Joice Reena Pais, Pmp®, Psm Email & Phone Number

Dubai, AE

United Arab Emirates

Volunteer Role

Dubai, United Arab Emirates

Trainer, Consultant, ESG Reporting, Project Manager, Event Manager

Logatec, Slovenia

Dubai, United Arab Emirates

- Work as subject matter expert as well as Function as Project Leader for products in multiple verticals like Shipping, RAC, Retail, HR, Payroll & Finance including but not limited to defining, analyzing, documenting, concise, feasible, verifiable requirements for multiple products- Analyze business requirement and translate it into techno-functional.

Dubai, UAE

- Working as Product Business Lead for HRMS including Payroll system, responsibility includes Product enhancement, Promoting new/existing modules to customers as well as Account management, - Design/Development of product for Retail Point of Service as well as Back office operations - Analyse and design new plug-in modules- Integrate with third party open.

Dubai, United Arab Emirates

Liaise with the management in finalization of product scope with regards to new products and changes in existing productsCoordinate activities related to analysis of gaps, implementation, testing and documentation of productsEvaluate, suggest and implement enhanced methodologies for gap analysis, testing, support, bug fixing, in-house training and customer.

Define business requirements, constraints that have significant influence on the projectPlan, motivate, organize and control the software design and developmentMeeting with customers,define project scope viz discussion, review requirements jointlyDocument change requirements and manage the changes effectively

Dubai, United Arab Emirates

System Analysis, Documentation of the Requirements.Product enhancement and delivery within timelines set by CustomersProject delivery with compliance of Agreements and SLAsRealization of invoices

Dubai, United Arab Emirates

Product enhancement, System study, Gap analysis, Implementation and supportInternal training, manuals for support and implementationMinimize support and delivery turnaround time by means of effective documentation of errors, support queries and recording incident history v/s solutions

Dubai

Handling Customer SupportIdentifying gaps in application based on customer calls as well as internal testing processAnalysis and reporting to the product manager for corrective measuresRequirement analysis and documentation for Rent A Car Company as well as renowned Vessel Owners/Operators

Mumbai, Maharashtra, India

• Managed ship brokering for a Singapore based Charterer & Indian Ship owner
• Evaluated business processes to align outcomes with strategic goals and vision.
• Analyzed steps of activities to discern existence of business processes for formalization.
• Educated staff on organizational mission and goals to help employees achieve success.
• Evaluated impact of process change on overall operation and determined return on investment

Mumbai, Maharashtra, India

• Evaluated system requirements for integration of accounting procedure among various branches
• Analyzed problematic areas to provide recommendations and solutions.
• Aligned closely with business owners and employees to gather information and gain operational insight.
• Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
• Prepared cost estimates for development of software solution with regards to business procedure for shipping activities

Mumbai, Maharashtra, India

• Worked with key internal partners to distill complex concepts into pragmatic and simplified solutions.
• Analyzed existing systems and databases and recommended enhancements to solve business needs
• Developed diagrams to describe and layout logical operational steps.
• Communicated and explained business requirements to team members to understand and implement functional demands.
• Professionally interacted with clients to assess business requirements and determine software needs

Mumbai, Maharashtra, India

• Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
• Responded to incidents quickly, troubleshot problems and corrected faults.
• Handled proof reading of charter parties, calculated charter hire, handled port agency, ship supplies, for project cargo movement
• Handled customer queries, cargo bookings, shipment tracking, prepared Shipping documentation
• Handled complaints, provide appropriate solutions and alternatives within the time limits, and followed up to ensure resolution

Certificate Course, Digital Transformation, 91%

Master'S Degree, Computer Applications, First Class

Computer Applications

Diploma In Computer In Office Management, Computer Programming, Specific Applications

Diploma in Computer in Office Management, usage of computers and applications for office & businesses

Diploma In Software Design, Computer Software Technology/Technician

Software Design, Oracle

Bachelor’S Degree, Mathematics And Computer Science, Distinction

Activities and Societies: Science ClubMathematics,Statistics, Computer Science