Joia Simao Email & Phone Number

Promoted from Head/Senior Cashier to Customer representative in October.• In charge of Lending products in store also give out coaching to my colleagues on lending • Responsible for my stores work social media posts, organise outings such as Christmas dues, colleague’s birthday, charity events and collections.• Data protection is in effect at all times• Working closely with business managers and other departments. • Opening accounts – Current accounts, business accounts, savings accounts and lending.• Business trained.• ID scanning and checking customers have the correct paperwork eligible for an account • Dealing with complaints and card disputes• Writing formal emails internally and externallyskills and High Quality Level of customer Service.

In my 1st year at Metro bank I was also doing a customer service course. • Dealing with Large amounts of deposits and withdrawals• Dealing with complaints and card disputes• Making all sorts of payments such as international, Bacs and faster payments. Maintaining bank standards and answering the phone professionally• Writing formal emails internally and externally• Promoted to Head/Senior Cashier in June 2017• Processing cheques, fixing errors, tests and coaching other cashiers• Data protection is in effect at all times • Till Skills, computer skills and high quality Level of customer Service.• Leading a team assigning roles and doing risk checks such as checking that signature match/ payments are sent on time and correctly, insuring customers details are updated and ID scanning • Coaching and leading a team.

Brent Cross

H&M Kids in Brent Cross • Learnt to deal with different issues such as customer complaining and how to deal with it.• Deal with people of all ages and make sure that they are satisfied with the service. • My duties are to maintain garment care, picking up clothes and other items from the floor.• I also did the delivery, Taggging and process the garments before going on the shop floor. • Till skills and I know how to float and cash up tills. • learnt how to organise a stock room and maintain housekeeping