Jonathan P.
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Jonathan P. Email & Phone Number

Technical Writer | Knowledge Base Writer | Senior Technical Support (SAAS, B2B, B2C)
Location: Philippines, Philippines, Philippines 5 work roles 2 schools
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Role
Technical Writer | Knowledge Base Writer | Senior Technical Support (SAAS, B2B, B2C)
Location
Philippines, Philippines, Philippines

Who is Jonathan P.? Overview

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Jonathan P. is listed as Technical Writer | Knowledge Base Writer | Senior Technical Support (SAAS, B2B, B2C) based in Philippines, Philippines, Philippines. AeroLeads shows a matched LinkedIn profile for Jonathan P..

Jonathan P. previously worked as Product Advocate at Apollo.Io and Technical Support Specialist - Technical Writer at Confidential. Jonathan P. holds Bachelor Of Science - Bs, Registered Nursing/Registered Nurse from United Doctors Medical Center - Southeast Asian College.

Profile bio

About Jonathan P.

Technical Writer that handles complex procedures and actions of tools and writing it down to a simplest form using a step by step guide via document, spreadsheet and video recording.Technical Support Specialist with 10 years of experience in providing top-notch customer service and technical support. Proficient in SaaS B2B support, with a track record of successfully troubleshooting and resolving a wide range of technical issues.Skilled in mentoring team members and providing guidance to junior technicians. Committed to continuously learning and staying up-to-date with the latest technologies. Seeking a challenging and rewarding opportunity to leverage my expertise and contribute to the success of a dynamic organization.

5 roles

Jonathan P. work experience

A career timeline built from the work history available for this profile.

Product Advocate

Apollo.Io
  • Apply knowledge to analyze, diagnose, recommend, and resolve customer issues and requests.
  • Go above and beyond to ensure client satisfaction and success.
  • Capture revenue opportunities through influencing high-velocity conversions and building brand affinity.
  • Educate customers to the best of their capabilities to optimize their results.
  • Make customers’ voices heard by delivering feedback and recommendations to our Product teams.
  • Drive adoption and expanded usage of our platform within customer accounts.
Feb 2024 - Aug 2024

Technical Support Specialist - Technical Writer

Confidential
  • Main Task:
  • Creating and updating knowledge base articles.
  • Recording video tutorials
  • Creating illustrations and tables for users to understand
  • Hold product demonstrations for users for the whole company.
  • Connecting with different concerns on all channels ex. Email, Chat, Phone, Ticketing Software.
Jun 2023 - Nov 2023

Technical Support Specialist

Confidential
  • Handling B2B SaaS for business owners.
  • Onboarding business owners with our software.
Oct 2021 - Oct 2022

Technical Support Specialist

Sykes Asia Philippines
  • Provide technical support to customers who uses Google hardware products:
  • Chromecast
  • Google Home
  • Google Wifi
  • Mentored new hires to their product that they are supporting.
May 2017 - Oct 2021

Technical Support Specialist

Spark New Zealand

Handles order taking and technical support for modems, phone lines and mobile phones.Provided technical support for customers regarding their internet, landline and mobilephones.

Jul 2014 - Sep 2016
2 education records

Jonathan P. education

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What is Jonathan P.'s role at their current company?

Jonathan P. is listed as Technical Writer | Knowledge Base Writer | Senior Technical Support (SAAS, B2B, B2C).

Where is Jonathan P. based?

Jonathan P. is based in Philippines, Philippines, Philippines.

What companies has Jonathan P. worked for?

Jonathan P. has worked for Apollo.Io, Confidential, Sykes Asia Philippines, and Spark New Zealand.

How can I contact Jonathan P.?

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What schools did Jonathan P. attend?

Jonathan P. holds Bachelor Of Science - Bs, Registered Nursing/Registered Nurse from United Doctors Medical Center - Southeast Asian College.

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