Product Advocate
• Apply knowledge to analyze, diagnose, recommend, and resolve customer issues and requests.• Go above and beyond to ensure client satisfaction and success.• Capture revenue opportunities through influencing high-velocity conversions and building brand affinity.• Educate customers to the best of their capabilities to optimize their results.• Make customers’ voices heard by delivering feedback and recommendations to our Product teams.• Drive adoption and expanded usage of our platform within customer accounts.• Understand the Apollo product and strategies to contribute constructively to every situation that a customer encounters.• Provide first replies within 1 minute in chat and 1-2 hours in email and provide fast and accurate answers to the customer’s inquiry.• Escalate issues that require more in-depth technical investigation to Technical Support.
