Oversee a team of Project Managers responsible for 150+ concurrent projects focused on the delivery of data migrations and archiving solutions spanning all areas of operations for hospitals and health systems. Responsibilities include associate career development, process improvement for delivery, point of escalation for all stakeholders, reporting revenue recognition, resourcing and capacity planning. ● Creation of documentation and implementing processes to standardize delivery… Show more Oversee a team of Project Managers responsible for 150+ concurrent projects focused on the delivery of data migrations and archiving solutions spanning all areas of operations for hospitals and health systems. Responsibilities include associate career development, process improvement for delivery, point of escalation for all stakeholders, reporting revenue recognition, resourcing and capacity planning. ● Creation of documentation and implementing processes to standardize delivery methodology to support project delivery in a timely and repeatable manner. Internal process improvements to facilitate seamless transitions and communication amongst multiple teams. ● Responsible for identifying contracted billing milestones, tracking, reporting and projecting when milestones are reached across multiple projects on a monthly basis, resulting in over $1M in revenue recognition for project deliverables. ● Ownership of the operational relationship with vendor partners, providing a path of escalation for migration projects, project updates, process improvement discussions, sales pipeline reviews and implementation oversight. ● Creation and roll out of associate Professional Development Plans supporting associate growth through identifying career goals, training opportunities to support those goals and quarterly check-ins to track progress towards goal achievement. Show less

Executive responsibilities and ownership of the Ancillary, Clinical, Revenue Cycle and Engagement Management teams for Community hospital implementations in the CommunityWorks organization. Responsibilities include implementation delivery, associate growth, and business management contributing to $52 million in professional services revenue.

Managed multiple CommunityWorks implementation teams responsible for supporting Ambulatory, Inpatient and Outpatient Rehab, Long Term Care, Behavioral Health, Oncology, Infusion Management, and miscellaneous other outpatient departments.

Ambulatory team lead, managing a team of up to 14 associates responsible for implementing Cerner's CommunityWorks model to clients implementing Millennium solutions in their ambulatory practices, supporting all medical specialties.

Design, implement and support various EHR components including physician documentation tools, like PowerNote, PowerForms, Clinical Notes and Health Maintenance. Additional responsibilities included client support, training and workflow optimization for new and existing clients, supporting Cerner’s Employee Health model and providing demonstrations for Cerner Ambulatory Meaningful Use Stage 2 CHERT.

Provided clients with tier 2 technical support and troubleshooting for Cerner Millennium physician documentation solutions, including issue resolution, service request management and on-call rotations.