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Joanne Hogan Email & Phone Number

Manager, Service Experience at Ministry of Health New Zealand
Location: Wellington, New Zealand 18 work roles 1 school
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Role
Manager, Service Experience
Location
Wellington, New Zealand
Company size

Who is Joanne Hogan? Overview

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Joanne Hogan is listed as Manager, Service Experience at Ministry of Health New Zealand, a with 1232 employees, based in Wellington, New Zealand. AeroLeads shows a matched LinkedIn profile for Joanne Hogan.

Joanne Hogan previously worked as Manager - Service Experience at Ministry Of Health New Zealand and Managing Director at Claritas Consulting Limited. Joanne Hogan holds Company Directors Course, Governance Best Practice from Institute Of Directors In New Zealand.

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Email format at Ministry of Health New Zealand

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Ministry of Health New Zealand

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Profile bio

About Joanne Hogan

Key capabilities: Machinery of Government, Board Governance, Executive Leadership, Organisational Strategy, Organisational Design, Influencing without authority, Programme Management, Programme Remediation, Crisis Management, Diplomacy, Project Management, Change Management, Business Case Development, Treasury Budget Cycle, Benefits Quantification, Benefits Realisation, Prioritisation, Enterprise Planning and Prioritisation, Operating Model, Process Reengineering, Business Integration, Systems Implementation, Shared Services Design, Shared Services Remediation, Stakeholder Management, Change Impact Assessment, Change and Training Strategy.

Listed skills include Change Management, Business Process Improvement, Business Transformation, Stakeholder Management, and 59 others.

Current workplace

Joanne Hogan's current company

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Ministry of Health New Zealand
Ministry Of Health New Zealand
Manager, Service Experience
thorndon, wellington, new zealand
Website
Employees
1232
AeroLeads page
18 roles

Joanne Hogan work experience

A career timeline built from the work history available for this profile.

Manager - Service Experience

Current

Wellington, New Zealand

Leading a newly established team to ensure seamless delivery of digital services for the Ministry, including shared services, outsourced, Saas and in-house teams. Focused on customer experience and operational excellence, we ensure our digital services meet the needs of our kaimahi and the public we service.

Sep 2024 - Present

Managing Director

Claritas Consulting Limited

Wellington, Wellington Region, New Zealand

Provider of multi-industry Programme, Change and Transformational Leadership services

Dec 2014 - Sep 2024

Specialist Advisor - Justice Cluster

Wellington, Wellington Region, New Zealand

Deliver a Performance Framework and Cross Agency multi-year budget processes for the Justice Sector Leadership Board to support the Justice Cluster Budget Pilot programme with Treasury.

Oct 2022 - Oct 2023

Commercial Advisor

Wellington, Wellington Region, New Zealand

Support development of a Digital Commercial Framework for existing and future products and services consumed, built and provided by Te Whatu Ora.

Aug 2022 - Dec 2022

Project Manager

Wellington, Wellington Region, New Zealand

Joint research project with LINZ and Statistics New Zealand to extend the National Property Spine (Foundational Data Asset) in conjunction with the Digital Innovation Fund.

Jan 2022 - Jul 2022

Director - Nzbn And E-Invoicing

Wellington & Wairarapa, New Zealand

The New Zealand Business Number (NZBN) is a globally unique identifier available to all Kiwi businesses and government agencies. The NZBN helps businesses better connect and interact, through a shared network of information. That's because the NZBN links to core business information that organisations are most often asked for. Over time, the NZBN will enable a transactional environment with greater certainty of identity, more reliable information, less duplication and much-needed efficiencies. Thanks to the NZBN, smarter invoicing is on the way - Electronic invoicing (e-Invoicing) will be the first in a range of new digital innovations that'll use the New Zealand Business Number (NZBN) to help businesses save time and money.Responsible for accelerating the implementation and adoption of the New Zealand Business Number (NZBN) across business and government agencies - both through businesses getting and using their NZBNs and through government agencies, system integrators and private sector implementing the NZBN into their customer facing, procurement, finance and service delivery processes. For more information, go to www.nzbn.govt.nz

Aug 2016 - Jul 2019

Director

Wellington, New Zealand

Independent Director on NZ Health Partnerships Board and member of Remuneration Committee.

Apr 2016 - Mar 2019

Interim Ceo

Auckland, New Zealand

Lead the newly created NZ Health Partnerships through the First 90 Day Plan, realigning governance, organisational culture and ways of working with our shareholders, vendors and government stakeholders to a new ownership model. Also reviewed and realigned all existing shared services programmes for all 20 DHBs including Finance, Procurement and Supply Chain, National Infrastructure Programme, Food Services, Linen and Laundry, National Procurement, Insurance and Shared Banking.On completion of my tenure as Interim CE, I moved onto the NZHP Board as a Director.

Jul 2015 - Mar 2016

Project Director

Auckland | Wellington, New Zealand

Lead the Health Benefits Limited Transition Project, responsible to the Interim Governance Group and Independent Chair comprised of DHB Chairs, DHB CEs, Ministry of Health, Treasury, State Services Commission and HBL Executive membership.The project defined, designed and implemented a fit-for purpose DHB-owned vehicle to transition existing shared services programmes and services into from the Crown-owned Health Benefits Limited. This included due diligence, vehicle design, impact assessment, transition planning and execution.

Jan 2015 - Jun 2015

Group Manager Integration | Program Manager | Efficiency Review Lead | Finance Transformation Lead

Milton, Brisbane

Initiate and lead group wide programmes including – Corporate Profit Improvement Program, Finance Transformation Programme, Australian Efficiency Review including Fleet, Operational Labour, Operating Model, Finance and Administration, Finance & IT Organisational redesign and implementation.Key competencies - Stakeholder influencing and management, organisational design, project and program management, executive and board engagement, business analysis, recruitment, PMO establishment, business case development, business planning, finance transformation leadership, operational business review approach and execution, change management, benefits quantification and realisation planning.

Jul 2012 - Jun 2014

Senior Program Manager | Project Manager | Business Case Development | Implementation Planning

Sydney, Australia

Lead development of business deliverables and sign off of $78m Business Transformation Business Case.Key competencies - Business Analysis, business requirements definition, team leadership, stakeholder influencing and management, business case development, benefits quantification and realisation planning, implementation planning, project and program management, recruitment, workshop planning and facilitation, vendor management, finance transformation, business transformation, process reengineering, change management

Nov 2010 - Mar 2012

Integration Manager | Project Manager | Change & Training Management | Systems Development

Melbourne, Australia

- Successful implementation of standardised Aperio Systems footprint into the largest Aperio Division (over 60% of group revenue - $280m) covering Sales, Customer Service, Scheduling, Estimating, Product Design, Production, Warehousing and Finance.- Identified significant solution design gaps and ensured development of 5 fit for purpose bespoke applications to ensure business continuity - Scheduling, Labelling, Shop Floor Data Collection, RF Interfaces and Reporting.Key competencies - Project management, change management, training strategy, training development, training delivery, process reengineering, business requirements development and sign off, Testing Planning, UAT Testing management, systems development, go-live support, systems configuration, data cleansing and migration.

Oct 2009 - Oct 2010

Business Support & Finance Manager | Organisational Design | Systems Implementation

Community Health Nz Limited

Wellington, New Zealand

- Transformed back-office systems and processes and significantly reduced back-office team size to ready the business for sale covering Administration, Billing, Finance, HR, Payroll and Approval Coordination functions.Key competencies - Organisational design, restructuring, process redesign, systems implementation, process controls and reporting, financial reporting, month end process design, stakeholder influencing and management, change management, training development, team leadership.

Dec 2008 - Jun 2009

Group Manager Business Systems | Project Management | Training And Change Management |

Melbourne, Australia

Established and implemented rollout and support strategies for the implementation of the Group’s Enterprise Resource Planning System for its core Printing Operation - 800 users across 7 sites covering Sales, Customer Service, Estimating, Product Design, Production, Warehouse, Inventory, Shipping and Divisional Finance Functions.Key competencies - systems development, systems support, roll-out planning and implementation, training management, change management, defect management, vendor management, process redesign, go-live support, transition planning, team leadership, succession planning.

Jul 2006 - Jul 2008

Manager Improvement, Analysis & Data | Integration | Systems Support | Shared Services Slas

Melbourne, Australia

- Management of Group Finance Systems including JDE Financials, the Group Procurement System, PMP Commerce and all interfaces from business unit production systems- Implemented standardised Service Level Agreement delivery model within the Group Shared Services function covering Accounts Payable, Accounts Receivable, Financial Accounting, Fixed Assets and Payroll functions.- Developed an acquisition toolkit to successfully integrate 8 acquisitions into existing shared services process and systems with no additional headcount.Key competencies - Shared Services, SLAs, performance reporting, process reengineering, JDE Management, systems management and support, customer service, negotiation, stakeholder influencing and management, change management, training, systems development, integration.

Nov 2004 - Jun 2006

Consultant

Assist businesses across multiple industries to leverage off new or existing JD Edwards ERP investments by providing business process and system configuration expertise.Key competencies: ERP consulting, software configuration, process design, testing, data migration, end user training, report development, stakeholder management, Chart of Accounts design, Modules - Financials (GL, AP, AR, Fixed Assets), Purchasing, Sales, Asset Management, Project Accounting and Reporting.

Feb 2003 - Nov 2004

Project Manager | Business Manager | Other Support Roles

Palmerston North & Wellington New Zealand

Led the implementation of Enterprise Asset Management utilising JDE Oneworld ERP and JDE PortalLed the development and rollout of JDE portal for Finance ManagementDevelop and rollout OLAP tool OLAPWORKSManage finance, administration and volunteer support for Western Fire Region

May 1997 - Dec 2002
Team & coworkers

Colleagues at Ministry of Health New Zealand

Other employees you can reach at health.govt.nz. View company contacts for 1232 employees →

1 education record

Joanne Hogan education

FAQ

Frequently asked questions about Joanne Hogan

Quick answers generated from the profile data available on this page.

What company does Joanne Hogan work for?

Joanne Hogan works for Ministry of Health New Zealand.

What is Joanne Hogan's role at Ministry of Health New Zealand?

Joanne Hogan is listed as Manager, Service Experience at Ministry of Health New Zealand.

Where is Joanne Hogan based?

Joanne Hogan is based in Wellington, New Zealand while working with Ministry of Health New Zealand.

What companies has Joanne Hogan worked for?

Joanne Hogan has worked for Ministry Of Health New Zealand, Claritas Consulting Limited, Ministry Of Justice - New Zealand, Te Whatu Ora Te Pae Hauora O Ruahine O Tararua Midcentral, and Toitū Te Whenua Land Information New Zealand.

Who are Joanne Hogan's colleagues at Ministry of Health New Zealand?

Joanne Hogan's colleagues at Ministry of Health New Zealand include Ryan Sumner, Ella Cross, Alex Williams, Hamish Gray, and Ayush Sharma.

How can I contact Joanne Hogan?

You can use AeroLeads to view verified contact signals for Joanne Hogan at Ministry of Health New Zealand, including work email, phone, and LinkedIn data when available.

What schools did Joanne Hogan attend?

Joanne Hogan holds Company Directors Course, Governance Best Practice from Institute Of Directors In New Zealand.

What skills is Joanne Hogan known for?

Joanne Hogan is listed with skills including Change Management, Business Process Improvement, Business Transformation, Stakeholder Management, Project Management, Process Improvement, Program Management, and Integration.

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