Jonathan Jefferson Email & Phone Number

Redmond, Washington, Us

Indianapolis, Indiana, Us

• Azure Monitor/Log Analytics Data Aggregation: to include comparative analysis of similar data from Cisco Aternity, Cisco AMP. Utilized log query and Power BI to create reports, workspaces. Utilized Azure Dashboard to create custom tiles from Log Queries to report on user performance• EMS/Intune management & configuration to include Conditional Access (policies), MFA settings management and deployment, Device Management: (cloud) application management, deployment profiles, data analysis and reporting, AutoPilot, App-V• System Center Configuration Manager – maintain and modify current infrastructure by measuring performance of nodes via traffic analysis. Ensure successful deployment of devices managed. Maintain hybrid Azure AD/Config Manager and Azure AD Connect. (synchronization of BitLocker keys, etc and Intune Connector

Milwaukee, Wi, Us

Met with Microsoft Management to understand the concerns, needs and upcoming changes (whether that is personnel, programs, seat assignments, equipment, access, technical knowledge or performance). Held Meetings with Experis Consultants on all of the above list – to assure compliance, answer questions, provide training and report back to Experis Leadership. Drive the team in compliance and understanding of all new programs launched inside FTC and Widget – to uphold the KPI’s for each team. Helped to design programs to allow for the KPI’s or as we move to a Managed Service i.e.: Training, Metrics, Coaching, Recognition, Case assignments, Reports. Worked with Microsoft Management on data gathering and understanding how to measure Experis performance against the current metrics.

Milwaukee, Wi, Us

Helped the setup of Office 365 for customers and partners through the FastTrack technical process via proven history of demonstrated technical skills and leadership.Assisted Office 365 customers and partners with configuration of onboarding tools and processes technology.Analyzed, developed and communicated key Onboarding process and technology improvement feedback for Office 365 Onboarding and entire deployment cycle.Helped foster and maintain effective working relationships with engineering, marketing, Enterprise Services\Support and field sales and partner teams to deliver key business metrics.Office 365 knowledge, this includes cloud competency and understanding how Office 365 is all about storing files, information and data on the cloud.Customer relations: made outbound calls to customers (60% of customers are not fully utilizing) and help them understand all O365 can offer.

Charlotte, Nc, Us

Managed and maintained Office 365 Hybrid configuration, managed e-mail migration and maintenance (Hybrid Exchange 2013, ADFS setup)Maintained Exchange 2013 Administration & SupportHandled Active Directory Maintenance including schema extension, group policy creation and administration and DNS updatesSupported Outlook/ Office Pro Plus and Desktop Support, including deployment.

Tasked w/ writing complex technical articles and sample programs for knowledge base. Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Was also responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases. Collaborated on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.Identified root causes of issues. Act as a technical focal point in cooperative relationships with other companiesTroubleshooting SAN/NAS, Hyper-V/VMWare, iSCSI/Networking in enterprise level customer environmentsTroubleshooting Windows core OS (XP – 2012 R2) component hangs, crashes (BSOD) via memory dump analysis. Troubleshooting Windows core OS (XP – 2012 R2) issues, i.e. high CPU, memory leaks utilizing performance monitoring logs, process dumps, memory heap dumps, process monitoring logs

stem Engineer (Conclusive Analytics)Assisted w/ management of networking infrastructure Performed Migration of Exchange 2007/2010 environment to Office 365 Active Directory ManagementAssisted w/ Hardware consolidation, management of hosted production environment. Hyper V Virtualization infrastructure migrating/upgrading servers from Hyper V 2005 to Hyper V 2008 on Windows Server 2012 in a clustered host environment running on Dell MD1000e Blade Center hardware infrastructure. Management of SAN using M3000 and M1000 arrays with mixture of SAS and SATA for storageMaintained File and Print Server Management, DNS/DHCP Management, Desktop support, imaging and deployment of Windows 7 Professional. Performed Backup/Tape management utilizing Backup Exec and DPM 2012.Firewall management using SonicWALL NSA3500 High Availability mode and SonicWALL SSLVPN devices

Performed the management of testing center for all desktop distribution center banking configurations per the distributed call center. Include a mixture of physical and virtual desktops which simulates production. Resolve and /or initiate triage via Communicator MOC and/or Bridgeline conferencing.Maintenance and coordination of development code migrations for core applications for each release. Also included the coordination of system patch deployment testing per environment and code release of core application code migration.Handle all communication and to all parties involved in any portion of code release.Refreshed / re-imaged desktop lab environments using official BofA desktop image standard.

Charlotte, Nc, Us

Consolidated multiple autonomous active directory forest(s) for multiple sites (newspapers) into corporate forest. Performs user account and directory administration and maintains distribution lists. Provided support for the Active Directory environment that may include but not limited to design, implementation, documentation, and troubleshooting. Migrate/merge mail systems from multiple standalone installations into the corporate infrastructure. Manages BES servers and ensures servers comply with best practices and RIM standards. Manage Citrix XenApp (v4.6) farm of 50+ nodes hosting 100+ applications for southeast region of corporate infrastructure. Simultaneously maintained day-to-day support and projects of expansion and migration of windows infrastructure. Performed patch management for Windows-based servers using WSUS. Created required reports in response to IT and business needs. Developed, implements, documents, and maintains policies and procedures. Performed preventive maintenance and upgrades on Windows server operating system platform and hardware.

Performed all tasks that support Exchange-based messaging, collaboration availability and security; including those involving user accounts, shared folders/calendars, mailing lists, and Outlook Web Access. Established e-mail functionality by configuring e-mail servers; recommending application policy, procedures, standards; managing distribution lists and recommending record retention policy. Maintains e-mail performance by monitoring usage; troubleshooting system problems and bottlenecks; performing scheduled maintenance and recommending upgrades.Performed user account and directory administration and maintains distribution lists. Prepares end-users by developing on-line training materials and conducting training. Provided support for the Active Directory environment that may include but not limited to design, implementation, documentation, and troubleshooting. Support, Customer Service Management, Enterprise Wide Backup / Restore, Security, Replication and Mail Routing Strategy for Lotus Notes / Domino / SameTime / Blakberry within infrastructures that covers 10,000+ plus users.Expertise covers Domino R5, R6 and R7, including Domino R 8.5, SameTime from version 3.1 and 7.51 CF1. Manage all Domino server tasks including Router, SMTP, HTTP . Create and delete Notes user e-mail accounts, modify Access Control Lists, create and modify groups Provides 2nd/3rd level support for Outlook as well as Blackberry device connectivity. Manages BES servers and ensures servers comply with best practices and RIM standards. Duties will include but not limited to pro-active administration and maintaining RIM Solutions that enhance productivity for mobile employees. Perform testing and daily monitoring.

Raleigh, Nc, Us

Sr. E-mail Development SpecialistPerforms all tasks that support Exchange (2003 to 2007)-based messaging, collaboration availability and security; including those involving user accounts, shared folders/calendars, mailing lists, and Outlook Web Access.Establishes e-mail functionality by configuring e-mail servers (Exchange 2007); recommending application policy, procedures, standards; managing distribution lists and recommending record retention policy.Maintains e-mail performance by monitoring usage; troubleshooting system problems and bottlenecks; performing scheduled maintenance and recommending upgrades.Manages Exchange (2007) database(s), antivirus applications, messaging filtering, and error log tracking. Performs message archiving, retrieval, and deletion according to best-practices.Anticipates, mitigates, identifies, responds to, and resolves issues affecting messaging systems performance, efficiency, and availability. Conducts tests and monitors, analyzes e-mail system and server software activities to ensure maximum performance, efficiency, and availability. Develops, implements, documents, and maintains policies and procedures. Performs user account and directory administration and maintains distribution lists. Provides support for the Active Directory environment that may include but not limited to design, implementation, documentation, and troubleshooting. Enterprise Wide Backup / Restore, Security, Replication and Mail Routing Strategy for Lotus Notes / Domino / Sametime / Blackberry within infrastructures that covers 10,000+ plus users.Expertise covers Domino R5, R6 and R7, including Domino R 8.5 Expertise covers Sametime from version 3.1 and 7.51 CF1 Manage all Domino server tasks including Router, SMTP, HTTP Create and delete Notes user e-mail accounts, modify Access Control Lists, create and modify groups Provides 2nd/3rd level support for Outlook as well as Blackberry device connectivity.

Richmond, Va, Us

Sr. Systems EngineerSupported and serviced clients in Central and Northern Virginia areas. Customer Relationship Management: Interfaced with vendors on behalf of clients on all IT matters including the management, design, implementation, and/or maintenance of the client’s entire infrastructure. Network designs which included Active Directory (Win2k, Win2k3 SP2), eDirectory/NDS/LDAP schema modification, Linux server design and installation.Infrastructure design also entailed Cisco routing, switching and firewall products. 8e6/Barracuda appliances and Surf Control spam and content filtering solutions. MS Exchange (2003, 2007) design, migration (from GroupWise, Exchange 5.5 through 2003 SP2) as well as various other mail server products for small, medium and enterprise size environments. SMS 2003, ISA 2000-2004, SUS/WSUS and MOM design and implementation. Symantec/VERITAS Netbackup (through v6.0MP4) and BackupExec (v11d) enterprise data storage and recovery architecture design and implementation.

Philadelphia, Pa, Us

Management of entire networking infrastructure which includes all servers, switches, firewall and routers. Managed all maintenance, service, and warranty agreements; with respect to associated expiration dates. Managed all external service agreements. Managed a network included 12 buildings, 75 managed switches of via multiple vendors, 36 servers (Windows 2003 Active Directory, Exchange 2003, SharePoint Services, VERITAS/Symantec BackupExec 10, file and print, Maintained and administered Windows 2003 Terminal Services server farm in school labs (Wyse 1200, NEOWare thin clients), Responsible for upgrades to AS400, Red Hat Linux, SMS 2003 SP2, What’s Up Gold. Duties also included the configuration and management of Symantec Gateway Security 5440 firewall appliance. Managed, modified and maintained an HP MSA1500 3 terabyte SAN along with an HP MSA20 NAS and an HP MSL5000 tape library. Configured and maintained Cisco 3500 and 6506 Series Layer 3 and core switches, Implemented and maintained a two (2) 3COM Wireless Switch Manager WX1200 using IAS as a radius server along with 30 access points. Supervised and mentored IT staff members, including a Jr. Network Administrator and 4 Technical Support Analysts.

Villanova, Pa, Us

Maintain current legacy Active Directory Design while designing and migrating to a new Windows 2003 Server (fully functional) AD scheme. This includes design and delegation of FSMO roles among multiple domain controllers. Design and maintain SMS 2003, Active Directory integrated infrastructure. Migrate selected departments from either Windows NT 4.0 and/or Netware 5.x server to new AD structure. Integrate SUS (WUS) w/ SMS 2003 architecture for enterprise wide patch management. Maintain existing Novell Netware (NDS) trees, eventually collapsing into one (1) tree. Integrate SAN into new AD structure for file sharing and folder redirection. Maintain, migrate and upgrade Citrix Metaframe server farm/infrastructure from XPe to Presentation Server. Migrate Citrix environment from old Windows 2000 AD to new Windows 2003 AD structure (with little downtime). Maintain LDAP (iPlanet) synchronization process for automated user account creation via Banner 7x System between AD and NDS. Design model for group policy creation for new infrastructure, coordinated w/ other IT groups on campus. Implement Microsoft Operations Manager 2005 with HP Openview for proactive monitoring of Windows-based servers. Designed and maintained SMS 2003 infrastructure. Migrated selected departments from either Windows NT 4.0 and/or Netware 5.x server to new AD structure. Integrated SUS w/ SMS 2003 architecture. Maintained existing Netware trees, eventually collapsing into one (1) tree. Integrated SAN into new AD structure. Maintained, migrated and upgraded Citrix infrastructure from Ape to Presentation Server 3.0. Integrate into new Windows 2003 AD structure. Maintained LDAP (iPlanet) synchronization process for automated user account creation via Banner 7x System between AD and NDS. Designed model for group policy creation for new infrastructure, coordinated w/ other IT groups on campus.

Design and implemented network infrastructure using HP Procurve switches utilizing VLANs for segmented and dedicated traffic. Install and configured aforementioned infrastructure equipment which included Netopia Router, white-box rackmount servers running Windows 2000 Advance Server. Implemented co-location of data center infrastructure via hosting company.Managed hosted servers remotely using SSL VPN via SSH and RDP with terminal server service in management mode to remotely administer Windows 2000 Server. Administered and/or installed Red Hat Linux 7.2 on development and production servers running Apache, MySQL and SSL (compiled simultaneously into kernel). Setup and managed the e-mail environment running Red Hat Linux v7.2 with CommuniGate Pro as MTA. Setup and administered desktop service and support for remote students (2500+ on phone support) and faculty. Designed and implemented a Norton Ghost image and recovery CD process. Implemented and maintained Rimage Protégé II CD/DVD duplication units (4) to create multimedia courseware for distribution to remote students.

Designed, modified and maintained WAN infrastructure which included Cisco 1600, 2500, and 3600 series routers, Cisco PIX 515 firewalls. Maintenance of Novell architecture including NDS tree design and synchronization, as well as the upgrade from Novell NetWare 3.12 to 5.0. This included migrating from Novell queue based printer queues to NDPS managed printing. Redesigned backup policy and migrated from Cheyenne Arcserve 6.1 to VERITAS Backup Exec 7.2.The installation and configuration of Red Hat Linux 6.2 for Sendmail (v10.0.1), Apache for web server compiled with MySQL database and SSL web applications. Also installed SSH and SCP for file transfer and secure administrative access on Windows based servers. Maintained IPChains for Firewall, NAT and Intranet BGP routing, Squid for Proxy and BIND 9 for DNS. Then migrated to Cisco PIX and Windows 2000 DNS. The administration of multiple blocks of class C public IP addresses. The configuration of Windows NT 4.0, Windows 2000 for client-server web applications running IIS (v4 + v5) and MS SQL 7.0 Server. Duties also included the day-to-day desktop support for multiple branch and corporate locations. Maintenance of the corporate networking infrastructure, which included, but not limited to workstation evaluation, configuration and support. Duties also include project management of third party vendors and in- house development staff to coordinate rollout and development of new technologies. Also vendor management for all IT related issues.

Philadelphia, Pa, Us

The day-to-day support and maintenance of all facility needs, (remote and on- campus) relative to enterprise applications, business software and intra-network connectivity. The planning and coordination of projects relative to the needs of clients with other service organizations. Also responsible for managing third-level support. This specifically includes the planning, setup and administration, and ultimately migration of many Novell-based servers from v3.1x to IntraNetWare 4.11, which included complete tree design. Performed the rollout, setup and administration Windows NT Servers and secured policy-restricted workstations. Using Ghost to aid in the rollout of workstations and servers via Batch file processing. Also handled support and interoperability of Windows 9x and Apple Power PC and Apple-clone workstations to departmental servers and the enterprise network applications.

As, Computer Programming

Bs, Computer Science - Networking Technologies