing brand visibility in a competitive market.Stakeholder Collaboration:Fostered strong relationships with vendors, sponsors, and partners, ensuring mutual benefits and enhancing the overall event experience for attendees.Audience Engagement:Leveraged social media and digital platforms to engage with the audience, gather feedback, and create a buzz around upcoming events, leading to increased online engagement and ticket sales.Budget Management:Oversaw event budgets, ensuring optimal allocation of resources and maximizing ROI for each event.Technical Coordination:Worked closely with technical teams to ensure top-notch audio-visual experiences for attendees, enhancing the overall event ambiance.

Kuwait

User Advanced Testing (UAT): Ensured product quality by testing functionalities and reporting findings to the technology department.Product Development Assistance: Collaborated with product owners to enhance systems and develop new products.System Enhancements: Raised system change requests and product BAUs to the technology departments for improvements.Strategic Partnerships: Built relationships with key industry players, agencies, and vendors; researched potential strategic collaborations.Product Documentation: Created PDDs for new products, collaborating with product owners and segmentation teams.Marketing Initiatives: Assisted in developing strategic and tactical marketing plans; coordinated CRM and sales communication campaigns.Brand Consistency: Ensured all promotional materials aligned with marketing strategies; managed material inventory.Internal Communication: Developed and maintained systems like intranets, newsletters, and corporate announcements.Campaign Management: Managed ongoing marketing and advertising campaigns to boost brand awareness.Market Analysis: Observed competitors' campaigns, stayed updated with market trends, and ensured marketing strategies complied with best practices.Product Visibility: Regularly liaised with the technology department to ensure product functionality and visibility in real-life scenarios.Continuous Improvement: Provided recommendations for optimizing marketing strategies and ensured system stability.

Kuwait

Customer Service: Addressed and resolved customer complaints, ensuring satisfaction.KAM Support: Assisted Key Account Managers (KAM) with various requests.Sales Coordination: Created and maintained sales pipeline reports; coordinated with the B2B sales team for lead follow-ups.Lead Management: Received and distributed new sales leads to the appropriate sales team members.Forecasting: Prepared device forecasting reports for directorial review.Communication: Addressed customer and KAM queries via email, ensuring timely responses.Troubleshooting: Initiated trouble tickets for issues faced by B2B customers.Activation: Managed the activation of new B2B lines and represented the company at booths and events for activation purposes.Departmental Coordination: Facilitated collaboration between sales, finance, and helpdesk departments to streamline operations.

Kuwait

• Coordinate activities of the department concerned retail, pricing, sales, and distribution of products.• Manage staff and prepare work schedules and assigning specific duties.• Determine staffing requirements and implementation workflow, interview, hire and train new employees.• Direct and coordinate the organization's financial and budget• Develop and implement product marketing strategies, including advertising campaigns and sales promotions.• Manage and improve the efficiency of support services. Facilitate coordination and communication between support functions.• Manage customer support, plan and support sales and marketing activities.• Assists the CEO with the management of daily telecommunications operations • Ensure that each project is installed and completed on time and within the expected budget.• Ensure that all paperwork is completed accurately and submitted timely.

Kuwait

- ooredoo exhibitions sales and management responsibilities - ras (siebel) training- hotline for franchise employees to solve any issues - reporting to franchise operation manager- insure the quality of service and customer satisfaction - deliver the best experience of ooredoo franchise- branches checking and employees evaluation - new locations collector - customer complaints resolving with the help of support and technology team - investigation for any complaints regarding the branch or employees performance

Supporting retail and franchise agents in retail activation system (RAS) quick guide and hotline for any troubleshooting System training

Sales support for any investigations and complaints - appendixes and customer acknowledgment creation - reporting to sales support manager - retail agents complaints - solving customer complaints

Checking internet devices issues and resolving - all kind of smartphones troubleshooting - services fixing by system - resolving any b2b customer complaints about any service issues

Responding to customer needs , resolving any complaints with the help of customer care manager , training for new employees

B2B sales executive ( approvals for new companies activations - adding/removing services - new lines and activations - customer service - receiving complaints and resolving with the system support and technology team )IOT and routers sales and support After sales service troubleshooting - customer support

Kuwait

internet devices and services sales and support After sales service troubleshooting - customer support

Bachelor'S Degree, Computer Science, 2.08

Mcse, Network And System Administration/Administrator

MCSE COURSE

High School, General Studies