Joia Aldridge Email & Phone Number

Jackson, Ms, Us

United States

Remote

Remote

Interviews claimants returning at specified intervals to certify claimants for continuing benefits. Assists applicants in filling out forms, using knowledge of information required or native language of applicant.Refers applicants to job opening or interview with other staff, in accordance with administrative guidelines or office procedure. Schedules unemployment insurance claimants for adjudication interview when question of eligibility arises. Answers questions concerning registration for jobs or application for unemployment benefits.

Remote

Identifying hardware and software solutions.Troubleshooting technical issues.Diagnosing and repairing faults.Resolving network issues.Installing and configuring hardware and software.Speaking to customers to quickly get to the root of their problem.Providing timely and accurate customer feedback.Talking customers through a series of actions to resolve a problem.

United States

Preparing and sorting documents for data entryEntering data into database software and checking to ensure the accuracy of the data that has been inputtedResolving discrepancies in information and obtaining further information for incomplete documents

United States

Engages in real-time troubleshooting with customers to resolve technical issues in a call center environment.Educates residential Cox customers about the installation and use of products in a call center environment.Captures opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience in a call center environment.Resolved customer issuesBooked appointments for clientsWorked in the inbound call centerCreated call center scriptsAssisted customers via live chatCollected and documented ordersResponded to inquiries and issuesResponsible for troubleshooting applications