Sr. Customer Support
Integrated Systems Management
Ahmedabad Area, India
Import client’s data from different sources like csv, Excel, txt into OmniMD software after verifying itProduct training to new employees Migration of client’s data from different third party software if required. Working with client to customize their specialty related notes and templates. Identifying proper hardware requirements for OmniMD software. Configuration of backend and front-end setup for different OmniMD applications Performing Document Hosting setup at… Show more Import client’s data from different sources like csv, Excel, txt into OmniMD software after verifying itProduct training to new employees Migration of client’s data from different third party software if required. Working with client to customize their specialty related notes and templates. Identifying proper hardware requirements for OmniMD software. Configuration of backend and front-end setup for different OmniMD applications Performing Document Hosting setup at client or OmniMD side as per contract. Installing the OmniMD applications like Card Scanner, Signature Pad, and Document Management Software through remote access at client side Giving online training to clients for different modules of OmniMD like Appointment management, Prescription Writing, Document Management System etc. Communicating and coordinating with client at every stage of implementation and support Along with implementation, provide remote support to all clients over the phone, through internet (online meeting tools) and through e-mails. Communicating and coordinating between client and Development teams for their technical issues, customization and new enhancements. Show less