Joi Henry, Mph Email & Phone Number

Atlanta, Georgia, United States

I support federal maternal and child health programs which are funded by the Centers for Disease Control and Prevention (CDC) under the Accelerating the Impact of ERASE Maternal Mortality and Improving Maternal Infant Health: Surveillance and Clinical Care programs. - Provide operations support to these programs by engaging CDC, CDC Foundation staff, and external partners/stakeholders, to develop and maintain strategic partnerships (including Tribes and Tribal serving organizations), contribute to budget management activities, support the development and monitoring of requests for proposals and/or quotes and support grant and contract activities led by the program officer and senior program officer.

Atlanta, Georgia, United States

- Serve as a primary point of contact for client services, greeting guests with a positive, friendly, and professional demeanor.- Manage communication encounters with clients via in-person, phone, text, and email.- Manage daily client service bookings for up to 8 practitioners ensuring the accuracy of appointment bookings and efficiency in client scheduling.- Answer a high volume of phone calls in a professional and knowledgeable manner to obtain appropriate information and address client inquiries.- Offer guidance to clients on 3 types of cosmetic memberships, medical grade cosmetic skin care services, and a range of skincare products, servicing up to 70 people a day.- Establish a daily and weekly work schedule prioritizing tasks in accordance with pre-defined protocols.- Manage multiple tasks simultaneously and diligently follow up on outstanding items before the end of the business day.- Process all daily monetary transactions accurately using Zenoti as a Point-of-Sale System (POS).- Handle client and staff requests for information and data; handle delicate situations, such as - customer requests, special needs, and complaints. Elevating for management input, when necessary, in accordance with company protocols.- Assist the Clinic Director, Assistant Clinic Director, and Front Desk Manager in training new front desk staff on protocols, daily office maintenance, pricing of medical grade cosmetic services, skincare products, and 3 memberships, as well as Zenoti software processes (reviewing accounts, processing payments, communicating with clients).

Atlanta, Georgia, United States

- Worked with 2 principal investigators to design and implement qualitative and quantitative data collection tools (interview guides, survey design, and recruitment protocols).- Interfaced weekly with principal investigators and the research team to monitor adherence to research protocols and standard operating procedures.- Monitored study email and responded to inquiries from potential participants/study participants during the pre-enrollment, enrollment, and post-enrollment processes.-Coordinated data collection by providing correspondence to 30 study recruits; scheduled and conducted interviews (screening, consent, IDIs, and post-surveys). Achieved 100% recruitment goal within identified 6-month timeline.- Conducted 19 in-depth interviews with women who experienced pregnancy care during the COVID-19 pandemic as well as administered a validated 59-question depression and anxiety survey.-Maintained correspondence with participants to obtain missing data or clarify data via Google Voice and conducted data entry into REDCap of research survey data.- Designed research surveys and entered research survey data into REDCap.-Assisted in the development of a codebook to analyze qualitative data within 20 transcripts using Dedoose.-Prepared qualitative data for analysis through fidelity checking, de-identifying 14 interview transcripts ranging from 58 to 87 minutes using Happy Scribe.-Collaborated with a multidisciplinary team to develop 4 preliminary research papers, 3 conference abstracts & research conference poster presentations, and 1 grant application for additional funding from the Woodruff Health Sciences-CURE Award.-Presented at APHA’s annual conference on preliminary qualitative study findings.-Prepared progress report for Emory Rollins Maternal and Child Health Center for Excellence detailing the project’s dissemination efforts, manuscript development, additional funding opportunities, budgetary status, and future plans for the project.

Atlanta, Georgia, United States

- Assisted research team with completing qualitative data collection and analysis.- Conducted virtual focus group discussions with black mothers living in Georgia to understand their experiences seeking and assessing perinatal and infant healthcare in Georgia and recommendations for improvement.- Independently captured verbatim notes for 8 focus group discussions and summarized key themes into finalized notes.- Transcribed and de-identified 4 focus group discussion transcripts ranging from 30 to 150 minutes.- Completed study enrollment for 25 participants using Google Voice and corresponded with participants to ensure knowledge of interview times and locations.- Reviewed and edited demographic data using Excel and REDCap to ensure completeness.- Assisted in the creation of PowerPoint presentation detailing study key findings presented to advisory board members and funding organization (Health Care Georgia Foundation).

Greater Boston Area

- Served as assistant to Senior Administrative Assistant & Events Coordinator and Director of Financial Aid, Operations & Special Projects.- Recognized and commended by the Director of Operations & Special Projects/Director of Financial Aid for providing exceptional customer service to staff, students, and the general public.- Delivered a full range of services, including coordinated day-to-day administrative procedures, and academy-wide events, greeting students, parents, staff, and visitors, appropriately distributing incoming telephone calls and mail to faculty and staff, respond to client questions and requests based on defined protocols.

Greater Boston Area

- Provided operational and administrative support to 5 study coordinators on 4 separate projects within the research study.- Improved the efficiency of logging, redacting, and processing over 12,000 participants’ medical records for secured storage and future research study.- Prepared various research study materials for a variety of projects, including participant questionnaires and medical records.- Evaluated the thoroughness and accuracy of medical records and consent forms for research study participants.- Participated in weekly study meetings with research teams.

Boston University

- Led overall conference planning and managed the execution of conference activities.- Managed a team of 20 committee members who successfully coordinated all aspects of the conference; serving 250 participants – including a variety of tasks and services such as agenda development, budget planning and management, determining the location, event registration, marketing, room schedules, transportation, food catering, and post-event logistics.- Secured sponsorship to increase the conference budget from $0 to $4,000.- Successfully achieved continued future support for the conference by various administrators and department heads after delivering written and verbal proposals.

Boston, Massachusetts, United States

Greater Atlanta Area

- Managed opening procedures and preparation of products to ensure efficient delivery upon purchase - Successfully executed people leadership tasks, including training new team members in proper product preparation, as well as restaurant customer service standards serving and procedures- Provided exceptional customer service by greeting guests in-person and on the phone as well as answering any questions they may have - Maintained a clean and safe dining area, performed general cleanings such as refilling condiments, restocking beverages, and accurately processing all cash and credit payments

- Warmly greeted over 12,000 customers and staff as well as answered any questions (in-person or on the phone) about the facilities and the services offered. - Maintained cleanliness of the facilities and reset or takedown of equipment- Managed the flow of traffic into and out of the facilities

Kumon Learning Center Of Vinings

- Instructed students from K through 9th grade to enhance their skills in math and reading. - Managed 6 students at a time to ensure they stayed on task and provided tailored feedback for each student, as well as assisted any students who needed help.- Distributed and graded homework and in-class assignments, entered student’s progress into the computer database, as well as organized and managed the classroom setting

Master Of Public Health - Mph, Global Health

Activities and Societies: Emory Reproductive Health Association (ERHA) Association of Black Public Health Students (ABPHS)

Bachelor Of Arts - Ba, Cultural Anthropology, French Minor

Activities and Societies: UMOJA: The Black Student Union, BUNITED Conference Planning Committee, and Timmy Global Health.

International Baccalaureate Diploma

Activities and Societies: Interact Club, Sources of Strength, 21st Century Leaders, National Association of Beta Club, National Honor.