John Huey Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas Metropolitan Area

Austin, Texas, United States

Assist the General Manager in evaluating employee performance and cultivating improvement initiatives.I am an acting liaison between our data analysts and Buyer Network to help facilitate progress on planned projects.Provided crucial feedback on the data points and visualizations needed to boost our network.Utilize Salesforce, Tableau and Domo in an effort to create reports that effectuate positive results.Leverage skills and expert policy knowledge to find solutions to issues and promote positive conflict resolution.Coach team members and deliver constructive feedback to promote better productivity and build confidence.Draft training materials and organize training sessions for new employees.Collaborate closely with management team to roll out functional and strategic initiatives.

Austin, Texas, United States

Oversaw and managed multiple accounts and worked diligently to meet and exceed performance goals in an effort to secure lifetime partnerships.Cultivated deep knowledge of customer businesses and relationship to company objectives.Strategic prospecting into expanding coverage areas to increase market share with existing partners within our network.Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.Trained and supported junior account management professionals to increase company revenue.Sought out key decision-makers and tailored solutions to address business challenges.

Austin, Texas Area

Acted as the main point of contact in matters relating to concerns and needs of the Accounts in my Region.Utilized data and analytics to evaluate account performance and make proper adjustments to effectuate positive change and drive company KPI's.Strategically prospected our current customers into expanding coverage areas to increase market share.Forecasted sales and trajectory with weekly, quarterly and yearly reports.Facilitated conference calls internally and externally - including but not limited to customer presentations and demos to provide value to new and current customers.Provided suggestions to improve reporting and analytics to our BI team, as well as suggested improvements to our user platform.Worked with our extended remote sales team to capture business in areas of need.Provided alternative tactics to solving problems and satisfying customer needs to de-escalate customer interactions.

Austin, Texas Area

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Upheld quality control policies and procedures to increase customer satisfaction.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Relayed customer feedback to cross-functional teams to improve products and services.Exceeded company productivity standards on a consistent basis.

Austin, Texas Area

Supervised groups of movers\installers of up to thirty workers depending on the size of the client's job.Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.Built and established strong partnerships with teams, vendors and contractors.Modified project plans when needed to better align with organizational and customer based objectives.

Austin Area, Texas

Handled a high volume of calls from CCC (Customer Contact Center) agents needing assistance with their current call and accurately provided the necessary information or resolution to their issue.Handled escalated caller situations as an acting Supervisor to help provide a first contact resolution and alleviate any existing or potential issues.Recognized for providing excellent customer service by being awarded “Associate of the Month” in October 2015.If necessary, I would open a CSF (Customer Service File) or CIE (Customer Impacting Event) file to provide documentation of a potential issue that could not be resolved without further investigation of the situation.