Senior Training Consultant
United States
•Design and deliver engaging virtual product training to global corporate customers and internal support teams using adult learning principles and subject matter expertise on company products and services.•Conducted needs assessments for customer training initiatives, customizing solutions to address specific development requirements; managed training calendars, informing participants on session topics and dates.•Worked closely with internal product experts to create and update training materials, ensuring alignment with the latest product features.•Researched and incorporated innovative training methods, tools, and resources to deliver updated, high-quality training content.•Supported remote and online training initiatives by creating comprehensive training manuals and recording instructional videos.•Evaluated and optimized current training processes, collaborating with management to continuously improve instructional quality, program outcomes, and customer satisfaction; maintained 100% customer satisfaction score.•Regularly reviewed help documentation to identify needed updates based on product changes, user feedback, and analytics.•Closely collaborated with product and support teams to stay current on releases requiring documentation changes. Prioritize updates, secure writers, and review content before publishing. •Created and maintained comprehensive online help sites and knowledge bases using Jira Service Management, optimizing site architecture, navigation, and search to provide quick access to product support information.•Assisted with screening and interviewing applicants, evaluating qualifications against role requirements to identify top talent; collaborated with HR to schedule interviews and provide hiring manager recommendations.