Joi Francis-Johnson, Msc, Ma, Lgpc Email & Phone Number

Columbia, Maryland, United States

• Conducted comprehensive assessments to evaluate clients' mental health needs and concerns.
• Developed and implemented individualized treatment plans based on therapeutic goals.
• Provided psychotherapy through various modalities, including individual, group, and family therapy.

Catonsville, Maryland, United States

• Provide psychotherapy and counseling to clients, individually and in a group setting, to assist them in meeting their goals.
• Evaluate clients’ mental condition based on interviews, assessments, observations, and collaboration with other clinical treatment team members.
• Develop and implement treatment plans based on clinical knowledge and experience.
• Use evidence-based skills and interventions based on clinical knowledge.
• Modify treatment approaches and interventions every 6 months to complement treatment plans.
• Submit biweekly productivity sheets to the correct department in a timely fashion.

Columbia, MD

• Evaluate mental health diagnoses and implemented treatment plans for clients at Ellie Mental Health in Columbia, MD
• Collaborate with a dynamic team to fill gaps in the community and exceed client goals
• Maintain a caseload of 25 client visits per week, coordinating services with various stakeholders

United States

• Design and deliver engaging virtual product training to global corporate customers and internal support teams using adult learning principles and subject matter expertise on company products and services.
• Conducted needs assessments for customer training initiatives, customizing solutions to address specific development requirements; managed training calendars, informing participants on session topics and dates.
• Worked closely with internal product experts to create and update training materials, ensuring alignment with the latest product features.
• Researched and incorporated innovative training methods, tools, and resources to deliver updated, high-quality training content.
• Supported remote and online training initiatives by creating comprehensive training manuals and recording instructional videos.
• Evaluated and optimized current training processes, collaborating with management to continuously improve instructional quality, program outcomes, and customer satisfaction; maintained 100% customer satisfaction score.

United States

• Provided multi-channel support to company's clients, addressing technical issues, and optimizing user experience; demonstrated commitment to client satisfaction by taking ownership of case resolutions and maintaining a.
• Conducted training sessions for new customers and team members on U.S. and Canadian software platforms, demonstrating exceptional training skills and effective communication of complex concepts, which led to.

United States

• Conduct weekly individual counseling sessions with clients
• Participate in weekly individual and group supervision meetings
• Provided support, risk assessments, and referrals via phone, chat, and text to individuals in crisis
• Completed 60 hours of comprehensive training in crisis intervention skills and counseling techniques
• Individual and group counseling
• Treatment planning and goal setting

United States

• Conduct weekly individual counseling sessions with clients
• Participate in weekly individual
• Provided support, risk assessments, and referrals via phone, chat, and text to individuals in crisis
• Individual and group counseling
• Treatment planning and goal setting
• Crisis intervention and de-escalation

United States

• Facilitated communication between legal service providers, social agencies, and judicial systems regarding cases, ensuring seamless collaboration and communication.
• Assisted parties in civil and criminal cases by clarifying standard courtroom procedures and providing guidance on legal obligations, options, and subjects that may require consultation with attorneys, fostering.
• Prepared legal documents for adherence to laws and court procedures, managed electronic and physical case records, and assembled paperwork and files for judges.
• Delivered prompt and courteous support to citizens, judges, and attorneys, supplying guidance on courtroom protocols and legal responsibilities while upholding confidentiality and exercising discretion.

Master Of Arts - Ma, Clincal Rehabilitation And Mental Health Counseling, 3.8

Activities and Societies: President, Counseling Club

Master Of Science - Ms, Criminal Justice, 3.2

Bachelor Of Science - Bs, Criminal Justice

Activities and Societies: RU Student GovernmentLegislative Secretary - 2009-2010 President 2010-2011

Bachelor Of Science - Bs, Sociology, 3.1

Activities and Societies: President, NCAS Student Government Legislative Secretary, NCAC Student Government Deans List

Education record

Activities and Societies: Show Choir, African-American Student Club, Art Club, Photography Club, Cheerleading Captain 1995-1996