Jojo Lane Email & Phone Number

Ireland

Northern Ireland, United Kingdom

• Leading a cross-functional Agile product team of 23 members, including developers, business analysts, and testers, overseeing day-to-day operations, providing guidance, mentorship and support, and ensuring adherence to high-performance targets and deadlines in insurance application development.• Developing and implementing Scrum Development Strategy, including sprint planning, managing product and sprint backlogs, daily stand-ups and retrospective meetings, to streamline processes and optimise efficiency in production workflows, improving productivity, customer satisfaction, and reducing incidents.• Monitoring KPIs and metrics to track team performance, identifying areas for improvement and implementing corrective actions to drive continuous improvement while conducting performance reviews and providing feedback on technical skills to promote excellence and achieve organisational objectives.• Acting as a point of contact for escalations, resolving complex production process issues or inquiries and representing the team in meetings and cross-functional initiatives by advocating for both team and stakeholders needs and priorities to senior management and clients.• Staying up-to-date with industry trends, regulatory changes and best practices in technology and insurance operations, leveraging insights to inform decision-making and drive innovation within the team.Main Achievements:• Expanded team size threefold, effectively mentoring inexperienced developers while maintaining seamlessly production flow, achieving significant increases in productivity, delivering high-quality results and minimised incidents through meticulous monitoring of batch process and production queues.

Northern Ireland, United Kingdom

• Collaborated with cross-functional teams to gather and analyse project requirements and specifications for new products and releases, ensuring timely delivery of high-quality software solutions.• Developed Guidewire insurance applications using Gosu (JVM programming language), leveraging IntelliJ IDEA for development and Jenkins for continuous integration and deployment.• Wrote clean, efficient, and maintainable code following SDLC and industry-standard coding practices, conducting and participating in code reviews to ensure high code quality and adherence to standards.• Designed and implemented software features, utilising new technologies, tools, and methodologies to enhance development efficiency and performance.• Provided support and maintenance for new and existing software applications, documenting code and technical specifications for future reference.• Communicated effectively with team members and stakeholders to provide progress updates and escalate issues as needed, contributing to the continuous improvement of development processes and practices and staying current with industry trends and advancements.Main Achievements:• Successfully implemented medium and small user stories, ensuring bug-free deliverables post-testing and contributing to the overall quality and success of the projects.

Tralee, County Kerry, Ireland

• Led QA efforts of a team of 6 QA professionals, ensuring seamless integration to Development teams.• Leveraged ALM Quality Center and Jira for creating, maintaining, and executing UI test cases for banking applications, working closely with software developers and fostering the application development.• Collaborated with global QA teams in Ireland and the US, enhancing the QA processes and contributing to departmental growth, identifying potential risks, developing mitigation plans and implementing strategies.• Analysed project scopes with business analysts for banking applications for major Japanese financial services organisations, designing and implementing tests to reduce production bug risks.• Employed defect detection, logging, monitoring and reviewing using the Defect Management Application.• Managed multiple projects concurrently, adhering to projects deadlines and presenting QA findings to software development teams and clients.Main Achievements:• Achieved an impressive Functional and Regression Test coverage, yielding a remarkable outcome of only one low-severity production bug discovered following two major releases.• Led testing efforts on a complex project delivery, resulting in zero post-release defects, following the identification and resolution of over 100 bugs during the rigorous testing phase, culminating in heightened stakeholder satisfaction.

County Kerry, Ireland

• Delivered comprehensive administrative support to internal clients, including preparing financial reports, coordinating meetings and managing correspondence, enhancing daily operational efficiency.• Leveraged advanced Excel skills for precise data entry of financial transactions, customer order, and inventory levels, ensuring record-keeping and data analysis for high data integrity and accessibility.• Conducted matching, batching, and coding of financial invoices with accuracy, handling sales invoices, optimising financial workflows and ensuring timely payments.• Managed a multi-line phone system, routing pre-sales calls to appropriate staff members, supporting customer engagement and satisfaction.

Bachelor Of Science Honours, Contemporary Software Development, First Class Honours

Bachelor'S Degree, Information Systems Management, First Class Honours

Associate'S Degree, Office Administration And Computer Applications

My modules were as follows; Word Processing, Text Production, Communications, Word Experience, Bookkeeping (Manual and Sage), Information.