Jo Ho Email & Phone Number

Calgary, Alberta, Canada

- Manage high volumes of orders that need to be processed according to client specific Service Level Agreements (SLAs) - Responsible for ensuring 100% accuracy on order transactions - Assist all client requests quickly and professionally by providing exemplary customer service - Provide quotes as needed to the sales team - Monitor scheduled shipment dates to ensure timely delivery and expedite as needed - Provide shipping and tracking information to clients as required - Process returns and credits as required - Submit orders accordingly to the warehouse team for fulfillment - Responsible for data entry related tasks - Responsible for reporting on various related metrics/data points - Escalate issues accordingly to the appropriate party within the procurement and warehouse teams

My main responsibilities are processing check-in and check-out for guests, verifying payments, answering phone calls including making new reservations or any additional inquiries, arranging airport shuttle bus for guests, and other customer service-related tasks, to name a few.

Calgary, Alberta, Canada

- Remind patients of check-ups and surgery appointments via email and phone calls.- Support to answer patients’ inquiries via phone calls.- Organize, file, and pull patients’ charts for upcoming clinic days.

Peterborough, Canada

- Manage a team of 8 cashiers and servers, working in a fast-paced environment.- Conduct training about customer service, product knowledge and system. - Send weekly inventory and beverage orders, and arrange weekly team schedule.- Collect and check all monthly invoices from inventory suppliers to owners.- Handle customer's complaints and other customer experience-related issues.- Practice strong organizational and time management skills to handle both restaurants

Peterborough, Ontario, Canada

Major Duties and Responsibilities:1. With Enactus Canada Program Manager- Complete and submit Regional, National and Project Accelerator (if any) reports on Enactus Team Canada platform- Arrange the visit of Program Manager on Fleming College campus- Update monthly team progress with Program Manager- Update Executive teams, Project Leads and Faculty Advisor important messages and events from Enactus Canada Program Manager- Check monthly working hours submitted by all members of Enactus Fleming on Enactus Team platform- Follow up and update monthly project progress report if any (Ex: Project Accelerator)2.With Faculties: Communicate and update regularly important news from Enactus Canada Program Manager to Faculty Advisor. Support to connect faculties who show interest to support Enactus Fleming College and project leads3.With Executive Members: Attend Executive meeting weekly, Prepare meeting agenda and meeting-minute with specific deadlines, Prepare for Executive positions recruitment and interview, Prepare handover document and procedure 4.General responsibilities: Attend General weekly meeting, Discuss with Executive members to finalize and assign responsibilities for team members to prepare and attend Regionals, Nationals, and World Cup competitions, Attend and support general event of Enactus Fleming.

Vietnam

My responsibility includes developing domestic market (sales call, training, attending expo), handling guests complaints, coordinating with internal departments to optimize guest experience, reporting monthly to Director of Sales and Marketing.

Vietnam

As a salesperson, not only did I have to find new clients as well as maintain good relationship with current ones for hotel, but I also must follow up full payment from client, control occupancy, discuss with team for proposal, handle complaints, attend global sales activities and training, brain-storm promotion idea and so on.

Ho Chi Minh City, Vietnam

Sales Coordinator at Mövenpick Hotel Saigon (currently renamed to Eastin Grand hotel)My main responsibilities include but not limit to supporting paperwork tasks for salesperson, manipulating and controlling room block on OPERA system in which I comprehend most of basic hospitality knowledge in practice.

Vietnam

Internship at Riverside Palace as a Human Resource coordinator. Riverside Palace is a Vietnamese wedding and convention center located in Ho Chi Minh city. Main responsibility: Supporting paperwork, recruitment and training task

Ost Warehouse & Logistics Training

This course is funded by the Government of Alberta in partnership with the Government of Canada. The program provides 12 weeks of in-class.

Post Graduate Certificate, Global Business Management

Activities and Societies: April 2019 - Current: President of Enactus Fleming College Enactus Fleming College is a group of students.

Bachelor'S Degree, Hospitality Administration/Management, Gpa: 3.46

Activities and Societies: - Hoa Sen Academic Scholarship 2009, 2010 - Scientific Research Conference for Students 2012 – Encouragement.