Joanna Hui Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Los Angeles, Ca, Us

● Provided administrative support to staff; duties include but not limited to: inputting timesheets, creating spreadsheets, generating expense reports, drafting billing letters, scheduling reservations, appointments and travel, and communicating with vendors● Assisted various departments at the firm, such as: marketing - researching venues, updating events spreadsheet, coordinating shipments for marketing purposes, and creating name tags for client events; IT - configuring BigHand profiles for users, assist with A/V and Zoom setups, and minor troubleshooting● Greeted visitors and offer information as needed● Answered and routed incoming calls● Prepared and distributed circulatory materials for the office● Ensured that emails received in Receptionist inboxes have been acknowledged promptly● Updated logs of guest access cards and parking validations● Coordinated with Office Services staff regarding hospitality services (drafting and circulating next-day agendas to prepare the team, arranging setups, maintaining general guest-facing supplies, sending welcome emails, etc.)

Exton, Pa, Us

● Created standardized documentation for standard operating procedure (SOP)● Implemented new processes per client’s request● Onboard trained incoming staff members to provide consistent service quality● Communicated information to attorneys and staff in a concise fashion● Composed detailed emails and reports to both supervisors and Managing Director of Practice Services● Delegated tasks according to team members’ current skill-level

New York, New York, Us

● Ensured staff members adhere to safety protocols set in place for COVID-19● Assisted office coordinator and accounting department in reviewing vendor invoices● Generated monthly expense reports for company● Identified opportunities to reduce cost and increase revenue● Created and modified work schedules as needed● Oversaw ordering of office supplies and maintaining PAR levels

New York, New York, Us

● Processed, sorted, and distributed incoming mail per protocol● Copied, scanned, and printed documents● Sent documents via email, facsimile, courier, USPS, or FedEx● Aided in the training of new staff members● Assisted with AV conference set-ups● Provided hospitality services for office guests● Offered coverage support for front desk● Oversaw and completed simultaneous projects to comple

● Provided front desk reception during office hours● Processed and sorted incoming mail as necessary● Processed orders for lab● Updated lab’s excel sheet with customer data● Prepared new dental kits for shipment to lab’s online store● Provided customer care and support as necessary; duties include but not limited to: answering any questions or concerns relating to company product, processing sales and returns, following up on orders, creating and shipping custom kits, and ensuring general customer satisfaction with company product● Assisted lab technicians with creating dental molds from customer impressions● Created and produced product pamphlets and order forms● Translated as needed● Organized main office and general lab area● Maintained inventory of office and lab equipment● Assisted lab owners in relocation of lab to Hayward

Washington, D.C., Us

● Processed incoming parcels and bulk mail in postal facility via electronic scanning● Loaded and offloaded postal trucks● Separated mailed items received for dispatch and delivery● Provided assistance as necessary; duties include but not limited to: accurately labeling outgoing equipment, sorting parcels into proper containing units for dispatch, and ensuring safety protocols followed during operation

● Greeted customers● Provided customer support through answering questions, providing product information, and resolving conflicts● Operated cash register, and assisted owner with till reconciliation at end of work day● Maintained order and cleanliness in store area, provided basic janitorial services as needed● Prepared and maintained work equipment● Supervised staff and provided on-the-job training for new hires● Oversaw inventory management, assisted with ordering and replenishing supplies● Prepared drinks and snacks, and provided table-side service as necessary

● Drafted, received, and stored written correspondences● Maintained an archival system for physical and electronic files● Received and placed telephone calls● Coordinated appointments and managed calendar● Assisted with errands, such as grocery shopping, laundry, and post office runs

Forensic In Chemistry: Minor Spanish

General Studies

High School Diploma